Skip to content
menu

Certificate III in Retail Operations

SIR30212
Average Course Fee: $2342
Average Duration: 1 Year

This qualification provides the skills and knowledge for an individual to be competent in retail operations.

Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores

and retail fast food outlets.

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.
  • Possible job titles

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate III in Retail Operations

    90.6%

    Satisfied with the training
    56.9%

    Received job-related
    benefits from training
    Retail Supervisor ( ANZSCO code 621511)
    Expected job openings
    Expected job openings are: high Low Below average Average Above average High
    High
    36,200 persons were employed as Retail Supervisors in 2015. Job openings over the next 5 years are expected to be greater than 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: low Low Below average Average Above average High
    Low
    Average weekly full time earnings before tax for Retail Supervisors in 2014 are: $923. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Retail Supervisors visit Job Outlook

    To undertake this qualification, individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft.
  • Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience.
  • This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    14 units must be completed:

  • 6 core units
  • 8 elective units:
  • a minimum of 5 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.
  • The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

    Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

    Core units

    SIRXCOM101

    Communicate in the workplace to support team and customer outcomes

    SIRXIND101

    Work effectively in a customer service environment

    SIRXSLS201

    Sell products and services

    SIRXSLS303

    Build relationships with customers

    SIRXWHS101

    Apply safe work practices

    SIRXWHS302

    Maintain store safety

    Elective units

    Administration

    SIRXADM002A

    Coordinate retail office

    Cleaning and Maintenance

    SIRXCLM101

    Organise and maintain work areas

    Client and Customer Service

    SIRXCCS201

    Apply point-of-sale handling procedures

    SIRXCCS202

    Interact with customers

    SIRXCCS203

    Promote loyalty programs

    SIRXCCS304

    Coordinate interaction with customers

    Communication

    SIRXCOM202

    Communicate with customers using technologies

    Computer Operations and ICT Management

    SIRXICT001A

    Operate retail technology

    SIRXICT303

    Operate retail information technology systems

    Finance

    SIRXFIN003A

    Produce financial reports

    SIRXFIN201

    Balance and secure point-of-sale terminal

    Food Safety

    SIRRFSA302

    Monitor food safety program

    Inventory

    SIRXINV001A

    Perform stock control procedures

    SIRXINV002A

    Maintain and order stock

    Management and Leadership

    SIRXMGT001A

    Coordinate work teams

    SIRXMGT002A

    Maintain employee relations

    Marketing and Public Relations

    SIRXMPR001A

    Profile a retail market

    Merchandising

    SIRXMER202

    Plan, create and maintain displays

    SIRXMER303

    Coordinate merchandise presentation

    SIRXMER304

    Present products

    Product Knowledge

    SIRRRPK006A

    Recommend liquor products

    SIRRRPK007A

    Recommend and fit clothing or footwear products and services

    SIRRRPK008A

    Recommend jewellery products and services

    SIRRRPK009A

    Recommend toddler and baby products

    SIRRRPK010A

    Recommend home and home improvement products and services

    SIRRRPK011A

    Recommend books or newsagency services

    SIRRRPK012A

    Recommend business and leisure products and services

    SIRRRPK013A

    Hire and sell video and DVD products and services

    SIRRRPK214

    Recommend specialised products and services

    SIRXRPK001A

    Recommend health and nutritional products and services

    SIRXRPK002A

    Recommend hair, beauty and cosmetic products and services

    Quality and Innovation

    SIRXQUA001A

    Develop innovative ideas at work

    Retail Food

    SITHFAB009A

    Provide responsible service of alcohol

    Retail Post

    SIRRPOS004A

    Handle customer interviews and applications

    Risk Management and Security

    SIRXRSK201

    Minimise loss

    Sales

    SIRWSLS301

    Build sales relationships

    SIRWSLS302

    Process product and service data

    SIRWSLS303

    Analyse and achieve sales targets

    SIRWSLS304

    Build sales of branded products

    SIRXSLS002A

    Advise on products and services

    SIRXSLS304

    Coordinate sales performance

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Customer Service Representative
    Retail Supervisor (Sport and Recreation)
    The following industry sectors relate to this qualification.

    Business Services
    Customer Service
    Retail Services
    Services Industry



    Image See location of provider
    Image Compare two providers
    Performing Search

    Course fee: not provided $
    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Course and additional fees information
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    ENQUIRE NOW

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course
    *Information is provided by the RTO, no warranty is given by the Commonwealth as to the accuracy or reliability of the information.

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Certificate III in Retail Operations

    These are the outcomes of graduates surveyed six months after completing their training for Certificate III in Retail Operations

    52.2%

    Of people who were not employed before starting their course were employed after completing it.
    Sales Workers
    43.2 %

    Sales Assistants and Salespersons

    Of those employed after training, were in the same occupation as their course.
    Sales Workers
    50.8%
    Sales Workers
    Labourers
    15%
    Labourers
    Managers
    13.4%
    Managers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $41,700

    $44,500

    $42,900


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed or in further study after training (%) 90.9 83.3 85.2
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    87.3
    36
    51
     
    75
    43.1
    31.7
     
    77.3
    46.1
    30.9
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    8
    7.4
    11.6
     
    7.2
    9
    14.1
     
    5
    9.8
    13.8
    Satisfied with the training (%) 90.6 84.1 86.1
    Received job-related benefits from training (%) 56.9 59 70.9
    Received personal benefits from training (%) 88.2 88.4 90.2
    Achieved main reason for undertaking training (%) 84.6 79.1 83.6
    Recommend the training to other (%) 93.6 88.6 90.5

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Median salary (Full-time) ($) 41,700 44 500 42 900
    Top Occupations (%):
    Sales Workers
    Labourers
    Managers
     
    50.8
    15
    13.4
     
    36.3
    21.1
    12.8
     
    27.4
    26
    13.1
    Top Industries (%):
    Accommodation and Food Services
    Retail Trade
    Manufacturing
     
    42.1
    41.1
    3.6*
     
    18.2
    12.4
    12.1
     
    21
    17.1
    8.9

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed after training (%) - 91 89.8
    Median salary (Employed full-time) ($) - 43 400 46 100
    Enrolled in further study (%) - 29.2 27
    Satisfied with the training (%) - 84.3 85.8
    Achieved main reason for undertaking training (%) - 83.9 86.8

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed after training (%) 52.2 40.8 50.3
    Median salary (Employed full-time) ($) - 46 900 40 000
    Enrolled in further study (%) 27.2 32.5 31.7
    Satisfied with the training (%) - 83.6 86.1
    Achieved main reason for undertaking training (%) - 68.8 76.9

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

    Return to top

    Accommodation and Food Services
    42.1
    Accommodation and Food Services
    Retail Trade
    41.1
    Retail Trade
    Manufacturing
    3.6*
    Manufacturing