Process customer complaints

BSBCMM301

Unit Overview

Average Unit Fee: $171

$171 is the average unit fee entered on My Skills by 3 providers offering this unit.

Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.

Average Unit Duration: 2 Months

2 Months is the average duration entered on My Skills by 3 providers offering this unit.

Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.

A guide to durations can be found at Australian Qualifications Framework.

Description

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Courses that include this Unit


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There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


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There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

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