Certificate II in Rail Customer Service - TLI22318

Course Overview

Average Course Fee: Not available

No training providers have entered fees on My Skills for this course.

Please contact individual training providers directly to compare course fees.

Average Course Duration: Not available

No training providers have entered durations on My Skills for this course.

Please contact individual training providers directly to compare course durations.

Description

This is a qualification for a person engaged in operations within the rail customer service environment undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes.

Job roles

The TLI22318 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:

booking clerk

customer service attendant/assistant

passenger service officer

station assistant/officer

train buffet operator

train conductor.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Want to see Training Providers who offer this course?

Search All Training Providers

Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

Learn more

Satisfied with Training

Percentage of graduates in the Management and Commerce field who were satisfied with the training (Certificate II).

Improved Work Status

Percentage of graduates in the Management and Commerce field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate II).

Salary

The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate II).

Jobs

Graduates of the Management and Commerce field (Certificate II) are most often employed as:

41.7%

Sales Workers

18.6%

Labourers

12.5%

Community and Personal Service Workers

Industries

Graduates of the Management and Commerce field (Certificate II) are most often employed in:

39.6%

Retail Trade

27.9%

Accommodation and Food Services

5%

Health Care and Social Assistance

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

Learn More

Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

Learn More

Australian Apprenticeships

Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

Unfortunately, this qualification is not currently available as an Australian Apprenticeship.

Australian Apprenticeships Pathways

Units & Packaging

A total of 12 units of competency comprising: 8 core units listed below, plus 4 general elective units from the general elective units listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.
Core units
TLIB3118	Apply awareness of railway fundamentals
TLIE0002	Process workplace documentation
TLIE1003	Participate in basic workplace communication
TLIE2007	Use communications systems
TLIF1001	Follow work health and safety procedures
TLIG1001	Work effectively with others
TLII2020	Provide assistance to customers with specific needs
TLII3022	Provide customer service in rail operations
General elective units
BSBOPS203	Deliver a service to customers
CHCCCS020	Respond effectively to behaviours of concern
HLTAID010	Provide basic emergency life support
HLTAID011	Provide First Aid
SITHFAB002	Provide responsible service of alcohol
SITXFSA001	Use hygienic practices for food safety
TLIB1024	Clean transportation units and facilities for passenger use
TLIC2078	Identify and respond to signals and trackside signs
TLID1001	Shift materials safely using manual handling methods
TLIE1005	Carry out basic workplace calculations
TLIF0008	Apply safety critical communications in the rail environment
TLIF0020	Safely access the rail corridor
TLIF2006	Apply accident-emergency procedures
TLIF2010	Apply fatigue management strategies
TLIF2018	Operate firefighting equipment
TLIF2062	Apply awareness of safeworking rules and regulations
TLIG2007	Work in a socially diverse environment
TLIK2003	Apply keyboard skills
TLIK2010	Use infotechnology devices in the workplace
TLIL2048	Prepare for train departure
TLIO2011	Provide revenue protection measures
TLIP2038	Conduct, balance and secure financial transactions
TLIP2039	Ensure the confidentiality, privacy and security of customer information
TLIP3034	Advise on and construct fares for customers
TLIU2012	Participate in environmentally sustainable work practices

Training Providers

View training providers who offer this course and compare their course fees and durations.

Learn more

Need help choosing?

Need help choosing a training provider? Download a factsheet and comparison table to assist you with comparing training providers and making a decision.

Learn more

USI

All students undertaking nationally recognised training must have a USI in order to receive a qualification.

Learn more

Labour Market

Labour market insights can help you make decisions about study and training, your first job.

Learn more