This qualification provides the skills and knowledge for an individual to be competent in retail operations.
Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores
and retail fast food outlets.
Job roles
Individuals with this qualification are able to perform roles, such as:
Possible job titles
These are the outcomes of graduates surveyed six months after completing their training for Certificate III in Retail Operations
To undertake this qualification, individuals will have previous retail experience in roles, such as:
Examples of evidence of retail experience may include:
14 units must be completed:
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.
|
Core units |
|
|
SIRXCOM101 |
Communicate in the workplace to support team and customer outcomes |
|
SIRXIND101 |
Work effectively in a customer service environment |
|
SIRXSLS201 |
Sell products and services |
|
SIRXSLS303 |
Build relationships with customers |
|
SIRXWHS101 |
Apply safe work practices |
|
SIRXWHS302 |
Maintain store safety |
|
Elective units |
|
|
Administration |
|
|
SIRXADM002A |
Coordinate retail office |
|
Cleaning and Maintenance |
|
|
SIRXCLM101 |
Organise and maintain work areas |
|
Client and Customer Service |
|
|
SIRXCCS201 |
Apply point-of-sale handling procedures |
|
SIRXCCS202 |
Interact with customers |
|
SIRXCCS203 |
Promote loyalty programs |
|
SIRXCCS304 |
Coordinate interaction with customers |
|
Communication |
|
|
SIRXCOM202 |
Communicate with customers using technologies |
|
Computer Operations and ICT Management |
|
|
SIRXICT001A |
Operate retail technology |
|
SIRXICT303 |
Operate retail information technology systems |
|
Finance |
|
|
SIRXFIN003A |
Produce financial reports |
|
SIRXFIN201 |
Balance and secure point-of-sale terminal |
|
Food Safety |
|
|
SIRRFSA302 |
Monitor food safety program |
|
Inventory |
|
|
SIRXINV001A |
Perform stock control procedures |
|
SIRXINV002A |
Maintain and order stock |
|
Management and Leadership |
|
|
SIRXMGT001A |
Coordinate work teams |
|
SIRXMGT002A |
Maintain employee relations |
|
Marketing and Public Relations |
|
|
SIRXMPR001A |
Profile a retail market |
|
Merchandising |
|
|
SIRXMER202 |
Plan, create and maintain displays |
|
SIRXMER303 |
Coordinate merchandise presentation |
|
SIRXMER304 |
Present products |
|
Product Knowledge |
|
|
SIRRRPK006A |
Recommend liquor products |
|
SIRRRPK007A |
Recommend and fit clothing or footwear products and services |
|
SIRRRPK008A |
Recommend jewellery products and services |
|
SIRRRPK009A |
Recommend toddler and baby products |
|
SIRRRPK010A |
Recommend home and home improvement products and services |
|
SIRRRPK011A |
Recommend books or newsagency services |
|
SIRRRPK012A |
Recommend business and leisure products and services |
|
SIRRRPK013A |
Hire and sell video and DVD products and services |
|
SIRRRPK214 |
Recommend specialised products and services |
|
SIRXRPK001A |
Recommend health and nutritional products and services |
|
SIRXRPK002A |
Recommend hair, beauty and cosmetic products and services |
|
Quality and Innovation |
|
|
SIRXQUA001A |
Develop innovative ideas at work |
|
Retail Food |
|
|
SITHFAB009A |
Provide responsible service of alcohol |
|
Retail Post |
|
|
SIRRPOS004A |
Handle customer interviews and applications |
|
Risk Management and Security |
|
|
SIRXRSK201 |
Minimise loss |
|
Sales |
|
|
SIRWSLS301 |
Build sales relationships |
|
SIRWSLS302 |
Process product and service data |
|
SIRWSLS303 |
Analyse and achieve sales targets |
|
SIRWSLS304 |
Build sales of branded products |
|
SIRXSLS002A |
Advise on products and services |
|
SIRXSLS304 |
Coordinate sales performance |
| Course summary | |
|---|---|
|
This organisation only provides assessment services for this course
For more information about this provider’s delivery of , please contact the training provider directly.
Provider code:
Course length:
Study mode:
Course available as an Australian Apprenticeship
or Traineeship
Course and additional fees information
|
|
| Course fees | |
|
|
|
| Duration | |
|
|
|
| Online delivery | |
|
Online (training available online or via
email submission)
|
|
|
This provider has not supplied specific information about their delivery of Please contact them below for further details |
|
| Training provider summary | |
|---|---|
|
This training organisation provides:
Delivery and assessment services.
Assessment only services.
Courses of study through Australian
Apprenticeships and Traineeships.
Recognition for prior learning.
Financial assistance via VET Student Loans.
Training provider type
Registration status
|
|
| Training options | |
|
This training provider offers courses in the following delivery modes:
The following facilities are required at the training site:
Offsite training is avaliable in the following locations:
Within a radius of Km from
Limited to the following cities:
Limited to the following postcodes:
Online (training available online or via
email submission)
Distance (training available via correspondence)
Attendance required (training includes some
fixed-time online lectures or fixed time class components)
Fixed submission dates (assessment pieces
have set submission dates)
Self-paced (training has no set class times
of set submission dates)
|
|
| Facilities | |
|
|
|
| Services | |
|
|
|
This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.
For more information, visit the Department of Education and Training or StudyAssist.
These are the outcomes of graduates surveyed six months after completing their training for Certificate III in Retail Operations
Sales Assistants and Salespersons
Of those employed after training, were in the same occupation as their course.
| Destination after training |
This course |
Similar courses |
All Certificate III courses |
|---|---|---|---|
| Employed or in further study after training (%) | 90.9 | 83.3 | 85.2 |
|
Employment outcomes:
Employed (%)
Full-time (%)
Part-time (%)
|
87.3
36
51
|
75
43.1
31.7
|
77.3
46.1
30.9
|
|
Further study outcomes:
Enrolled at University (%)
Enrolled at TAFE (%)
Enrolled at Other provider (%)
|
8
7.4
11.6
|
7.2
9
14.1
|
5
9.8
13.8
|
| Satisfied with the training (%) | 90.6 | 84.1 | 86.1 |
| Received job-related benefits from training (%) | 56.9 | 59 | 70.9 |
| Received personal benefits from training (%) | 88.2 | 88.4 | 90.2 |
| Achieved main reason for undertaking training (%) | 84.6 | 79.1 | 83.6 |
| Recommend the training to other (%) | 93.6 | 88.6 | 90.5 |
| Employment status |
This course |
Similar courses |
All Certificate III courses |
|---|---|---|---|
| Median salary (Full-time) ($) | 41,700 | 44 500 | 42 900 |
|
Top Occupations (%):
Sales Workers
Labourers
Managers
|
50.8
15
13.4
|
36.3
21.1
12.8
|
27.4
26
13.1
|
|
Top Industries (%):
Accommodation and Food Services
Retail Trade
Manufacturing
|
42.1
41.1
3.6*
|
18.2
12.4
12.1
|
21
17.1
8.9
|
| Employment status |
This course |
Similar courses |
All Certificate III courses |
|---|---|---|---|
| Employed after training (%) | - | 91 | 89.8 |
| Median salary (Employed full-time) ($) | - | 43 400 | 46 100 |
| Enrolled in further study (%) | - | 29.2 | 27 |
| Satisfied with the training (%) | - | 84.3 | 85.8 |
| Achieved main reason for undertaking training (%) | - | 83.9 | 86.8 |
| Employment status |
This course |
Similar courses |
All Certificate III courses |
|---|---|---|---|
| Employed after training (%) | 52.2 | 40.8 | 50.3 |
| Median salary (Employed full-time) ($) | - | 46 900 | 40 000 |
| Enrolled in further study (%) | 27.2 | 32.5 | 31.7 |
| Satisfied with the training (%) | - | 83.6 | 86.1 |
| Achieved main reason for undertaking training (%) | - | 68.8 | 76.9 |
Please Note:
All statistics are supplied by the National Centre for Vocational Education Research.
* The estimate has a relative standard error greater than 25% and therefore should
be used with caution.
** NCVER does not report on estimates based on less than 5 respondents because the
estimates are unreliable.
For more information, please refer to the Statistics
Explained page.
