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Certificate IV in Hospitality

SIT40313
Average Price: $6070
Average Duration: 1 Year

This qualification reflects the role of skilled operators who use a broad range of hospitality skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many individuals have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification is suitable for an Australian Apprenticeship pathway.

Job roles

This qualification provides a pathway to work as a team leader or supervisor in hospitality organisations such as restaurants, hotels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • forecast analyst (accommodation services)
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • reservation analyst
  • shift manager.
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality

    86.6%

    Satisfied with the training
    67.9%

    Received job-related
    benefits from training
    Hotel Service Managers (ANZSCO code 431400)
    Expected job openings
    Expected job openings are: below average Low Below average Average Above average High
    Below average
    6,100 persons were employed as Hotel Service Managers in 2015. Job openings over the next 5 years are expected to be between 5,001 and 10,000.
    Average weekly full time earnings
    Average weekly full time earnings are: below average Low Below average Average Above average High
    Below average
    Average weekly full time earnings before tax for Hotel Service Managers in 2014 are: $988. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Hotel Service Managers visit Job Outlook
    • Hotel Service Managers is part of the Hotel Service Managers group of occupations. Labour market information in this section relates to that group.

    There are no entry requirements for this qualification.

    This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    21 units must be completed:

  • 9 core units
  • 12 elective units, consisting of:
  • 1 unit from Group A
  • 7 units from Group B
  • 4 units from Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
  • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    BSBDIV501A Manage diversity in the workplace

    SITHIND301 Work effectively in hospitality service

    SITXCCS401 Enhance the customer service experience

    SITXCOM401 Manage conflict

    SITXFIN402 Manage finances within a budget

    SITXHRM301 Coach others in job skills

    SITXHRM402 Lead and manage people

    SITXMGT401 Monitor work operations

    SITXWHS401 Implement and monitor work health and safety practices

    Elective units

    Group A

    SITHIND101 Use hygienic practices for hospitality service

    SITXFSA101 Use hygienic practices for food safety

    Group B

    Accommodation Services

    CPPCLO2001A Maintain hard floor surfaces

    CPPCLO2004A Maintain carpeted floors

    CPPCLO2009A Clean glass surfaces

    CPPCLO2010A Clean ceiling surfaces and fittings

    CPPCLO2017A Clean wet areas

    CPPCLO2019A Sort and remove waste and recyclable materials

    CPPCLO2035A Maintain cleaning storage areas

    CPPCLO3013A Clean window coverings

    CPPCLO3016A Wash furniture and fittings

    SITHACS101 Clean premises and equipment

    SITHACS201 Provide housekeeping services to guests

    SITHACS202 Prepare rooms for guests

    SITHACS203 Launder linen and guests clothes

    SITHACS204 Provide porter services

    SITHACS301 Provide valet service

    SITHACS302 Conduct night audit

    SITHACS303 Provide accommodation reception services

    Administration

    BSBRES401A Analyse and present research information

    BSBWRT401A Write complex documents

    Client and Customer Service

    SITXCCS201 Provide visitor information

    SITXCCS301 Provide lost and found services

    SITXCCS302Provide club reception services

    Communication and Teamwork

    BSBCMM401A Make a presentation

    SITXCOM301 Address protocol requirements

    Computer Operations and ICT Management

    BSBITA401A Design databases

    BSBITU201A Produce simple word processed documents

    BSBITU202A Create and use spreadsheets

    BSBITU301A Create and use databases

    BSBITU302B Create electronic presentations

    BSBITU306A Design and produce business documents

    BSBITU309A Produce desktop published documents

    BSBITU402A Develop and use complex spreadsheets

    SITXICT401 Build and launch a small business website

    Crisis Management

    SITXCRI401 Respond to a customer in crisis

    E-Business

    BSBEBU401A Review and maintain a website

    BSBMKG412A Conduct e-marketing communications

    Environmental Sustainability

    BSBSUS301A Implement and monitor environmentally sustainable work practices

    Events

    SITXEVT301 Access information on event operations

    SITXEVT302 Process and monitor event registrations

    SITXEVT303 Coordinate on-site event registrations

    SITXEVT304 Provide event staging support

    SITXEVT401 Plan in-house events or functions

    Finance

    BSBFIA301A Maintain financial records

    BSBFIA302A Process payroll

    BSBFIA401A Prepare financial reports

    SITXFIN401 Interpret financial information

    First Aid

    HLTAID003 Provide first aid

    Food and Beverage

    SITHFAB101 Clean and tidy bar areas

    SITHFAB201 Provide responsible service of alcohol

    SITHFAB202 Operate a bar*^

    SITHFAB203 Prepare and serve non-alcoholic beverages *

    SITHFAB204 Prepare and serve espresso coffee *

    SITHFAB205 Provide room service *

    SITHFAB301 Operate and monitor cellar systems

    SITHFAB302 Conduct a product tasting for alcoholic beverages ^

    SITHFAB303 Prepare and serve cocktails *^

    SITHFAB304 Provide advice on beers, spirits and liqueurs ^

    SITHFAB305 Provide advice on Australian wines ^

    SITHFAB306 Provide advice on imported wines ^

    SITHFAB307 Provide table service of food and beverage *^

    SITHFAB308 Provide silver service *

    SITHFAB309 Provide advice on food

    SITHFAB310 Provide advice on food and beverage matching ^

    SITHFAB311 Provide gueridon service *

    SITHFAB401 Plan and monitor espresso coffee service

    *Prerequisite for each unit is SITXFSA101 Use hygienic practices for food safety

    ^Prerequisite for each unit is SITHFAB201 Provide responsible service of alcohol

    Food Safety

    SITXFSA101 Use hygienic practices for food safety

    SITXFSA201 Participate in safe food handling practices

    SITXFSA202 Transport and store food

    Gaming

    SITHGAM201 Provide responsible gambling services

    SITHGAM202 Attend gaming machines ›

    SITHGAM203 Operate a TAB outlet ›

    SITHGAM204 Conduct Keno games ›

    SITHGAM301 Analyse and report on gaming machine data›

    SITHGAM302 Operate table games ›

    SITHGAM303 Deal Baccarat games ›

    SITHGAM304 Conduct Big Wheel games ›

    SITHGAM305 Deal Blackjack games ›

    SITHGAM306 Deal Poker games ›

    SITHGAM307 Deal Pontoon games ›

    SITHGAM308 Conduct Rapid Roulette games ›

    SITHGAM309 Conduct Roulette games ›

    SITHGAM310 Conduct Sic Bo games ›

    ›Prerequisite is SITHGAM201 Provide responsible gambling services

    Human Resource Management

    SITXHRM401 Roster staff

    TAEDEL404A Mentor in the workplace

    Inventory

    SITXINV301 Purchase goods

    SITXINV401 Control stock

    Kitchen Operations

    SITHKOP404 Plan catering for events or functions

    Languages other than English

    SITXLAN31__ Conduct oral communication in a language other than English

    SITXLAN32__ Conduct complex oral communication in a language other than English

    SITXLAN33__ Read and write information in a language other than English

    SITXLAN34__ Read and write documents in a language other than English

    Management and Leadership

    BSBHRM403B Support performance management process

    BSBMGT405A Provide personal leadership

    Marketing and Public Relations

    BSBMKG401B Profile the market

    SITXMPR401 Coordinate production of brochures and marketing materials

    SITXMPR402 Create a promotional display or stand

    SITXMPR403 Plan and implement sales activities

    SITXMPR404 Coordinate marketing activities

    SITXMPR405 Participate in cooperative online marketing initiatives

    Merchandising

    SIRXMER201 Merchandise products

    Quality and Innovation

    BSBCRT301A Develop and extend critical and creative thinking skills

    BSBINN201A Contribute to workplace innovation

    BSBINN301A Promote innovation in a team environment

    Risk Management and Security

    CPPSEC2012A Monitor and control individual and crowd behaviour

    CPPSEC3018A Provide for the safety of persons at risk

    SIRXRSK201 Minimise loss

    Sales

    SIRXSLS201 Sell products and services

    SIRXSLS002A Advise on products and services

    Small Business Management

    BSBSMB401A Establish legal and risk management requirements of small business

    BSBSMB403A Market the small business

    BSBSMB404A Undertake small business planning

    Tourism Sales and Operations

    SITTTSL202 Access and interpret product information

    SITTTSL303 Sell tourism products and services

    SITTTSL304 Prepare quotations

    SITTTSL305 Process reservations

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel related documentation

    SITTTSL308 Use a computerised reservations or operations system

    SITTTSL401 Maintain a product inventory

    Work Health and Safety

    SITXWHS301 Identify hazards, assess and control safety risks

    Working in Industry

    SITHIND101 Use hygienic practices for hospitality service

    SITHIND201 Source and use information on the hospitality industry

    SITTIND201 Source and use information on the tourism and travel industry

    Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

    Concierge

    BSBITU201A Process simple word processed documents

    SITHACS204 Provide porter services

    SITHACS301 Provide valet service

    SITHIND101 Use hygienic practices for hospitality service

    SITTIND201 Source and use information on the tourism and travel industry

    SITTTSL202 Access and interpret product information

    SITTTSL306 Book supplier services

    SITTTSL307 Process travel related documentation

    SITXCCS201 Provide visitor information

    SITXCCS301Provide lost and found services

    SITXCRI401 Respond to a customer in crisis

    SITXLAN31__ Conduct oral communication in a language other than English

    Food and beverage supervisor

    SITHFAB201 Provide responsible service of alcohol

    SITHFAB304 Provide advice on beers, spirits and liqueurs

    SITHFAB305 Provide advice on Australian wines

    SITHFAB306 Provide advice on imported wines

    SITHFAB307 Provide table service of food and beverage

    SITHFAB309 Provide advice on food

    SITHFAB310 Provide advice on food and beverage matching

    SITXCOM301 Address protocol requirements

    SITXFSA101 Use hygienic practices for food safety

    SITXHRM401 Roster staff

    SITXINV301 Purchase goods

    SITXWHS301 Identify hazards, assess and control safety risks

    Front office supervisor

    BSBFIA301A Maintain financial records

    BSBITU306A Design and produce business documents

    SITHACS303 Provide accommodation reception services

    SITHIND101 Use hygienic practices for hospitality service

    SITTTSL305 Process reservations

    SITTTSL308 Use a computerised reservations or operations system

    SITXCCS201 Provide visitor information

    SITXCOM301 Address protocol requirements

    SITXCRI401 Respond to a customer in crisis

    SITXFIN201 Process financial transactions

    SITXHRM401 Roster staff

    SITXLAN31__ Conduct oral communication in a language other than English

    Gaming supervisor in a club, hotel or casino

    BSBITU306A Design and produce business documents

    SITHFAB201 Provide responsible service of alcohol

    SITHFAB202 Operate a bar

    SITHGAM201 Provide responsible gambling services

    SITHGAM202 Attend gaming machines

    SITHGAM203 Operate a TAB outlet

    SITHGAM204 Conduct Keno games

    SITHGAM301 Analyse and report on gaming machine data

    SITXFSA101 Use hygienic practices for food safety

    SITXHRM401 Roster staff

    SITXINV301 Purchase goods

    SITXWHS301 Identify hazards, assess and control safety risks

    Read More

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    The following occupations relate to this qualification.

    Concierge
    Food and Beverage Supervisor
    Front Office Supervisor
    Gaming Supervisor
    The following industry sectors relate to this qualification.

    Hospitality
    Services Industry



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    Course summary
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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
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    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
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    6. TAS
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    7. VIC
      VIC
    8. WA
      WA
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    This training provider offers courses in the following delivery modes:

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    Offsite training is avaliable in the following locations:
    Within a radius of Km from
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    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

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    RTO Code: | Type: | Operating since
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    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    Subject to the passage of legislation, VET Student Loans will commence on 1 January 2017, replacing the current VET FEE‑HELP scheme, which will cease on 31 December 2016.

    For further information please visit the VET Student Loans website.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.


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    Student outcomes for Certificate IV in Hospitality

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Hospitality

    50.0*%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    52.6 %

    Hospitality Workers

    Of those employed after training, were in the same occupation as their course.
    Community and Personal Service Workers
    54.4%
    Community and Personal Service Workers
    Managers
    14.0*%
    Managers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $39,800

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) 94.0 88.4 90.7
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    85.1
    34.3
    49.3
     
    81
    48.8
    31.5
     
    81.4
    50.3
    30.3
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    14.9*
    13.4*
    -
     
    5.2*
    12.3
    7.8
     
    8.2
    14.3
    10.1
    Satisfied with the training (%) 86.6 84.6 87
    Received job-related benefits from training (%) 67.9 72 68.9
    Received personal benefits from training (%) 92.5 95.6 93.9
    Achieved main reason for undertaking training (%) 84.1 85.2 83
    Recommend the training to other (%) 91.3 86.5 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Average salary (Full-time) ($) - 39 800 52 100
    Top Occupations (%):
    Community and Personal Service Workers
    Managers
     
    54.4
    14.0*
     
    40.7
    28.6
     
    22
    18.5
    Top Industries (%):
    Accommodation and Food Services
     
    73.7
     
    52.5
     
    20.6

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 90.8 91.9
    Average salary (Employed full-time) ($) - 42 700 54 000
    Enrolled in further study (%) - 22.7 29.9
    Satisfied with the training (%) - 86.3 87.2
    Achieved main reason for undertaking training (%) - 86.7 86.3

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) 50.0* 46.1 42.3
    Average salary (Employed full-time) ($) - 34 300 46 300
    Enrolled in further study ($) 35.8 34.9 42.5
    Satisfied with the training (%) - 77.4 86.6
    Achieved main reason for undertaking training (%) - 78.9 71.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Accommodation and Food Services
    73.7
    Accommodation and Food Services