Certificate II in Retail Services

SIR20216
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Course Overview

JobTrainer eligible course

This course is a JobTrainer eligible course. Learn more about JobTrainer. 
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Average Course Fee: $2000

$2000 is the average course fee entered on My Skills by 15 training provider(s).

Not all training providers enter this information on My Skills. Contact each training provider directly for further information.
Average Course Duration: 1 Year

1 Year is the average course duration entered on My Skills by 21 training provider(s).

A guide to durations can be found at Australian Qualifications Framework. Not all training providers enter this information on My Skills. Contact each training provider directly for further information. 
Australian Apprenticeships
This course is available as an Australian Apprenticeship. The fee and duration of an Australian Apprenticeship may differ in each state or territory – view more details.
Description

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

This qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates of this course who were satisfied with the training.

Improved Work Status

Percentage of graduates of this course who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay.

Salary

The middle of the range of salaries earned by graduates of this course starting their first ever full-time job after graduating.

Jobs

Graduates of this course are most often employed as:

Sales Workers

50.6%

Sales Workers
Labourers

24.5%

Labourers
Community and Personal Service Workers

9.4%

Community and Personal Service Workers

Industries

Graduates of this course are most often employed in:

Accommodation and Food Services

57.7%

Accommodation and Food Services
Retail Trade

21.5%

Retail Trade
Health Care and Social Assistance

4.0%

Health Care and Social Assistance

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

 

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JobTrainer

If you are leaving school or looking for work, you may be able to study a free or low-fee course through JobTrainer.

For information on courses and occupations that may be available in your region, please select your state or territory.

Subsidised Training

The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible.
Select a state or territory for more information.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2019-20 income year is $45,881.

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Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


Retail Services Career Pathway

Certificate II in Retail Services is in the Management and Commerce Field of Education. For more information about this kind of career, you can explore Retail Services.


Stream

Retail Operations
Retail Fast Food

Certificate II

Certificate III

Certificate IV

Diploma

Advanced Diploma

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



Australian Apprenticeships


Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

This qualification is available as an Australian Apprenticeship in the states and territories highlighted in blue on the map. For more information go to the Australian Apprenticeships Pathways website.

 


Australian Apprenticeships Pathways

Map of Australia ACTNSWNTQLDSATASVICWA

Training Providers

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USI

All students undertaking nationally recognised training must have a USI in order to receive a qualification.

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Labour Market

Job Outlook can help you make decisions about study and training, your first job.

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First released in: SIR Retail Services Training Package

Supersedes: SIR20212 Certificate II in Retail Services

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