Certificate III in Public Safety (Emergency Communications Centre Operations)

PUA30819
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Course Overview

Average Course Fee: Not available

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Average Course Duration: Not available

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Please contact individual training providers directly to compare course durations. A guide to durations can be found at Australian Qualifications Framework.
Australian Apprenticeships
This course is available as an Australian Apprenticeship. The fee and duration of an Australian Apprenticeship may differ in each state or territory – view more details.
Description

The PUA30819 Certificate III in Public Safety (Emergency Communications Centre Operations) provides individuals with general and specialist skills to operate effectively in a range of emergency communication centres roles.

The role of an operator in an emergency communications centre is to receive incident information, enter details into the computer aided dispatch system, and alert the most appropriate resources to respond to the incident. This may include the dissemination of information to members of the public and emergency services agencies.

The qualification includes the units of competency required by emergency communication centre operators to perform a range of activities such as communicating with callers and providing support to emergency service personnel at incidents.

Individuals working at this level will apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known and stable contexts within established parameters. Emergency communication centre operations typically involve work as a team member, under limited supervision, in emergency communication centre operations.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

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Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates in the Engineering and Related Technologies field who were satisfied with the training (Certificate III).

Improved Work Status

Percentage of graduates in the Engineering and Related Technologies field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

Salary

The middle of the range of salaries earned by graduates in the Engineering and Related Technologies field starting their first ever full-time job after graduating (Certificate III).

Jobs

Graduates of the Engineering and Related Technologies field (Certificate III) are most often employed as:

Technicians and Trades Workers

48.6%

Technicians and Trades Workers
Machinery Operators and Drivers

18.9%

Machinery Operators and Drivers
Labourers

15.6%

Labourers

Industries

Graduates of the Engineering and Related Technologies field (Certificate III) are most often employed in:

Construction

22.3%

Construction
Other Services

16.3%

Other Services
Manufacturing

14.2%

Manufacturing

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

 

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JobTrainer

If you are leaving school or looking for work, you may be able to study a free or low-fee course through JobTrainer.

For information on courses and occupations that may be available in your region, please select your state or territory.

Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2019-20 income year is $45,881.

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Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


Public Safety Career Pathway

Certificate III in Public Safety (Emergency Communications Centre Operations) is in the Engineering and Related Technologies Field of Education. For more information about this kind of career, you can explore Public Safety.


Stream

Emergency Management

Certificate II

Certificate III

Certificate IV

Diploma

Advanced Diploma

Stream

Firefighting
State and Territory Emergency Services
Aquatic Search and Rescue

Certificate II

Certificate III

Certificate IV

Diploma

Advanced Diploma

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



Australian Apprenticeships


Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

This qualification is available as an Australian Apprenticeship in the states and territories highlighted in blue on the map. For more information go to the Australian Apprenticeships Pathways website.

 


Australian Apprenticeships Pathways

Map of Australia ACTNSWNTQLDSATASVICWA

Training Providers

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USI

All students undertaking nationally recognised training must have a USI in order to receive a qualification.

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Labour Market

Job Outlook can help you make decisions about study and training, your first job.

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First released in: PUA Public Safety

Supersedes: PUA33012 Certificate III in Public Safety (Emergency Communications Centre Operations)

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