New VET FEE-HELP Student Redress Measures

Jan 29, 2019

Debts incurred through inappropriate conduct under VET FEE-HELP - new VET FEE-HELP Student Redress Measures

From 1 January 2019 the VET Student Loan Ombudsman in the Office of the Commonwealth Ombudsman will be the primary contact point for any person who believes that they have a VET FEE-HELP debt which they should not have. This includes complaints under the new VET FEE-HELP Student Redress Measures, which allow the Secretary of the Department of Education and Training to re-credit a student’s eligible VET FEE-HELP debt where it is reasonably likely that that debt was incurred through the inappropriate conduct of their VET provider.

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