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Certificate IV in Hospitality

SIT40416
Average Course Fee: $6871
Average Duration: 1 Year

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.
  • No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality

    84.8%

    Satisfied with the training
    52.7%

    Received job-related
    benefits from training
    Hotel Service Managers ( ANZSCO code 431400)
    Expected job openings
    Expected job openings are: below average Low Below average Average Above average High
    Below average
    6,100 persons were employed as Hotel Service Managers in 2015. Job openings over the next 5 years are expected to be between 5,001 and 10,000.
    Average weekly full time earnings
    Average weekly full time earnings are: below average Low Below average Average Above average High
    Below average
    Average weekly full time earnings before tax for Hotel Service Managers in 2014 are: $988. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Hotel Service Managers visit Job Outlook
    • Hotel Service Managers is part of the Hotel Service Managers group of occupations. Labour market information in this section relates to that group.

    There are no entry requirements for this qualification.

    This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC
    For more information on apprenticeship pathways, please visit this course on aapathways.com.au
    This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    21 units must be completed:

  • 9 core units
  • 12 elective units, consisting of:
  • 1 unit from Group A
  • 7 units from Group B
  • 4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.
  • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    BSBDIV501

    Manage diversity in the workplace

    SITHIND004

    Work effectively in hospitality service

    SITXCCS007

    Enhance customer service experiences

    SITXCOM005

    Manage conflict

    SITXFIN003

    Manage finances within a budget

    SITXHRM001

    Coach others in job skills

    SITXHRM003

    Lead and manage people

    SITXMGT001

    Monitor work operations

    SITXWHS003

    Implement and monitor work health and safety practices

    Elective units

    Group A

    SITHIND001

    Use hygienic practices for hospitality service

    SITXFSA001

    Use hygienic practices for food safety

    Group B

    Accommodation Services – Front Office, Housekeeping and Porting

    CPPCLO2001A

    Maintain hard floor surfaces

    CPPCLO2004A

    Maintain carpeted floors

    CPPCLO2009A

    Clean glass surfaces

    CPPCLO2010A

    Clean ceiling surfaces and fittings

    CPPCLO2017A

    Clean wet areas

    CPPCLO2019A

    Sort and remove waste and recyclable materials

    CPPCLO2035A

    Maintain cleaning storage areas

    CPPCLO3013A

    Clean window coverings

    CPPCLO3016A

    Wash furniture and fittings

    SITHACS001

    Clean premises and equipment

    SITHACS002

    Provide housekeeping services to guests

    SITHACS003

    Prepare rooms for guests

    SITHACS004

    Launder linen and guest clothes

    SITHACS005

    Provide porter services

    SITHACS006

    Provide valet services

    SITHACS007

    Conduct night audit

    SITHACS008

    Provide accommodation reception services

    SITTTSL002

    Access and interpret product information

    SITTTSL005

    Sell tourism products and services

    SITTTSL006

    Prepare quotations

    SITTTSL007

    Process reservations

    SITTTSL010

    Use a computerised reservations or operations system

    Client and Customer Service

    SITXCCS002

    Provide visitor information

    SITXCCS004

    Provide lost and found services

    SITXCCS005

    Provide club reception services

    SITXCRI001

    Respond to a customer in crisis

    Communication and Teamwork

    SITXCOM004

    Address protocol requirements

    Computer Operations and ICT Management

    BSBITU301

    Create and use databases

    BSBITU306

    Design and produce business documents

    BSBITU402

    Develop and use complex spreadsheets

    E-Business

    SITXEBS001

    Use social media in a business

    Environmental Sustainability

    BSBSUS401

    Implement and monitor environmentally sustainable work practices

    Events

    SITEEVT001

    Source and use information on the events industry

    SITEEVT002

    Process and monitor event registrations

    SITEEVT003

    Coordinate on-site event registrations

    SITEEVT004

    Provide event staging support

    SITEEVT005

    Plan in-house events or functions

    Finance

    BSBFIA301

    Maintain financial records

    BSBFIA401

    Prepare financial reports

    SITXFIN002

    Interpret financial information

    First Aid

    HLTAID003

    Provide first aid

    Food and Beverage

    SITHFAB001

    Clean and tidy bar areas

    SITHFAB002

    Provide responsible service of alcohol

    SITHFAB003

    Operate a bar

    SITHFAB004

    Prepare and serve non-alcoholic beverages

    SITHFAB005

    Prepare and serve espresso coffee

    SITHFAB006

    Provide room service

    SITHFAB008

    Operate and monitor cellar systems

    SITHFAB009

    Conduct a product tasting for alcoholic beverages

    SITHFAB010

    Prepare and serve cocktails

    SITHFAB011

    Provide advice on beers, spirits and liqueurs

    SITHFAB012

    Provide advice on Australian wines

    SITHFAB013

    Provide advice on imported wines

    SITHFAB014

    Provide table service of food and beverage

    SITHFAB015

    Provide silver service

    SITHFAB016

    Provide advice on food

    SITHFAB017

    Provide advice on food and beverage matching

    SITHFAB018

    Provide gueridon service

    SITHFAB019

    Plan and monitor espresso coffee service

    Food Safety

    SITXFSA001

    Use hygienic practices for food safety

    SITXFSA002

    Participate in safe food handling practices

    SITXFSA003

    Transport and store food

    Gaming

    SITHGAM001

    Provide responsible gambling services

    SITHGAM002

    Attend gaming machines

    SITHGAM003

    Operate a TAB outlet

    SITHGAM004

    Conduct Keno games

    SITHGAM005

    Analyse and report on gaming machine data

    SITHGAM006

    Deal Baccarat games

    SITHGAM007

    Conduct Big Wheel games

    SITHGAM008

    Deal Blackjack games

    SITHGAM009

    Deal Poker games

    SITHGAM010

    Deal Pontoon games

    SITHGAM011

    Conduct Rapid Roulette games

    SITHGAM012

    Conduct Roulette games

    SITHGAM013

    Conduct Sic Bo games

    SITHGAM015

    Attend casino gaming machines

    SITHGAM016

    Deal Caribbean Stud games

    SITHGAM017

    Deal Casino War games

    SITHGAM018

    Deal Mississippi Stud games

    SITHGAM019

    Conduct Rapid Baccarat games

    SITHGAM020

    Conduct Rapid Big Wheel games

    SITHGAM021

    Deal Three Card Poker games

    Human Resource Management

    SITXHRM002

    Roster staff

    Inventory

    SITXINV002

    Maintain the quality of perishable items

    SITXINV003

    Purchase goods

    SITXINV004

    Control stock

    Kitchen Operations

    SITHKOP006

    Plan catering for events or functions

    Languages other than English

    SITXLAN003

    Conduct oral communication in a language other than English

    SITXLAN004

    Conduct complex oral communication in a language other than English

    SITXLAN005

    Read and write information in a language other than English

    Marketing and Public Relations

    SITXMPR001

    Coordinate production of brochures and marketing materials

    SITXMPR002

    Create a promotional display or stand

    SITXMPR003

    Plan and implement sales activities

    SITXMPR004

    Coordinate marketing activities

    SITXMPR005

    Participate in cooperative online marketing initiatives

    Security

    CPPSEC2012A

    Monitor and control individual and crowd behaviour

    CPPSEC3018A

    Provide for the safety of persons at risk

    Work Health and Safety

    SITXWHS002

    Identify hazards, assess and control safety risks

    Working in Industry

    SITHIND001

    Use hygienic practices for hospitality service

    SITHIND002

    Source and use information on the hospitality industry

    SITTIND001

    Source and use information on the tourism and travel industry

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Concierge
    Food and Beverage Supervisor
    Front Office Supervisor
    Gaming Supervisor
    The following industry sectors relate to this qualification.

    Hospitality
    Services Industry



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    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Course and additional fees information
    Course fees
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    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course
    *Information is provided by the RTO, no warranty is given by the Commonwealth as to the accuracy or reliability of the information.

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2017-2018 income year is $55,874.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Certificate IV in Hospitality

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality

    44.4%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    36.5 %

    Hospitality Workers

    Of those employed after training, were in the same occupation as their course.
    Community and Personal Service Workers
    36.5%
    Community and Personal Service Workers
    Managers
    12.5*%
    Managers
    Technicians and Trades Workers
    12.5*%
    Technicians and Trades Workers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $48,700

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) 89.3 91.3 91.4
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    79.3
    41.3
    38
     
    85.4
    47.9
    37.5
     
    84.2
    55.2
    28.7
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    19
    8.3*
    10.7*
     
    9.6*
    13.6*
    13.1*
     
    7.7
    8.5
    15.4
    Satisfied with the training (%) 84.8 82.1 85.6
    Received job-related benefits from training (%) 52.7 65.2 62.4
    Received personal benefits from training (%) 88.1 95.9 90.8
    Achieved main reason for undertaking training (%) 73 77.1 84.7
    Recommend the training to other (%) 89.3 91.9 90.4

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Median salary (Full-time) ($) - 48 700 52 100
    Top Occupations (%):
    Community and Personal Service Workers
    Managers
    Technicians and Trades Workers
     
    36.5
    12.5*
    12.5*
     
    36.2
    23.7
    15.6*
     
    22.4
    20.5
    16.7
    Top Industries (%):
    Accommodation and Food Services
    Retail Trade
     
    65.6
    11.5*
     
    52.9
    17.5*
     
    21.1
    11.6

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 98.5 91.8
    Median salary (Employed full-time) ($) - 47 400 52 200
    Enrolled in further study (%) - 30.5 30
    Satisfied with the training (%) - 85.9 85.5
    Achieved main reason for undertaking training (%) - 84.3 87.2

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) 44.4 54 47.1
    Median salary (Employed full-time) ($) - 41 500 44 400
    Enrolled in further study (%) 38 50.2 39.3
    Satisfied with the training (%) - 84.1 86.8
    Achieved main reason for undertaking training (%) - 63.1 73.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Accommodation and Food Services
    65.6
    Accommodation and Food Services
    Retail Trade
    11.5*
    Retail Trade
    Tourism, Travel and Hospitality
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    Cookery & Catering          
    Asian Cookery          
    Patisserie          
    Accommodation          
    Tour Guiding          
    Tourism Operations          
    Travel Bookings          
    Holiday Parks & Resorts          
    Events          

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".