The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
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BSBDIV501
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Manage diversity in the workplace
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SITTIND001
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Source and use information on the tourism and travel industry
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SITXCCS007
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Enhance customer service experiences
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SITXCCS008
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Develop and manage quality customer service practices
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SITXCOM005
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Manage conflict
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SITXFIN002
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Interpret financial information
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SITXFIN003
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Manage finances within a budget
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SITXFIN004
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Prepare and monitor budgets
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SITXHRM003
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Lead and manage people
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SITXMGT001
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Monitor work operations
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SITXMGT002
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Establish and conduct business relationships
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SITXWHS003
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Implement and monitor work health and safety practices
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SITTTOP003
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Allocate tour or activity resources
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SITTTSL002
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Access and interpret product information
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SITTTSL003
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Provide advice on international destinations
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SITTTSL004
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Provide advice on Australian destinations
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SITTTSL005
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Sell tourism products and services
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SITTTSL006
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Prepare quotations
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SITTTSL007
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Process reservations
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SITTTSL008
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Book supplier products and services
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SITTTSL009
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Process travel-related documentation
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SITTTSL010
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Use a computerised reservations or operations system
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SITTTSL011
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Source airfares for domestic flights
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SITTTSL012
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Construct normal international airfares
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SITTTSL013
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Construct promotional international airfares
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SITTTSL014
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Construct advanced international airfares
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SITTTSL015
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Administer billing and settlement plans
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SITTTSL016
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Provide specialist advice on cruises
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SITTTSL017
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Maintain product inventories
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SITXCCS002
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Provide visitor information
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SITTGDE004
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Lead tour groups
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SITTGDE005
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Prepare and present tour commentaries or activities
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SITTGDE006
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Develop and maintain the general and regional knowledge required by guides
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SITTGDE007
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Research and share information on Australian Indigenous cultures
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SITTGDE008
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Prepare specialised interpretive content on flora, fauna and landscape
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SITTGDE009
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Prepare specialised interpretive content on marine environments
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SITTGDE010
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Prepare specialised interpretive content on cultural and heritage environments
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SITTGDE011
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Coordinate and operate tours
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SITTTOP001
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Load touring equipment and supplies
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SITTTOP002
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Provide outdoor catering
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SITTTOP004
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Set up and operate a camp site
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SITTTOP005
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Operate tours in a remote area
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TLIC1051
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Operate commercial vehicle
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TLIC2025
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Operate four wheel drive vehicle
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TLIC3042
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Operate coach/bus
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BSBADM502
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Manage meetings
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BSBCMM401
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Make a presentation
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BSBWRT401
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Write complex documents
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SITXCOM004
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Address protocol requirements
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BSBITU301
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Create and use databases
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BSBITU302
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Create electronic presentations
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BSBITU306
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Design and produce business documents
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BSBITU402
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Develop and use complex spreadsheets
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SITXCRI001
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Respond to a customer in crisis
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BSBEBU501
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Investigate and design e-business solutions
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BSBEBU502
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Implement e-business solutions
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SITXEBS002
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Develop, implement and monitor the use of social media in a business
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SITXEBS003
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Build and launch a small business website
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BSBSUS401
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Implement and monitor environmentally sustainable work practices
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BSBFIA303
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Process accounts payable and receivable
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BSBFIA401
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Prepare financial reports
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HLTAID01
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Provide first aid
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HLTAID005
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Provide first aid in remote or isolated site
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Food Safety
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SITXFSA001
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Use hygienic practices for food safety
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SITXGLC001
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Research and comply with regulatory requirements
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SITXHRM002
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Roster staff
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SITXHRM004
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Recruit, select and induct staff
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SITXHRM005
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Manage volunteers
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SITXHRM006
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Monitor staff performance
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SITXLAN003
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Conduct oral communication in a language other than English
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SITXLAN004
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Conduct complex oral communication in a language other than English
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SITXLAN005
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Read and write information in a language other than English
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SITXLAN006
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Read and write documents in a language other than English
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BSBRSK501
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Manage risk
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SITXMGT003
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Manage projects
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BSBMKG401
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Profile the market
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BSBMKG510
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Plan e-marketing communications
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BSBMKG509
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Implement and monitor direct marketing activities
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SITXMPR001
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Coordinate production of brochures and marketing materials
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SITXMPR002
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Create a promotional display or stand
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SITXMPR003
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Plan and implement sales activities
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SITXMPR004
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Coordinate marketing activities
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SITXMPR005
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Participate in cooperative online marketing initiatives
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SITXMPR006
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Obtain and manage sponsorship
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SITXMPR007
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Develop and implement marketing strategies
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SITXMPR008
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Prepare and present proposals
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SITTPPD001
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Package tourism products
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SITTPPD002
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Develop interpretive activities
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SITTPPD003
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Coordinate and operate sustainable tourism activities
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SITTPPD004
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Develop in-house recreational activities
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SITTPPD005
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Develop host community awareness of tourism
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SITTPPD006
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Assess tourism opportunities for local communities
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SITTPPD007
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Research and analyse tourism data
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SITXWHS002
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Identify hazards, assess and control safety risks
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