Certificate IV in Travel and Tourism - SIT40212

Course Overview

Average Course Fee: Not available

No training providers have entered fees on My Skills for this course.

Please contact individual training providers directly to compare course fees.

Average Course Duration: Not available

No training providers have entered durations on My Skills for this course.

Please contact individual training providers directly to compare course durations.

Description

This qualification reflects the role of individuals who use a broad range of sales and marketing or operational skills combined with sound knowledge of industry operations. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

Job roles

This qualification provides a pathway to work in any sector of the tourism and travel industry as a supervisor or senior operations or sales coordinator. This qualification allows for multiskilling and for specialisation in operations or marketing.

Possible job titles include:

account manager

assistant manager

marketing coordinator

operations supervisor

product coordinator

promotions officer

reservations sales or call centre supervisor

senior operations coordinator

senior or supervisory retail consultant

sales coordinator

sales executive.

Want to see Training Providers who offer this course?

Search All Training Providers

Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

Learn more

Satisfied with Training

Percentage of graduates in the Management and Commerce field who were satisfied with the training (Certificate IV).

Improved Work Status

Percentage of graduates in the Management and Commerce field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate IV).

Salary

The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate IV).

Jobs

Graduates of the Management and Commerce field (Certificate IV) are most often employed as:

33.2%

Clerical and Administrative Workers

18.4%

Professionals

16.3%

Managers

Industries

Graduates of the Management and Commerce field (Certificate IV) are most often employed in:

14.3%

Rental, Hiring and Real Estate Services

11.7%

Health Care and Social Assistance

10.1%

Financial and insurance services

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

Learn More

Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

Learn More

Australian Apprenticeships

Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

Unfortunately, this qualification is not currently available as an Australian Apprenticeship.

Australian Apprenticeships Pathways

Training Stories

The Real Stories Real Achievements series shows the stories of people and organisations who have secured their future through vocational education and training. These inspiring videos demonstrate how investing in a nationally recognised qualification can lead to greater employability, job security, earning potential, and choices for work options and, for many individuals, a better life! For Australian businesses, the videos share evidence of best practice in training and how businesses, both large and small, have increased their 'bottom line' and enjoyed sustainable growth through the provision of nationally recognised training to their employees.

Units & Packaging

10 units must be completed:

5 core units

5 elective units, consisting of:

2 units from Group A

1 unit from Group B

2 additional units from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SITXCCS401 Enhance the customer service experience

SITXCOM401 Manage conflict

SITXFIN401 Interpret financial information

SITXHRM301 Coach others in job skills

SITXWHS301 Identify hazards, assess and control safety risks

Elective units

Group A

Computer Operations and ICT Management

SITXICT401 Build and launch a small business website

E-Business

BSBMKG412A Conduct e-marketing communications

Guiding

SITTGDE302 Provide arrival and departure assistance

SITTGDE401 Coordinate and operate tours

SITTGDE402 Manage extended touring programs

Human Resource Management

SITXHRM401 Roster staff

SITXHRM402 Lead and manage people

Management

SITXMGT401 Monitor work operations

Marketing and Public Relations

BSBMKG401B Profile the market

BSBREL401A Establish networks

SITXMPR401 Coordinate production of brochures and marketing materials

SITXMPR402 Create a promotional display or stand

SITXMPR403 Plan and implement sales activities

SITXMPR404 Coordinate marketing activities

SITXMPR405 Participate in cooperative online marketing initiatives

Planning and Product Development

SITTPPD401 Package tourism products

SITTPPD402 Develop interpretive activities

SITTPPD403 Coordinate and operate sustainable tourism activities

SITTPPD404 Develop in-house recreational activities

Tour Operations

SITTTOP401 Allocate tour or activity resources

SITTTOP402 Set up and operate a camp site

SITTTOP403 Operate tours in a remote area

Tourism Sales and Operations

SITTTSL303 Sell tourism products and services

SITTTSL309 Source airfares for domestic flights

SITTTSL310 Construct normal international airfares

SITTTSL311 Construct promotional international airfares

SITTTSL312 Construct advanced international airfares ^

SITTTSL313 Administer billing and settlement plan

SITTTSL401 Maintain a product inventory

^ Prerequisite is SITTTSL310 Construct normal international airfares

Work Health and Safety

SITXWHS401 Implement and monitor work health and safety practices

Group B

Administration

BSBRES401A Analyse and present research information

Communication and Teamwork

BSBCMM401A Make a presentation

BSBWRT401A Write complex documents

SITXCOM301 Address protocol requirements

Computer Operations and ICT Management

BSBITA401A Design databases

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU309A Produce desktop published documents

BSBITU402A Develop and use complex spreadsheets

CUFDIG303A Produce and prepare photo images

Crisis Management

SITXCRI401 Respond to a customer in crisis

E-Business

BSBEBU401A Review and maintain a website

Environmental Sustainability

BSBSUS301A Implement and monitor environmentally sustainable work practices

Finance

BSBFIA401A Prepare financial reports

CUVFIM401A Obtain revenue to support operations

SITXFIN402 Manage finances within a budget

Languages other than English

SITXLAN31__ Conduct oral communication in a language other than English

SITXLAN32__ Conduct complex oral communication in a language other than English

SITXLAN33__ Read and write information in a language other than English

SITXLAN34__ Read and write documents in a language other than English

Quality and Innovation

BSBCRT301A Develop and extend critical and creative thinking skills

BSBINN301A Promote innovation in a team environment

Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

Assistant manager for a small tour operator

SITTTOP401 Allocate tour or activity resources

SITTPPD401 Package tourism products

SITTPPD403 Coordinate and operate sustainable tourism activities

SITXMGT401 Monitor work operations

SITXMPR401 Coordinate production of brochures and marketing materials

Marketing and product coordinator

BSBMKG412A Conduct e-marketing communications

BSBREL401A Establish networks

SITXMPR401 Coordinate production of brochures and marketing materials

SITXMPR402 Create a promotional display or stand

SITXMPR404 Coordinate marketing activities

Sales executive for an outbound tour wholesaler

BSBCMM401A Make a presentation

BSBREL401A Establish networks

SITTTSL303 Sell tourism products and services

SITXFIN402 Manage finances within a budget

SITXMPR403 Plan and implement sales activities

Senior operations coordinator or operations supervisor inbound tour operator

SITTPPD401 Package tourism products

SITTTSL303 Sell tourism products and services

SITXCRI401 Respond to a customer in crisis

SITXLAN34__ Read and write documents in a language other than English

SITXMGT401 Monitor work operations

Senior or supervisory retail consultant

BSBCMM401A Make a presentation

BSBITU302B Create electronic presentations

BSBREL401A Establish networks

SITTPPD401 Package tourism products

SITXFIN402 Manage finances within a budget

Training Providers

View training providers who offer this course and compare their course fees and durations.

Learn more

Need help choosing?

Need help choosing a training provider? Download a factsheet and comparison table to assist you with comparing training providers and making a decision.

Learn more

USI

All students undertaking nationally recognised training must have a USI in order to receive a qualification.

Learn more

Labour Market

Labour market insights can help you make decisions about study and training, your first job.

Learn more