Certificate III in Public Safety (Emergency Communications Centre Operations) - PUA30819

Course Overview

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Description

The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.

The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.

The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

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Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates in the Engineering and Related Technologies field who were satisfied with the training (Certificate III).

Improved Work Status

Percentage of graduates in the Engineering and Related Technologies field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

Salary

The middle of the range of salaries earned by graduates in the Engineering and Related Technologies field starting their first ever full-time job after graduating (Certificate III).

Jobs

Graduates of the Engineering and Related Technologies field (Certificate III) are most often employed as:

56.4%

Technicians and Trades Workers

14.5%

Machinery Operators and Drivers

13.5%

Labourers

Industries

Graduates of the Engineering and Related Technologies field (Certificate III) are most often employed in:

23.4%

Construction

18.7%

Other Services

12.7%

Manufacturing

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

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Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

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Australian Apprenticeships

Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

Unfortunately, this qualification is not currently available as an Australian Apprenticeship.

Australian Apprenticeships Pathways

Units & Packaging

A total of 11 units of competency comprising

3 core units listed below; plus

8 elective units selected from the general or specialist elective unit lists below using a minimum of 6 elective units

1 elective unit from Group A Work, Health and Safety elective units listed

1 elective unit from Group B Teamwork elective units listed

1 elective unit from Group C Emergency communication centre specialist elective units listed

The additional units are to be selected from the general or specialist elective unit lists below.

Imported elective units must contribute to the vocational outcomes of the qualification. Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with.

Elective units selected from outside the qualification must not duplicate content already covered by units in this qualification.

Prerequisites attached to any of the units must be obtained and are additional to the number of units required for this qualification.

Where a prerequisite is attached to a unit it is identified by the symbol ∟.

General Elective Stream

At least 3 elective units from Groups D, E, F and/or G elective units listed below; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Call Taking Specialist Stream

1 elective unit from the Group D Call Taking specialist elective units listed; and

At least 2 elective units from the Group E Call Taking general elective units listed; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Dispatch Specialist Stream

2 elective units from Group F Dispatch specialist elective units listed; and

At least 1 elective unit from Group G Dispatch general elective units listed; and

No more than 2 elective units from Group H general units listed below or 2 imported units.

Qualification	Generalist stream	Specialist stream	Specialist stream
Certificate III	Certificate III in Public Safety (Emergency Communications Centre Operations)	Certificate III in Public Safety (Emergency Communications Centre Operations -Call Taking)	Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)
Core units	3	3	3
Elective units	8	8	8
Group A – Work Health and Safety	Select 1	Select 1	Select 1
Group B – Teamwork	Select 1	Select 1	Select 1
Group C – Emergency communication centre	Select 1	Select 1	Select 1
Group D – Call Taking specialist	Select at least 3 from Groups D, E, F and/or G	Select 1	N/A
Group E – Call Takinggeneral		Select at least 2	N/A
Group F – Dispatch specialist		N/A	Select 2
Group G – Dispatch general		N/A	Select at least 1
Group H – General units or imported units	Select no more than 2
Total units for packaging	11	11	11

Additional qualification advice

Where a defined specialist stream is completed, the resultant testamur should be titled;

Certificate III in Public Safety (Emergency Communications Centre Operations - Call Taking)

Certificate III in Public Safety (Emergency Communications Centre Operations - Dispatch)

Core units

PUACOM001

Communicate in the workplace

PUAECO001

Operate telephony systems

PUAECO002

Process emergency incident calls and enquiries

Group A: Work, Health and Safety

BSBWHS301

Maintain workplace safety

BSBWHS307

Apply knowledge of WHS legislation in the workplace

BSBWHS308

Participate in WHS hazard identification, risk assessment and risk control

BSBWHS309

Participate effectively in WHS communication and consultation processes

PUAWHS001

Follow defined work, health and safety policies and procedures

Group B: Team work

PUASES012

Work as a team member in an emergency operations centre

PUATEA001

Work in a team

Group C: Emergency communications centre

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group D: Call taking specialist

PUAECO004

Operate computer aided dispatch system

PUAECO006

Read and interpret maps

Group E: Call taking general

BSBCUE203

Conduct customer engagement

BSBCUE301

Use multiple information systems

BSBCUE307

Work effectively in customer engagement

BSBWOR203

Work effectively with others

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group F: Dispatch specialist

PUAECO003

Operate and control radio networks

PUAECO005

Dispatch resources from within an emergency communications centre

Group G: Dispatch general

PUATEA002

Work autonomously

PUATEA004

Work effectively in a public safety organisation

Group H: General

BSBPEF201

Support personal wellbeing in the workplace

HLTAID010

Provide basic emergency life support

HLTAID011

Provide First Aid

HLTWHS006

Manage personal stressors in the work environment

PUAECO007

Respond to and maintain monitored automatic notification system

PUAECO008

Receive and action notification of uncontrolled hazardous materials situations

PUAEME001

Provide emergency care

PUAFIR323

Take local weather observations

PUAOPE013

Operate communications systems and equipment

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USI

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Labour Market

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