Certificate III in Rail Customer Service

TLI33118

Course Overview

Average Course Fee: Not available

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Please contact individual training providers directly to compare course fees.

Average Course Duration: Not available

No training providers have entered durations on My Skills for this course. 

Please contact individual training providers directly to compare course durations.

Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.

This qualification is aligned to the following defined roles:

  • passenger service officer
  • senior customer service assistant/officer
  • station manager
  • station officer.
  • No licensing, legislative or certification requirements apply to this qualification at the time of publication.

    Student Outcomes

    Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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    Satisfied with Training

    Percentage of graduates in the Management and Commerce field who were satisfied with the training (Certificate III).

    Improved Work Status

    Percentage of graduates in the Management and Commerce field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

    Salary

    The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate III).

    Jobs

    Graduates of this course are most often employed as:

    Clerical and Administrative Workers

    12.4%

    Clerical and Administrative Workers

    Industries

    Graduates of this course are most often employed in:

    Transport, Postal and Warehousing

    91.8%

    Transport, Postal and Warehousing
    Retail Trade

    4%

    Retail Trade
    Administrative and Support Services

    2.8%

    Administrative and Support Services

    All statistics are supplied by the National Centre for Vocational Education Research.

    Financial Assistance

    The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

    There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

     

    Learn More

    Subsidised Training

    State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
    Unfortunately, no subsidies are currently available for this course.

    VET Student Loans

    Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

    Australian Apprenticeships


    Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

    Unfortunately, this qualification is not currently available as an Australian Apprenticeship.


    Australian Apprenticeships Pathways

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