New VET FEE‑HELP Student Redress Measures
The VET Student Loans Ombudsman (VSLO) in the Office of the Commonwealth Ombudsman is the primary contact point for any person who believes that they have a VET FEE‑HELP debt which they should not have. This includes complaints under the new VET FEE‑HELP Student Redress Measures, which allow the Secretary of the Department of Education and Training to re‑credit a student’s eligible VET FEE‑HELP debt where it is reasonably likely that that debt was incurred through the inappropriate conduct of their VET provider.
For more information on how to submit a complaint go to the VSLO website.
For more information on the new measures go to the VET FEE-HELP Student Redress Measures fact sheet.