15 units must be completed:
4 core units
11 elective units, consisting of:
3 units from Group A
4 units from Group A or Group B
4 additional units from Group A, Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS303 Provide service to customers
SITXCOM201 Show social and cultural sensitivity
SITXWHS101 Participate in safe work practices
SITXCOM202 Provide a briefing or scripted commentary
SITTGDE101 Interpret aspects of local Australian Indigenous culture
SITTGDE302 Provide arrival and departure assistance
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTGDE306 Research and share general information on Australian Indigenous cultures
SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE308 Prepare specialised interpretive content on marine environments
SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments
SITTTOP301 Load touring equipment
SITTTOP302 Provide outdoor catering
TLIB2003A Carry out vehicle servicing and maintenance
TLIC1051A Operate a commercial vehicle
TLIC2025A Operate a four wheel drive vehicle
TLIC3042A Operate coach/bus
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTVAF201 Load and unload a ride
SITTVAF301 Operate a ride location
SITTVAF302 Operate a games location
SITHACS101 Clean premises and equipment
SITHACS303 Provide accommodation reception services
SITXCCS101 Provide information and assistance
SITXCCS201 Provide visitor information
SITXCCS301 Provide lost and found services
BSBCMM201A Communicate in the workplace
BSBITU301A Create and use databases
BSBITU302B Create electronic presentations
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
SITXCRI401 Respond to a customer in crisis
BSBEBU401A Review and maintain a website
BSBITU305A Conduct online transactions
BSBSUS201A Participate in environmentally sustainable work practices
SITXEVT302 Process and monitor event registrations
SITXEVT303 Coordinate on-site event registrations
SITXEVT304 Provide event staging support
BSBFIA301A Maintain financial records
BSBFIA303A Process accounts payable and receivable
SITXFIN201 Process financial transactions
HLTAID003 Provide first aid
HLTAID005 Provide first aid in remote situations
SITHFAB201 Provide responsible service of alcohol
SITHFAB203 Prepare and serve non-alcoholic beverages ^
SITHFAB204 Prepare and serve espresso coffee ^
SITHFAB206 Serve food and beverage ^
SITHFAB302 Conduct a product tasting for alcoholic beverages *
SITHFAB307 Provide table service of food and beverage ^*
SITHFAB309 Provide advice on food
^ Prerequisite is SITXFSA101 Use hygienic practices for food safety
* Prerequisite is SITHFAB201 Provide responsible service of alcohol
SITXFSA101 Use hygienic practices for food safety
SITXHRM301 Coach others in job skills
SITXINV201 Receive and store stock
SITXINV301 Purchase goods
SITXINV401 Control stock
SITXLAN31__ Conduct oral communication in a language other than English
SITXLAN33__ Read and write information in a language other than English
SIRXMER201 Merchandise products
BSBCRT101A Apply critical thinking techniques
BSBINN201A Contribute to workplace innovation
BSBINN301A Promote innovation in a team environment
CPPSEC2012A Monitor and control individual and crowd behaviour
SIRXRSK201 Minimise loss
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
SITXWHS301 Identify hazards, assess and control safety risks
Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:
BSBSUS201A Participate in environmentally sustainable work practices
HLTAID003 Provide first aid
SIRXSLS201 Sell products and services
SITHFAB203 Prepare and serve non-alcoholic beverages
SITHFAB206 Serve food and beverage
SITTVAF201 Load and unload a ride
SITTVAF301 Operate a ride location
SITXCOM202 Provide a briefing or scripted commentary
SITXFIN201 Process financial transactions
SITXLAN21__ Conduct basic oral communication in a language other than English
SITXWHS301 Identify hazards, assess and control safety risks
SIRXSLS201 Sell products and services
SIRXSLS002A Advise on products and services
SITHFAB201 Provide responsible service of alcohol
SITHFAB302 Conduct a product tasting for alcoholic beverages
SITHFAB307 Provide table service of food and beverage
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITXCCS201 Provide visitor information
SITXFIN201 Process financial transactions
SITXLAN31__ Conduct oral communication in a language other than English
BSBITU306A Design and produce business documents
BSBSUS201A Participate in environmentally sustainable work practices
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
BSBITU301A Create and use databases
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL305 Process reservations
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCRI401 Respond to a customer in crisis
BSBITU301A Create and use databases
BSBITU306A Design and produce business documents
BSBSUS201A Participate in environmentally sustainable work practices
SIRXSLS201 Sell products and services
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information