Deliver and monitor a service to customers

BSBOPS304

Unit Overview

Average Unit Fee: Not available

No providers have entered a unit fee for this unit on My Skills.

Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.

Average Unit Duration: Not available

No providers have entered a unit duration for this course on My Skills.

Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.

Description

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Courses that include this Unit


Code Title
 

There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


Code Title
 

There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Feedback