Unit Overview
No providers have entered a unit fee for this unit on My Skills.
Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.
No providers have entered a unit duration for this course on My Skills.
Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.
This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts.