This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.
This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Possible job titles include:
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality
There are no entry requirements for this qualification.
21 units must be completed:
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
|
Core units |
|
|
BSBDIV501 |
Manage diversity in the workplace |
|
SITHIND004 |
Work effectively in hospitality service |
|
SITXCCS007 |
Enhance customer service experiences |
|
SITXCOM005 |
Manage conflict |
|
SITXFIN003 |
Manage finances within a budget |
|
SITXHRM001 |
Coach others in job skills |
|
SITXHRM003 |
Lead and manage people |
|
SITXMGT001 |
Monitor work operations |
|
SITXWHS003 |
Implement and monitor work health and safety practices |
|
Elective units |
|
|
Group A |
|
|
SITHIND001 |
Use hygienic practices for hospitality service |
|
SITXFSA001 |
Use hygienic practices for food safety |
|
Group B |
|
|
Accommodation Services – Front Office, Housekeeping and Porting |
|
|
CPPCLO2001A |
Maintain hard floor surfaces |
|
CPPCLO2004A |
Maintain carpeted floors |
|
CPPCLO2009A |
Clean glass surfaces |
|
CPPCLO2010A |
Clean ceiling surfaces and fittings |
|
CPPCLO2017A |
Clean wet areas |
|
CPPCLO2019A |
Sort and remove waste and recyclable materials |
|
CPPCLO2035A |
Maintain cleaning storage areas |
|
CPPCLO3013A |
Clean window coverings |
|
CPPCLO3016A |
Wash furniture and fittings |
|
SITHACS001 |
Clean premises and equipment |
|
SITHACS002 |
Provide housekeeping services to guests |
|
SITHACS003 |
Prepare rooms for guests |
|
SITHACS004 |
Launder linen and guest clothes |
|
SITHACS005 |
Provide porter services |
|
SITHACS006 |
Provide valet services |
|
SITHACS007 |
Conduct night audit |
|
SITHACS008 |
Provide accommodation reception services |
|
SITTTSL002 |
Access and interpret product information |
|
SITTTSL005 |
Sell tourism products and services |
|
SITTTSL006 |
Prepare quotations |
|
SITTTSL007 |
Process reservations |
|
SITTTSL010 |
Use a computerised reservations or operations system |
|
Client and Customer Service |
|
|
SITXCCS002 |
Provide visitor information |
|
SITXCCS004 |
Provide lost and found services |
|
SITXCCS005 |
Provide club reception services |
|
SITXCRI001 |
Respond to a customer in crisis |
|
Communication and Teamwork |
|
|
SITXCOM004 |
Address protocol requirements |
|
Computer Operations and ICT Management |
|
|
BSBITU301 |
Create and use databases |
|
BSBITU306 |
Design and produce business documents |
|
BSBITU402 |
Develop and use complex spreadsheets |
|
E-Business |
|
|
SITXEBS001 |
Use social media in a business |
|
Environmental Sustainability |
|
|
BSBSUS401 |
Implement and monitor environmentally sustainable work practices |
|
Events |
|
|
SITEEVT001 |
Source and use information on the events industry |
|
SITEEVT002 |
Process and monitor event registrations |
|
SITEEVT003 |
Coordinate on-site event registrations |
|
SITEEVT004 |
Provide event staging support |
|
SITEEVT005 |
Plan in-house events or functions |
|
Finance |
|
|
BSBFIA301 |
Maintain financial records |
|
BSBFIA401 |
Prepare financial reports |
|
SITXFIN002 |
Interpret financial information |
|
First Aid |
|
|
HLTAID003 |
Provide first aid |
|
Food and Beverage |
|
|
SITHFAB001 |
Clean and tidy bar areas |
|
SITHFAB002 |
Provide responsible service of alcohol |
|
SITHFAB003 |
Operate a bar |
|
SITHFAB004 |
Prepare and serve non-alcoholic beverages |
|
SITHFAB005 |
Prepare and serve espresso coffee |
|
SITHFAB006 |
Provide room service |
|
SITHFAB008 |
Operate and monitor cellar systems |
|
SITHFAB009 |
Conduct a product tasting for alcoholic beverages |
|
SITHFAB010 |
Prepare and serve cocktails |
|
SITHFAB011 |
Provide advice on beers, spirits and liqueurs |
|
SITHFAB012 |
Provide advice on Australian wines |
|
SITHFAB013 |
Provide advice on imported wines |
|
SITHFAB014 |
Provide table service of food and beverage |
|
SITHFAB015 |
Provide silver service |
|
SITHFAB016 |
Provide advice on food |
|
SITHFAB017 |
Provide advice on food and beverage matching |
|
SITHFAB018 |
Provide gueridon service |
|
SITHFAB019 |
Plan and monitor espresso coffee service |
|
Food Safety |
|
|
SITXFSA001 |
Use hygienic practices for food safety |
|
SITXFSA002 |
Participate in safe food handling practices |
|
SITXFSA003 |
Transport and store food |
|
Gaming |
|
|
SITHGAM001 |
Provide responsible gambling services |
|
SITHGAM002 |
Attend gaming machines |
|
SITHGAM003 |
Operate a TAB outlet |
|
SITHGAM004 |
Conduct Keno games |
|
SITHGAM005 |
Analyse and report on gaming machine data |
|
SITHGAM006 |
Deal Baccarat games |
|
SITHGAM007 |
Conduct Big Wheel games |
|
SITHGAM008 |
Deal Blackjack games |
|
SITHGAM009 |
Deal Poker games |
|
SITHGAM010 |
Deal Pontoon games |
|
SITHGAM011 |
Conduct Rapid Roulette games |
|
SITHGAM012 |
Conduct Roulette games |
|
SITHGAM013 |
Conduct Sic Bo games |
|
SITHGAM015 |
Attend casino gaming machines |
|
SITHGAM016 |
Deal Caribbean Stud games |
|
SITHGAM017 |
Deal Casino War games |
|
SITHGAM018 |
Deal Mississippi Stud games |
|
SITHGAM019 |
Conduct Rapid Baccarat games |
|
SITHGAM020 |
Conduct Rapid Big Wheel games |
|
SITHGAM021 |
Deal Three Card Poker games |
|
Human Resource Management |
|
|
SITXHRM002 |
Roster staff |
|
Inventory |
|
|
SITXINV002 |
Maintain the quality of perishable items |
|
SITXINV003 |
Purchase goods |
|
SITXINV004 |
Control stock |
|
Kitchen Operations |
|
|
SITHKOP006 |
Plan catering for events or functions |
|
Languages other than English |
|
|
SITXLAN003 |
Conduct oral communication in a language other than English |
|
SITXLAN004 |
Conduct complex oral communication in a language other than English |
|
SITXLAN005 |
Read and write information in a language other than English |
|
Marketing and Public Relations |
|
|
SITXMPR001 |
Coordinate production of brochures and marketing materials |
|
SITXMPR002 |
Create a promotional display or stand |
|
SITXMPR003 |
Plan and implement sales activities |
|
SITXMPR004 |
Coordinate marketing activities |
|
SITXMPR005 |
Participate in cooperative online marketing initiatives |
|
Security |
|
|
CPPSEC2012A |
Monitor and control individual and crowd behaviour |
|
CPPSEC3018A |
Provide for the safety of persons at risk |
|
Work Health and Safety |
|
|
SITXWHS002 |
Identify hazards, assess and control safety risks |
|
Working in Industry |
|
|
SITHIND001 |
Use hygienic practices for hospitality service |
|
SITHIND002 |
Source and use information on the hospitality industry |
|
SITTIND001 |
Source and use information on the tourism and travel industry |
| Course summary | |
|---|---|
|
This organisation only provides assessment services for this course
For more information about this provider’s delivery of , please contact the training provider directly.
Provider code:
Course length:
Study mode:
Course available as an Australian Apprenticeship
or Traineeship
Course and additional fees information
|
|
| Course fees | |
|
|
|
| Duration | |
|
|
|
| Online delivery | |
|
Online (training available online or via
email submission)
|
|
|
This provider has not supplied specific information about their delivery of Please contact them below for further details |
|
| Training provider summary | |
|---|---|
|
This training organisation provides:
Delivery and assessment services.
Assessment only services.
Courses of study through Australian
Apprenticeships and Traineeships.
Recognition for prior learning.
Financial assistance via VET Student Loans.
Training provider type
Registration status
|
|
| Training options | |
|
This training provider offers courses in the following delivery modes:
The following facilities are required at the training site:
Offsite training is avaliable in the following locations:
Within a radius of Km from
Limited to the following cities:
Limited to the following postcodes:
Online (training available online or via
email submission)
Distance (training available via correspondence)
Attendance required (training includes some
fixed-time online lectures or fixed time class components)
Fixed submission dates (assessment pieces
have set submission dates)
Self-paced (training has no set class times
of set submission dates)
|
|
| Facilities | |
|
|
|
| Services | |
|
|
|
This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.
For more information, visit the Department of Education and Training or StudyAssist.
These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality
Hospitality Workers
Of those employed after training, were in the same occupation as their course.
| Destination after training |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed or in further study after training (%) | 89.3 | 91.3 | 91.4 |
|
Employment outcomes:
Employed (%)
Full-time (%)
Part-time (%)
|
79.3
41.3
38
|
85.4
47.9
37.5
|
84.2
55.2
28.7
|
|
Further study outcomes:
Enrolled at University (%)
Enrolled at TAFE (%)
Enrolled at Other provider (%)
|
19
8.3*
10.7*
|
9.6*
13.6*
13.1*
|
7.7
8.5
15.4
|
| Satisfied with the training (%) | 84.8 | 82.1 | 85.6 |
| Received job-related benefits from training (%) | 52.7 | 65.2 | 62.4 |
| Received personal benefits from training (%) | 88.1 | 95.9 | 90.8 |
| Achieved main reason for undertaking training (%) | 73 | 77.1 | 84.7 |
| Recommend the training to other (%) | 89.3 | 91.9 | 90.4 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Median salary (Full-time) ($) | - | 48 700 | 52 100 |
|
Top Occupations (%):
Community and Personal Service Workers
Managers
Technicians and Trades Workers
|
36.5
12.5*
12.5*
|
36.2
23.7
15.6*
|
22.4
20.5
16.7
|
|
Top Industries (%):
Accommodation and Food Services
Retail Trade
|
65.6
11.5*
|
52.9
17.5*
|
21.1
11.6
|
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed after training (%) | - | 98.5 | 91.8 |
| Median salary (Employed full-time) ($) | - | 47 400 | 52 200 |
| Enrolled in further study (%) | - | 30.5 | 30 |
| Satisfied with the training (%) | - | 85.9 | 85.5 |
| Achieved main reason for undertaking training (%) | - | 84.3 | 87.2 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed after training (%) | 44.4 | 54 | 47.1 |
| Median salary (Employed full-time) ($) | - | 41 500 | 44 400 |
| Enrolled in further study (%) | 38 | 50.2 | 39.3 |
| Satisfied with the training (%) | - | 84.1 | 86.8 |
| Achieved main reason for undertaking training (%) | - | 63.1 | 73.3 |
Please Note:
All statistics are supplied by the National Centre for Vocational Education Research.
* The estimate has a relative standard error greater than 25% and therefore should
be used with caution.
** NCVER does not report on estimates based on less than 5 respondents because the
estimates are unreliable.
For more information, please refer to the Statistics
Explained page.
| Stream | Certificate II | Certificate III | Certificate IV | Diploma | Advanced Diploma |
|---|---|---|---|---|---|
| General Hospitality | |||||
| Gaming |
| Stream | Certificate II | Certificate III | Certificate IV | Diploma | Advanced Diploma |
|---|---|---|---|---|---|
| Cookery & Catering | |||||
| Asian Cookery | |||||
| Patisserie | |||||
| Accommodation | |||||
| Tour Guiding | |||||
| Tourism Operations | |||||
| Travel Bookings | |||||
| Holiday Parks & Resorts | |||||
| Events |
Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".
