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Certificate IV in Retail Management

SIR40212
Average Price: $2300
Average Duration: 1 Year

This qualification provides the skills and knowledge for an individual to be competent in frontline management skills of those working in a retail or business-to-business environment. It applies to those who are managing a small retail outlet, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise.

Job roles

Individuals with this qualification are able to perform roles, such as:

  • manage a small to medium sized retail store group or franchise outlet
  • manage an independent retail store
  • manage a business-to-business outlet
  • departmental or section management in a retail or business-to-business enterprise
  • functional management roles, such as merchandise management
  • manage an inside or outside sales team in a business-to-business company.
  • Possible job titles

  • department manager
  • merchandise manager
  • customer service manager
  • shift manager
  • small business retail owner
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Retail Management

    91.0%

    Satisfied with the training
    67.2%

    Received job-related
    benefits from training
    Retail Supervisor (ANZSCO code 621511)
    Expected job openings
    Expected job openings are: high Low Below average Average Above average High
    High
    36,200 persons were employed as Retail Supervisors in 2015. Job openings over the next 5 years are expected to be greater than 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: low Low Below average Average Above average High
    Low
    Average weekly full time earnings before tax for Retail Supervisors in 2014 are: $923. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Retail Supervisors visit Job Outlook

    To undertake this qualification, individuals will have previous retail supervisory experience in roles such as:

  • customer service
  • supervising work teams and employee relations
  • sales performance
  • store safety and security.
  • Examples of evidence of retail management experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail management experience.
  • This course may be subsidised in the following state and territories

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC

    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    10 units must be completed:

  • 3 core units
  • 7 elective units:
  • a minimum of 4 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 3, 4 or 5.
  • The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

    Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

    Core units

    SIRXMER405

    Manage store presentation and pricing

    SIRXMGT003A

    Lead and manage people

    SIRXWHS403

    Provide a safe work environment

    Elective units

    Client and Customer Service

    BSBCUS401B

    Coordinate implementation of customer service strategies

    SIRXCCS406

    Provide customer service for high value and complex sales

    SIRXCCS407

    Develop business-to-business relationships

    SIRXCCS408

    Build retail relationships and sustain customer loyalty

    Cleaning and Maintenance

    SIRXCLM402

    Manage store facilities

    Communication

    BSBRES401A

    Analyse and present research information

    Computer Operations and ICT Management

    SIRXICT404

    Adopt mobile commerce applications to improve sales and service

    E-business

    SIRXEBS001A

    Acquire and retain online customers

    SIRXEBS002A

    Manage retail brands online

    SIRXEBS003A

    Manage and promote business to business e-commerce solutions

    SIRXEBS004A

    Select an e-business model

    Finance

    BSBFIA402A

    Report on financial activity

    BSBSMB402A

    Plan small business finances

    BSBSMB406A

    Manage small business finances

    SIRXFIN004A

    Manage financial resources

    Food Safety

    SIRRFSA302

    Monitor food safety program

    Governance and Legal Compliance

    BSBSMB401A

    Establish legal and risk management requirements of small business

    SIRXGLC401

    Monitor compliance with the legislative requirements for establishing a retail business

    Human Resource Management

    SIRXHRM001A

    Administer human resources policy

    SIRXHRM002A

    Recruit and select personnel

    Inventory

    BSBPUR401B

    Plan purchasing

    BSBPUR402B

    Negotiate contracts

    BSBPUR403B

    Conduct international purchasing

    SIRXINV003A

    Plan inventory levels

    SIRXINV005A

    Control inventory

    SIRXINV404

    Manage retail merchandise

    SIRXINV407

    Manage suppliers

    Marketing and Public Relations

    BSBMKG507A

    Interpret market trends and development

    BSBREL402A

    Build client relationships and business networks

    SIRXMPR001A

    Profile a retail market

    SIRXMPR004A

    Market products

    SIRXMPR005A

    Seize a business opportunity

    Merchandising

    SIRRMER405

    Produce visual merchandising signs

    SIRRMER406

    Design, construct and maintain props

    SIRRMER407

    Design merchandisers

    SIRXMER303

    Coordinate merchandise presentation

    SIRXMER304

    Present products

    SIRXMER406

    Monitor in-store visual merchandising displays

    SIRXMER407

    Plan and build visual presentations for a range of merchandise categories

    Product Management

    SIRXPRO002A

    Implement product recalls

    SIRXPRO401

    Maximise sales of branded products and services

    Quality and Innovation

    SIRXQUA002A

    Lead a team to foster innovation

    SIRXQUA003A

    Create an innovative work environment

    SIRXQUA004A

    Set up systems that support innovation

    SIRXQUA005A

    Maintain operational quality and productivity

    Risk Management and Security

    SIRXRSK404

    Control store security

    Sales

    SIRXSLS007A

    Train sales representatives team members

    SIRXSLS405

    Coordinate a retail operation during economic downturns

    SIRXSLS406

    Manage sales and service delivery

    SIRXSLS410

    Lead a sales representatives team

    Training and Education

    TAEASS301B

    Contribute to assessment

    TAEASS401B

    Plan assessment activities and processes

    TAEDEL401A

    Plan, organise and deliver group-based learning

    TAEDEL402A

    Plan, organise and facilitate learning in the workplace

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    Find a course unit



    The following occupations relate to this qualification.

    Frontline Sales Manager
    Sales Team Manager
    The following industry sectors relate to this qualification.

    Business Administration
    Business Services
    Retail Management
    Retail Services
    Services Industry



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    Course summary
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course
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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
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    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    Subject to the passage of legislation, VET Student Loans will commence on 1 January 2017, replacing the current VET FEE‑HELP scheme, which will cease on 31 December 2016.

    For further information please visit the VET Student Loans website.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.


    Contact information
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    Address
    Training organisation website Campus website
    Student outcomes for Certificate IV in Retail Management

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Retail Management

    Data not available for this course
    Sales Workers
    20.6 %

    Sales Assistants and Salespersons

    Of those employed after training, were in the same occupation as their course.
    Managers
    47.5%
    Managers
    Sales Workers
    27.1%
    Sales Workers
    Clerical and Administrative Workers
    11.9*%
    Clerical and Administrative Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $53,000

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) 91.0 89.6 90.7
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    88.5
    51.3
    33.3
     
    81.7
    56.6
    24.6
     
    81.4
    50.3
    30.3
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    -
    7.7*
    9.0*
     
    6.6
    11.2
    9.5
     
    8.2
    14.3
    10.1
    Satisfied with the training (%) 91.0 86.5 87
    Received job-related benefits from training (%) 67.2 65 68.9
    Received personal benefits from training (%) 98.6 93.6 93.9
    Achieved main reason for undertaking training (%) 82.9 79.5 83
    Recommend the training to other (%) 93.4 89.5 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Average salary (Full-time) ($) - 53 000 52 100
    Top Occupations (%):
    Managers
    Sales Workers
    Clerical and Administrative Workers
     
    47.5
    27.1
    11.9*
     
    37.6
    15.3
    12.3
     
    22
    18.5
    17.6
    Top Industries (%):
    Retail Trade
    Accommodation and Food Services
     
    70.0
    10.0*
     
    12.3
    10
     
    20.6
    13.4

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 92 91.9
    Average salary (Employed full-time) ($) - 56 500 54 000
    Enrolled in further study (%) - 25.8 29.9
    Satisfied with the training (%) - 86.7 87.2
    Achieved main reason for undertaking training (%) - 84 86.3

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 45.1 42.3
    Average salary (Employed full-time) ($) - 47 900 46 300
    Enrolled in further study ($) 20.5 32.7 42.5
    Satisfied with the training (%) - 85.2 86.6
    Achieved main reason for undertaking training (%) - 64 71.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Retail Trade
    70.0
    Retail Trade
    Accommodation and Food Services
    10.0*
    Accommodation and Food Services