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Diploma of Travel and Tourism

SIT50112
Average Price: $7501
Average Duration: 1 Year

This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.

Job roles

This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development.

Possible job titles include:

  • manager:
  • inbound groups
  • inbound sales
  • incentives
  • tour operations
  • marketing
  • operations
  • product
  • reservations
  • retail travel agency
  • sales
  • visitor information.
  • These are the outcomes of graduates surveyed six months after completing their training for Diploma of Travel and Tourism

    86.2%

    Satisfied with the training
    62.8%

    Received job-related
    benefits from training
    Travel Consultant (ANZSCO code 451612)
    Expected job openings
    Expected job openings are: average Low Below average Average Above average High
    Average
    25,600 persons were employed as Tourism and Travel Advisers in 2015. Job openings over the next 5 years are expected to be between 10,001 and 25,000.
    Average weekly full time earnings
    Average weekly full time earnings are: below average Low Below average Average Above average High
    Below average
    Average weekly full time earnings before tax for Tourism and Travel Advisers in 2014 are: $992. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Tourism and Travel Advisers visit Job Outlook

    Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:

    Be formally assessed through a training program or recognition process, against one of the unit clusters below.

    OR

    Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.

    The unit clusters for different pathways are as follows:

    Events pathway

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL202 Access and interpret product information

    SITTTSL306 Book supplier services

    SITTTSL308 Use a computerised reservations or operations system

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    SITXEVT301 Access information on event operations

    Guiding pathway

    SITTGDE301 Work as a guide

    SITTGDE303 Lead tour groups

    SITTGDE304 Prepare and present tour commentaries or activities

    SITTGDE305 Develop and maintain the general and regional knowledge required by guides

    SITTIND201 Source and use information on the tourism and travel industry

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    SITXWHS301 Identify hazards, assess and control safety risks

    Inbound tour wholesaling pathway

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL202 Access and interpret product information

    SITTTSL302 Provide advice on Australian destinations

    SITTTSL303 Sell tourism products and services

    SITTTSL304 Prepare quotations

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel-related documentation

    SITTTSL308 Use a computerised reservations or operations system

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    Retail travel and outbound wholesaling pathway

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL202 Access and interpret product information

    SITTTSL301 Provide advice on international destinations

    SITTTSL302 Provide advice on Australian destinations

    SITTTSL303 Sell tourism products and services

    SITTTSL304 Prepare quotations

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel-related documentation

    SITTTSL308 Use a computerised reservations or operations system

    SITTTSL310 Construct normal international airfares

    SITTTSL311 Construct promotional international airfares

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    Tourism operations (office-based pathway)

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL201 Operate an online information system

    SITTTSL202 Access and interpret product information

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel-related documentation

    SITTTSL308 Use a computerised reservations or operations system

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    Visitor information services pathway

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL201 Operate an online information system

    SITTTSL202 Access and interpret product information

    SITTTSL302 Provide advice on Australian destinations

    SITTTSL303 Sell tourism products and services

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel-related documentation

    SITXCCS201 Provide visitor information

    SITXCCS401 Enhance the customer service experience

    SITXCOM201 Show social and cultural sensitivity

    This course is eligible for VET FEE-HELP if you are studying with an approved VET FEE-HELP provider. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    Subject to the passage of legislation, VET Student Loans will commence on 1 January 2017, replacing the current VET FEE‑HELP scheme, which will cease on 31 December 2016.

    For further information please visit the VET Student Loans website.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.


    This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC
    For more information on apprenticeship pathways, please visit this course on aapathways.com.au
    This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    17 units must be completed:

  • 10 core units
  • 7 elective units, consisting of:
  • 4 units from the list below
  • 3 units from the list below, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
  • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    BSBWRT401A Write complex documents

    SITXCCS501 Manage quality customer service

    SITXCOM401 Manage conflict

    SITXFIN401 Interpret financial information

    SITXFIN402 Manage finances within a budget

    SITXFIN501 Prepare and monitor budgets

    SITXHRM402 Lead and manage people

    SITXMGT401 Monitor work operations

    SITXMGT501 Establish and conduct business relationships

    SITXWHS401 Implement and monitor work health and safety practices

    Elective units

    Administration

    BSBADM502B Manage meetings

    SITXADM501 Prepare and present proposals

    Communication and Teamwork

    BSBCMM401A Make a presentation

    SITXCOM301 Address protocol requirements

    Computer Operations and ICT Management

    SITXICT401 Build and launch a small business website

    E-Business

    BSBEBU501A Investigate and design ebusiness solutions

    BSBEBU502A Implement ebusiness solutions

    BSBMKG510B Plan e-marketing communications

    Environmental Sustainability

    BSBSUS301A Implement and monitor environmentally sustainable work practices

    Finance

    BSBFIA401A Prepare financial reports

    BSBFIM502A Manage payroll

    CUSFIM501A Secure funding for projects

    CUVFIM401A Obtain revenue to support operations

    FNSACC406A Set up and operate a computerised accounting system

    Franchising

    BSBFRA401B Manage compliance with franchisee obligations and legislative requirements

    BSBFRA402B Establish a franchise

    BSBFRA403B Manage relationship with franchisor

    BSBFRA502B Manage a franchise operation

    Governance and Legal Compliance

    SITXGLC501 Research and comply with regulatory requirements

    Human Resource Management

    BSBHRM513A Manage workforce planning

    SITXHRM401 Roster staff

    SITXHRM501 Recruit, select and induct staff

    SITXHRM502 Manage volunteers

    SITXHRM503 Monitor staff performance

    TAEDEL404A Mentor in the workplace

    Languages other than English

    SITXLAN33__ Read and write information in a language other than English

    SITXLAN34__ Read and write documents in a language other than English

    Management and Leadership

    BSBMGT515A Manage operational plan

    BSBRSK501B Manage risk

    SITXMGT502 Manage projects

    Marketing and Public Relations

    BSBMKG401B Profile the market

    BSBMKG509A Implement and monitor direct marketing activities

    SITXMPR401 Coordinate production of brochures and marketing materials

    SITXMPR402 Create a promotional display or stand

    SITXMPR403 Plan and implement sales activities

    SITXMPR404 Coordinate marketing activities

    SITXMPR405 Participate in cooperative online marketing initiatives

    SITXMPR501 Obtain and manage sponsorship

    SITXMPR502 Develop and implement marketing strategies

    Planning and Product Development

    SITTPPD401 Package tourism products

    SITTPPD402 Develop interpretive activities

    SITTPPD403 Coordinate and operate sustainable tourism activities

    SITTPPD501 Develop host community awareness of tourism

    SITTPPD502 Assess tourism opportunities for local communities

    SITTPPD503 Research and analyse tourism data

    Quality and Innovation

    BSBCRT501A Originate and develop concepts

    BSBINN501A Establish systems that support innovation

    BSBINN502A Build and sustain an innovative work environment

    BSBMGT516C Facilitate continuous improvement

    Tourism Sales and Office Operations

    SITTTSL309 Source airfares for domestic flights

    SITTTSL310 Construct normal international airfares

    SITTTSL311 Construct promotional international airfares

    SITTTSL312 Construct advanced international airfares ^

    SITTTSL313 Administer billing and settlement plan

    SITTTSL401 Maintain a product inventory

    ^ Prerequisite is SITTTSL310 Construct normal international airfares

    Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

    Operations manager for a small tour operator

    BSBADM502B Manage meetings

    BSBRSK501B Manage risk

    SITTTOP401 Allocate tour or activity resources

    SITXGLC501 Research and comply with regulatory requirements

    SITXHRM401 Roster staff

    SITXHRM501 Recruit, select and induct staff

    SITXHRM503 Monitor staff performance

    Product and marketing manager (tour wholesaler)

    BSBADM502B Manage meetings

    BSBCMM401A Make a presentation

    BSBEBU501A Investigate and design e business solutions

    BSBMKG510B Plan e-marketing communications

    SITXHRM501 Recruit, select and induct staff

    SITXMGT502 Manage projects

    SITXMPR401 Coordinate production of brochures and marketing materials

    Retail travel agency manager

    BSBEBU501A Investigate and design e business solutions

    BSBEBU502A Implement e business solutions

    BSBMKG510B Plan e-marketing communications

    SITTTSL310 Construct normal international airfares

    SITXGLC501 Research and comply with regulatory requirements

    SITXHRM501 Recruit, select and induct staff

    SITXHRM503 Monitor staff performance

    Visitor information centre manager

    BSBADM502B Manage meetings

    SITTPPD501 Develop host community awareness of tourism

    SITTPPD503 Research and analyse tourism data

    SITXHRM501 Recruit, select and induct staff

    SITXHRM503 Monitor staff performance

    SITXMPR401 Coordinate production of brochures and marketing materials

    SITXMPR404 Coordinate marketing activities

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Travel Agency Manager
    The following industry sectors relate to this qualification.

    Services Industry
    Tourism



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    Course summary
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    This organisation provides delivery and assessment services for this course
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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

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    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    Subject to the passage of legislation, VET Student Loans will commence on 1 January 2017, replacing the current VET FEE‑HELP scheme, which will cease on 31 December 2016.

    For further information please visit the VET Student Loans website.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Diploma of Travel and Tourism

    These are the outcomes of graduates surveyed six months after completing their training for Diploma of Travel and Tourism

    34.9%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    17.0 %

    Sports and Personal Service Workers

    Of those employed after training, were in the same occupation as their course.
    Community and Personal Service Workers
    31.5%
    Community and Personal Service Workers
    Clerical and Administrative Workers
    21.7%
    Clerical and Administrative Workers
    Sales Workers
    20.7%
    Sales Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $34,300

    $50,200

    $49,300


    Destination
    after training
    This
    course
    Similar
    courses
    All Diploma courses
    Employed or in further study after training (%) 83.7 92.6 90.7
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    72.9
    31.0
    39.5
     
    85.2
    60.6
    23.8
     
    81.6
    46.8
    33.9
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    10.9*
    14.0
    7.0*
     
    15.2
    11.1
    8.7
     
    16.5
    10
    8.2
    Satisfied with the training (%) 86.2 87.3 85.7
    Received job-related benefits from training (%) 62.8 68.4 73.4
    Received personal benefits from training (%) 96.8 97.5 97.1
    Achieved main reason for undertaking training (%) 64.7 79.6 81.7
    Recommend the training to other (%) 89.5 90.8 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Average salary (Full-time) ($) 34,300 50 200 49 300
    Top Occupations (%):
    Community and Personal Service Workers
    Clerical and Administrative Workers
    Sales Workers
     
    31.5
    21.7
    20.7
     
    28.7
    22.8
    18.7
     
    31.1
    19.7
    14.4
    Top Industries (%):
    Administrative and Support Services
    Accommodation and Food Services
    Retail Trade
     
    28.0
    22.6
    14.0*
     
    16.1
    11.7
    10.6
     
    33.2
    10
    9

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) - 94.4 92.3
    Average salary (Employed full-time) ($) - 50 900 50 400
    Enrolled in further study (%) - 32.8 31.9
    Satisfied with the training (%) - 87.3 85.6
    Achieved main reason for undertaking training (%) - 82.4 84.3

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) 34.9 35.9 41.8
    Average salary (Employed full-time) ($) - 45 400 46 300
    Enrolled in further study ($) 31.8 47.1 45.4
    Satisfied with the training (%) - 87.7 86.2
    Achieved main reason for undertaking training (%) - 65.7 72.6

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Administrative and Support Services
    28.0
    Administrative and Support Services
    Accommodation and Food Services
    22.6
    Accommodation and Food Services
    Retail Trade
    14.0*
    Retail Trade