Certificate III in Public Safety (Emergency Communications Centre Operations)

A total of 11 units of competency comprising:

3 core units listed below; plus

8 elective units selected from the general or specialist elective unit lists below using a minimum of 6 elective units:

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified by the symbol ∟.

General Elective Stream

Call Taking Specialist Stream

Dispatch Specialist Stream

Additional qualification advice

Where a defined specialist stream is completed, the resultant testamur should be titled;

Qualification

Generalist stream

Specialist stream

Specialist Stream

Certificate III

Certificate III in Public Safety (Emergency Communications Centre Operations)

Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking

Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)

Core units

3

3

3

Elective units

8

8

8

Group A - Work health and safety

Select 1

Select 1

Select 1

Group B - Teamwork

Select 1

Select 1

Select 1

Group C - Emergency communication centre

Select 1

Select 1

Select 1

Group D - Call Taking specialist

Select at least 3 from Groups D, E, F and/or G

Select 1

N/A

Group E - Call Taking general

Select at least 2

N/A

Group F - Dispatch specialist

N/A

Select 2

Group G - Dispatch general

N/A

Select at least 1

Group H - General units or imported units

Select no more than 2

Total units for packaging

11

11

11

Core units

PUACOM001

Communicate in the workplace

PUAECO001

Operate telephony systems

PUAECO002

Process emergency incident calls and enquiries

Group A: Work health and safety

BSBWHS307

Apply knowledge of WHS laws in the workplace

BSBWHS308

Participate in WHS hazard identification, risk assessment and risk control processes

BSBWHS309

Contribute effectively to WHS communication and consultation processes

BSBWHS311

Assist with maintaining workplace safety

PUAWHS001

Follow defined work, health and safety policies and procedures

Group B: Teamwork

PUASES012

Work as a team member in an emergency operations centre

PUATEA001

Work in a team

Group C: Emergency communications centre

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group D: Call taking specialist

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group E: Call taking general

BSBOPS202

Engage with customers

BSBTEC201

Use business software applications

BSBTWK201

Work effectively with others

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group F: Dispatch specialist

PUAECO003

Operate and control radio networks

PUAECO005

Dispatch resources from within an emergency communications centre

Group G: Dispatch general

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group H: General elective units

BSBPEF201

Support personal wellbeing in the workplace

HLTAID010

Provide basic emergency life support

HLTAID011

Provide First Aid

HLTWHS006

Manage personal stressors in the work environment

PUAECO007

Respond to and maintain monitored automatic notification system

PUAECO008

Receive and action notification of uncontrolled hazardous materials situations

PUAFIR323

Take local weather observations

PUAOPE013

Operate communications systems and equipment