Deliver and monitor a service to customers

BSBCUS301

Unit Overview

Average Unit Fee: $202

$202 is the average unit fee entered on My Skills by 2 providers offering this unit.

Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.

Average Unit Duration: 6 Weeks

6 Weeks is the average duration entered on My Skills by 2 providers offering this unit.

Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.

Description

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Courses that include this Unit


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There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


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There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

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