Develop product and service knowledge for customer contact operation

BSBCCO309A
Jump to

Unit Overview

Average Unit Fee: Not available

No providers have entered a unit fee for this unit on My Skills.

Not all training providers enter unit fee information on My Skills. Contact each training provider directly for further information.
Average Unit Duration: Not available

No providers have entered a unit duration for this course on My Skills.

Not all training providers enter unit duration information on My Skills. Contact each training provider directly for further information.
Superseded by: BSBCUE309 Develop product and service knowledge for customer engagement operation
Description

This unit describes the performance outcomes, skills and knowledge required to develop knowledge of products and services in preparation for customer contact in an inbound or outbound customer contact activity.

Knowledge of products and services may be used for customer liaison, presenting information or for the sales process.

This unit applies to individuals in a small, medium or large enterprise across a wide variety of industries and contexts who develop their product and service knowledge prior to undertaking customer contact activities.

This work is undertaken with some supervision and guidance.

Want to see Training Providers who offer this course?

Courses that include this Unit


Code Title
 

There are currently no courses that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Skill sets that include this Unit


Code Title
 

There are currently no skill sets that include this unit. To see if you can enrol in this unit as a stand-alone unit, please contact the listed Training Provider directly.

Feedback