Process customer complaints

BSBCMM301B

Unit Overview

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Description

This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Operators may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

This unit applies to individuals who are skilled operators and apply a broad range of competencies in various customer service contexts.

Courses that include this Unit


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Skill sets that include this Unit


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