Deliver and monitor a service to customers

BSBCUS301B

Unit Overview

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Average Unit Duration: Not available

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Description

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.

Courses that include this Unit


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There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


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There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

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