Develop product and service knowledge for customer engagement operation

BSBCUE309

Unit Overview

Average Unit Fee: Not available

No providers have entered a unit fee for this unit on My Skills.

Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.

Average Unit Duration: Not available

No providers have entered a unit duration for this course on My Skills.

Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.

Description

This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Courses that include this Unit


Code Title
 

There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


Code Title
 

There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Feedback