Certificate III in Rail Customer Service - TLI33118

Course Overview

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Description

This is a qualification for a person who is engaged in the rail customer service environment.

They may perform a broad range of skilled applications in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures. It may also include responsibility for coordinating the work of others.

This qualification is aligned to the following defined roles:

passenger service officer

senior customer service assistant/officer

station manager

station officer.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

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Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates in the Management and Commerce field who were satisfied with the training (Certificate III).

Improved Work Status

Percentage of graduates in the Management and Commerce field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

Salary

The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate III).

Jobs

Graduates of this course are most often employed as:

12.4%

Clerical and Administrative Workers

Industries

Graduates of this course are most often employed in:

91.8%

Transport, Postal and Warehousing

4%

Retail Trade

2.8%

Administrative and Support Services

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

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Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

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Australian Apprenticeships

Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

Unfortunately, this qualification is not currently available as an Australian Apprenticeship.

Australian Apprenticeships Pathways

Units & Packaging

A total of 12 units of competency comprising: 8 core units listed below, plus 4 general elective units from the general elective units listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.
Core units
BSBCUS201		Deliver a service to customers
SITXCOM005		Manage conflict
TLIB3118		Apply awareness of railway fundamentals
TLIE3022		Complete workplace documents
TLIF3003		Implement and monitor work health and safety procedures
TLIF3085		Apply local incident response procedures
TLIG3003		Apply positive behaviours in the workplace
TLIJ3002		Apply quality systems
General elective units
BSBOPS304	Deliver and monitor a service to customers
BSBPEF301	Organise personal work priorities
HLTAID010	Provide basic emergency life support
HLTAID011	Provide First Aid
PSPGEN005	Participate in workplace change
PUAFER005	Operate as part of an emergency control organisation
TLIB0007	Respond and rectify rail traffic autonomous operations
TLIC0005	Close down rail traffic from autonomous operations
TLIC0006	Set up rail traffic for autonomous operation
TLIC2078	Identify and respond to signals and trackside signs
TLIF0015	Recognise the impact of human capabilities/limitations on human performance in a rail environment
TLIF0020	Safely access the rail corridor
TLIF2010	Apply fatigue management strategies
TLIF2062	Apply awareness of safeworking rules and regulations
TLIF2081	Perform lookout duties
TLIF3058	Apply safeworking rules and regulations to rail functions
TLIG3002	Lead a work team or group
TLIL3072	Operate signal panel or equipment
TLIO2011	Provide revenue protection measures
TLIO3012	Manage disruptive and/or unlawful behaviour
TLIO3015	Maintain security of railway property and revenue
TLIP2039	Ensure the confidentiality, privacy and security of customer information
TLIP3034	Advise on and construct fares for customers
TLIU2012	Participate in environmentally sustainable work practices
TLIW2037	Clip and secure points

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USI

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Labour Market

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