To achieve a Certificate IV in Tourism, 25 units must be completed:
12 core units
13 elective units:
a minimum of 9 elective units must be selected from the general elective units listed below
the remaining 4 elective units may be selected from this or another endorsed Training Package or accredited course
a maximum of 1 Languages other than English unit may be counted as an elective within this qualification.
In all cases selection of electives must be guided by the job outcome sought, local industry requirements and the characteristics of this qualification.
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SITXADM001A
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Perform office procedures
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SITXADM003A
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Write business documents
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SITXCOM001A
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Work with colleagues and customers
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SITXCOM002A
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Work in a socially diverse environment
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SITTIND001B
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Develop and update tourism industry knowledge
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BSBWOR204A
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Use business technology
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BSBITU306A
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Design and produce business documents
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Plus either the following five units: (Operations)
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SITXCOM003A
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Deal with conflict situations
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SITXHRM001A
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Coach others in job skills
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SITXHRM005A
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Lead and manage people
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SITXMGT001A
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Monitor work operations
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SITXOHS004B
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Implement and monitor workplace health, safety and security practices
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Or the following five units: (Marketing)
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SITXCOM005A
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Make presentations
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SITXMGT006A
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Establish and conduct business relationships
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SITXMPR001A
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Coordinate production of brochures and marketing materials
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SITXMPR004A
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Coordinate marketing activities
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SITXOHS001B
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Follow health, safety and security procedures
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SITXADM002A
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Source and present information
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SITXADM004A
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Plan and manage meetings
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BSBRES401A
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Analyse and present research information
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SITXCCS001B
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Provide visitor information
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SITXCCS002A
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Provide quality customer service
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SITXCCS003A
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Manage quality customer service
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SITXCOM003A
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Deal with conflict situations
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SITXCOM004A
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Communicate on the telephone
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SITXCOM005A
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Make presentations
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SITXCOM006A
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Address protocol requirements
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SITXICT001A
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Build and launch a website for a small business
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BSBITU309A
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Produce desktop published documents
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BSBITU301A
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Create and use databases
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BSBITU302A
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Create electronic presentations
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BSBITA401A
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Design databases
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BSBITU402A
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Develop and use complex spreadsheets
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BSBITU203A
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Communicate electronically
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BSBITU203A
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Communicate electronically
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CUFIMA01A
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Produce and manipulate digital images
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BSBITU305A
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Conduct online transactions
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BSBEBU401A
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Review and maintain a website
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BSBCUS401A
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Coordinate implementation of customer service strategies
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BSBEBU501A
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Investigate and design e-business solutions
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BSBEBU401A
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Review and maintain a website
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BSBPUR501B
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Develop, implement and review purchasing strategies
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BSBEBU502A
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Implement e-business solution
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BSBEBU502A
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Implement e-business solutions
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BSBMKG510A
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Plan e-marketing communications
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BSBMKG412A
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Conduct e-marketing communications
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SITXENV003A
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Develop workplace policy and procedures for sustainability
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SITXEVT001B
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Develop and update event industry knowledge
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SITXEVT002B
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Provide event staging support
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SITXEVT003B
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Process and monitor event registrations
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SITXEVT004B
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Coordinate on-site event registrations
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SITXEVT005B
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Organise in-house events or functions
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SITXFIN002A
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Maintain financial records
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SITXFIN003A
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Interpret financial information
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SITXFIN004A
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Manage finances within a budget
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SITXFIN005A
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Prepare and monitor budgets
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BSBFIA302A
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Process payroll
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BSBFIA303A
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Process accounts payable and receivable
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BSBFIA304A
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Maintain a general ledger
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BSBFIA401A
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Prepare financial reports
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HLTFA301B
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Apply first aid
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HLTFA302A
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Provide first aid in remote situation
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SITXGLC001A
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Develop and update legal knowledge required for business compliance
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SITTGDE001B
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Work as a guide
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SITTGDE002A
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Provide arrival and departure assistance
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SITTGDE003A
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Coordinate and operate a tour
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SITTGDE004A
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Lead tour groups
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SITTGDE005A
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Manage extended touring programs
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SITTGDE006A
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Prepare and present tour commentaries or activities
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SITTGDE007A
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Develop and maintain the general and regional knowledge required by guides
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SITTGDE008A
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Research and share general information on Australian Indigenous cultures
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SITTGDE009A
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Interpret aspects of local Australian Indigenous culture
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SITTGDE010A
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Prepare specialised interpretive content on flora, fauna and landscape
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SITTGDE011A
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Prepare specialised interpretive content on marine environments
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SITTGDE012A
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Prepare specialised interpretive content on cultural and heritage environments
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SITXHRM001A
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Coach others in job skills
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SITXHRM002A
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Recruit, select and induct staff
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SITXHRM003A
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Roster staff
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SITXHRM004A
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Manage volunteers
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SITXHRM006A
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Monitor staff performance
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SITXHRM005A
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Lead and manage people
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SITXLAN1__A
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Conduct basic workplace oral communication in a language other than English
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SITXLAN2__A
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Conduct routine workplace oral communication in a language other than English
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SITXLAN3__A
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Conduct workplace oral communication in a language other than English
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SITXLAN4__A
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Conduct complex workplace oral communication in a language other than English
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SITXLAN5__A
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Read and write workplace information in a language other than English
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SITXLAN6__A
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Read and write workplace documents in a language other than English
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SITXMGT001A
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Monitor work operations
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SITXMGT005A
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Manage business risk
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SITXMGT006A
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Establish and conduct business relationships
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SITXMPR001A
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Coordinate production of brochures and marketing materials
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SITXMPR002A
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Create a promotional display or stand
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SITXMPR003A
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Plan and implement sales activities
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SITXMPR004A
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Coordinate marketing activities
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SITXMPR006A
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Participate in cooperative online marketing initiatives for the tourism industry
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BSBMKG401B
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Profile the market
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SIRXMER001A
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Merchandise products
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SITXOHS001B
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Follow health, safety and security procedures
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SITXOHS002A
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Follow workplace hygiene procedures
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SITXOHS003B
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Identify hazards, and assess and control safety risks
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SITXOHS004B
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Implement and monitor workplace health, safety and security practices
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SITTPPD002A
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Research tourism data
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SITTPPD003B
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Source and package tourism products
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SITTPPD004A
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Plan and implement minimal impact operations
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SITTPPD005A
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Plan and develop interpretive activities
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SITTPPD008A
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Develop host community awareness of tourism
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SIRXSLS001A
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Sell products and services
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SIRXSLS002A
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Advise on products and services
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SITTTOP001A
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Allocate tour resources
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SITTTOP002A
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Load touring equipment and conduct pre-departure checks
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SITTTOP003B
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Operate and maintain a 4WD tour vehicle
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SITTTOP004B
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Set up and operate a camp site
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SITTTOP005A
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Provide camp site catering
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SITTTOP006B
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Operate tours in a remote area
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TLIB307C
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Carry out vehicle servicing and maintenance
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TLIC107C
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Drive vehicle
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TLIC807C
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Drive coach/bus
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SITTTSL001A
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Operate an online information system
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SITTTSL002A
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Access and interpret product information
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SITTTSL003A
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Source and provide international destination information and advice
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SITTTSL004A
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Source and provide Australian destination information and advice
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SITTTSL005A
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Sell tourism products and services
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SITTTSL006B
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Prepare quotations
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SITTTSL007B
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Receive and process reservations
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SITTTSL008B
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Book and coordinate supplier services
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SITTTSL009B
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Process travel-related documentation
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SITTTSL010B
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Control reservations or operations using a computerised system
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SITTTSL011A
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Maintain a product inventory
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SITTTSL012B
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Construct domestic airfares
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SITTTSL013B
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Construct normal international airfares
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SITTTSL014B
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Construct promotional international airfares
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SITTTSL015B
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Construct advanced international airfares
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SITTTSL016B
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Administer billing and settlement plan
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SITTVAF002A
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Provide a briefing or scripted commentary
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SITTVAF003A
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Operate a ride location
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SITTVAF004A
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Load and unload a ride
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SITTVAF005B
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Operate a games location
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Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
Senior operations coordinator or operations supervisor inbound tour operator
BSBITU402A Develop and use complex spreadsheets
SITTPPD003B Source and package tourism products
SITTTSL001A Operate an online information system
SITTTSL002A Access and interpret product information
SITTTSL004A Source and provide Australian destination information and advice
SITTTSL005A Sell tourism products and services
SITTTSL006B Prepare quotations
SITTTSL008B Book and coordinate supplier services
SITTTSL009B Process travel-related documentation
SITTTSL010B Control reservations or operations using a computerised system
SITXHRM002A Recruit, select and induct staff
SITXLAN6__A Read and write workplace documents in a language other than English
SITXMGT006A Establish and conduct business relationships
Assistant manager for a small tour operator
SITTPPD003B Source and package tourism products
SITTPPD004A Plan and implement minimal impact operations
SITTTOP001A Allocate tour resources
SITTTOP002A Load touring equipment and conduct pre-departure checks
SITTTSL002A Access and interpret product information
SITTTSL005A Sell tourism products and services
SITTTSL006B Prepare quotations
SITTTSL007B Receive and process reservations
SITTTSL008B Book and coordinate supplier services
SITXHRM002A Recruit, select and induct staff
SITXHRM003A Roster staff
SITXMPR001A Coordinate production of brochures and marketing materials
SITXOHS003B Identify hazards, and assess and control safety risks
Senior or supervisory retail consultant
SITTTSL001A Operate an online information system
SITTTSL002A Access and interpret product information
SITTTSL003A Source and provide international destination information and advice
SITTTSL004A Source and provide Australian destination information and advice
SITTTSL005A Sell tourism products and services
SITTTSL006B Prepare quotations
SITTTSL008B Book and coordinate supplier services
SITTTSL009B Process travel-related documentation
SITTTSL010B Control reservations or operations using a computerised system
SITTTSL013B Construct normal international airfares
SITTTSL014B Construct promotional international airfares
SITXFIN002A Maintain financial records
SITXFIN004A Manage finances within a budget
Sales executive for an outbound tour wholesaler
BSBITU302A Create electronic presentations
BSBITA401A Design databases
BSBCUS401A Coordinate implementation of customer service strategies
SITTPPD002A Research tourism data
SITTTSL002A Access and interpret product information
SITTTSL003A Source and provide international destination information and advice
SITTTSL005A Sell tourism products and services
SITTTSL007B Receive and process reservations
SITXFIN003A Interpret financial information
SITXFIN004A Manage finances within a budget
SITXMPR002A Create a promotional display or stand
SITXMPR003A Plan and implement sales activities
SITXMPR006A Participate in cooperative online marketing initiatives for the tourism industry
Marketing and product coordinator
BSBITU302A Create electronic presentations
BSBITA401A Design databases
BSBCUS401A Coordinate implementation of customer service strategies
BSBMKG510A Plan e-marketing communications
BSBMKG412A Conduct e-marketing communications
SITTPPD002A Research tourism data
SITTPPD003B Source and package tourism products
SITTTSL002A Access and interpret product information
SITTTSL011A Maintain a product inventory
SITXFIN003A Interpret financial information
SITXFIN004A Manage finances within a budget
SITXGLC001A Develop and update legal knowledge required for business compliance
SITXMPR006A Participate in cooperative online marketing initiatives for the tourism industry