Certificate III in Rail Customer Service

TLI33118
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Course Overview

JobTrainer eligible course

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Average Course Duration: Not available

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Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.

This qualification is aligned to the following defined roles:

  • passenger service officer
  • senior customer service assistant/officer
  • station manager
  • station officer.

    • No licensing, legislative or certification requirements apply to this qualification at the time of publication.

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    Student Outcomes

    Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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    Satisfied with Training

    Percentage of graduates in the Management and Commerce field who were satisfied with the training (Certificate III).

    Improved Work Status

    Percentage of graduates in the Management and Commerce field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

    Salary

    The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate III).

    Jobs

    Graduates of the Management and Commerce field (Certificate III) are most often employed as:

    Clerical and Administrative Workers

    29.9%

    Clerical and Administrative Workers
    Sales Workers

    23.9%

    Sales Workers
    Community and Personal Service Workers

    12.9%

    Community and Personal Service Workers

    Industries

    Graduates of the Management and Commerce field (Certificate III) are most often employed in:

    Accommodation and Food Services

    20.1%

    Accommodation and Food Services
    Retail Trade

    19.2%

    Retail Trade
    Administrative and Support Services

    10.0%

    Administrative and Support Services

    All statistics are supplied by the National Centre for Vocational Education Research.

    Financial Assistance

    The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

    There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

     

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    JobTrainer

    If you are leaving school or looking for work, you may be able to study a free or low-fee course through JobTrainer.

    For information on courses and occupations that may be available in your region, please select your state or territory.

    Subsidised Training

    The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible.
    Select a state or territory for more information.

    VET Student Loans

    Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2019-20 income year is $45,881.

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    Career Information

    Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


    Transport and Logistics Career Pathway

    Certificate III in Rail Customer Service is in the Management and Commerce Field of Education. For more information about this kind of career, you can explore Transport and Logistics.


    Stream

    Rail Operations and Rail Infrastructure

    Certificate II

    Certificate III

    Certificate IV

    Diploma

    Advanced Diploma

    Stream

    Warehousing & Freight Handling
    Driving Operations and Road Transport
    Logistics
    International Freight Forwarding
    Stevedoring
    Materiel Logistics
    Mobile Crane Operations
    Vehicle Instruction
    Furniture Removal

    Certificate II

    Certificate III

    Certificate IV

    Diploma

    Advanced Diploma

    Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



    Apprenticeships and Traineeships


    Australian Apprenticeships can provide a pathway to a career change for people looking to re-enter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.

    This qualification is available as an Australian Apprenticeship or Traineeship in the state and territories coloured in blue on the map.

     


    Australian Apprenticeships Pathways

    Map of Australia ACTNSWNTQLDSATASVICWA

    Training Providers

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    USI

    All students undertaking nationally recognised training must have a USI in order to receive a qualification.

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    Labour Market

    Job Outlook can help you make decisions about study and training, your first job.

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    First released in: TLI Transport and Logistics Training Package

    Supersedes: TLI33115 Certificate III in Rail Customer Service

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