The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
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BSBDIV501
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Manage diversity in the workplace
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SITHIND004
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Work effectively in hospitality service
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SITXCCS007
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Enhance customer service experiences
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SITXCOM005
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Manage conflict
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SITXFIN003
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Manage finances within a budget
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SITXHRM001
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Coach others in job skills
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SITXHRM003
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Lead and manage people
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SITXMGT001
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Monitor work operations
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SITXWHS003
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Implement and monitor work health and safety practices
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SITHIND001
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Use hygienic practices for hospitality service
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SITXFSA001
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Use hygienic practices for food safety
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CPPCLO2001A
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Maintain hard floor surfaces
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CPPCLO2004A
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Maintain carpeted floors
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CPPCLO2009A
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Clean glass surfaces
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CPPCLO2010A
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Clean ceiling surfaces and fittings
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CPPCLO2017A
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Clean wet areas
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CPPCLO2019A
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Sort and remove waste and recyclable materials
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CPPCLO2035A
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Maintain cleaning storage areas
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CPPCLO3013A
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Clean window coverings
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CPPCLO3016A
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Wash furniture and fittings
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SITHACS001
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Clean premises and equipment
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SITHACS002
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Provide housekeeping services to guests
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SITHACS003
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Prepare rooms for guests
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SITHACS004
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Launder linen and guest clothes
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SITHACS005
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Provide porter services
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SITHACS006
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Provide valet services
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SITHACS007
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Conduct night audit
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SITHACS008
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Provide accommodation reception services
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SITTTSL002
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Access and interpret product information
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SITTTSL005
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Sell tourism products and services
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SITTTSL006
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Prepare quotations
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SITTTSL007
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Process reservations
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SITTTSL010
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Use a computerised reservations or operations system
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SITXCCS002
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Provide visitor information
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SITXCCS004
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Provide lost and found services
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SITXCCS005
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Provide club reception services
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SITXCRI001
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Respond to a customer in crisis
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SITXCOM004
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Address protocol requirements
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BSBITU301
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Create and use databases
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BSBITU306
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Design and produce business documents
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BSBITU402
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Develop and use complex spreadsheets
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SITXEBS001
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Use social media in a business
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BSBSUS401
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Implement and monitor environmentally sustainable work practices
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SITEEVT001
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Source and use information on the events industry
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SITEEVT002
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Process and monitor event registrations
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SITEEVT003
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Coordinate on-site event registrations
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SITEEVT004
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Provide event staging support
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SITEEVT005
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Plan in-house events or functions
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BSBFIA301
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Maintain financial records
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BSBFIA401
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Prepare financial reports
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SITXFIN002
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Interpret financial information
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HLTAID011
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Provide first aid
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SITHFAB001
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Clean and tidy bar areas
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SITHFAB002
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Provide responsible service of alcohol
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SITHFAB003
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Operate a bar
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SITHFAB004
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Prepare and serve non-alcoholic beverages
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SITHFAB005
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Prepare and serve espresso coffee
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SITHFAB006
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Provide room service
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SITHFAB008
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Operate and monitor cellar systems
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SITHFAB009
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Conduct a product tasting for alcoholic beverages
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SITHFAB010
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Prepare and serve cocktails
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SITHFAB011
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Provide advice on beers, spirits and liqueurs
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SITHFAB012
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Provide advice on Australian wines
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SITHFAB013
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Provide advice on imported wines
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SITHFAB014
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Provide table service of food and beverage
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SITHFAB015
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Provide silver service
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SITHFAB016
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Provide advice on food
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SITHFAB017
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Provide advice on food and beverage matching
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SITHFAB018
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Provide gueridon service
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SITHFAB019
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Plan and monitor espresso coffee service
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SITXFSA001
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Use hygienic practices for food safety
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SITXFSA002
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Participate in safe food handling practices
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SITXFSA003
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Transport and store food
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SITHGAM001
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Provide responsible gambling services
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SITHGAM002
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Attend gaming machines
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SITHGAM003
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Operate a TAB outlet
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SITHGAM004
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Conduct Keno games
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SITHGAM005
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Analyse and report on gaming machine data
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SITHGAM006
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Deal Baccarat games
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SITHGAM007
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Conduct Big Wheel games
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SITHGAM008
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Deal Blackjack games
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SITHGAM009
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Deal Poker games
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SITHGAM010
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Deal Pontoon games
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SITHGAM011
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Conduct Rapid Roulette games
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SITHGAM012
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Conduct Roulette games
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SITHGAM013
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Conduct Sic Bo games
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SITHGAM015
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Attend casino gaming machines
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SITHGAM016
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Deal Caribbean Stud games
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SITHGAM017
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Deal Casino War games
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SITHGAM018
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Deal Mississippi Stud games
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SITHGAM019
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Conduct Rapid Baccarat games
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SITHGAM020
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Conduct Rapid Big Wheel games
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SITHGAM021
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Deal Three Card Poker games
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SITXHRM002
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Roster staff
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SITXINV002
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Maintain the quality of perishable items
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SITXINV003
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Purchase goods
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SITXINV004
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Control stock
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SITHKOP006
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Plan catering for events or functions
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SITXLAN003
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Conduct oral communication in a language other than English
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SITXLAN004
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Conduct complex oral communication in a language other than English
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SITXLAN005
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Read and write information in a language other than English
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SITXMPR001
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Coordinate production of brochures and marketing materials
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SITXMPR002
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Create a promotional display or stand
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SITXMPR003
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Plan and implement sales activities
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SITXMPR004
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Coordinate marketing activities
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SITXMPR005
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Participate in cooperative online marketing initiatives
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CPPSEC2012A
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Monitor and control individual and crowd behaviour
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CPPSEC3018A
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Provide for the safety of persons at risk
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SITXWHS002
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Identify hazards, assess and control safety risks
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SITHIND001
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Use hygienic practices for hospitality service
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SITHIND002
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Source and use information on the hospitality industry
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SITTIND001
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Source and use information on the tourism and travel industry
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