Certificate III in Ambulance Communications (Call-taking) - HLT31020

Course Overview

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Average Course Duration: Not available

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Australian Apprenticeships

This course is available as an Australian Apprenticeship. The fee and duration of an Australian Apprenticeship may differ in each state or territory – view more details.

Description

This qualification reflects the role of ambulance communications call-takers who receive calls for service in emergency communication or coordination environments in a range of ambulance service organisations and under direct or indirect supervision.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

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Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates in the Health field who were satisfied with the training (Certificate III).

Improved Work Status

Percentage of graduates in the Health field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate III).

Salary

The middle of the range of salaries earned by graduates in the Health field starting their first ever full-time job after graduating (Certificate III).

Jobs

Graduates of the Health field (Certificate III) are most often employed as:

50.7%

Community and Personal Service Workers

13.8%

Sales Workers

10.5%

Technicians and Trades Workers

Industries

Graduates of the Health field (Certificate III) are most often employed in:

54.8%

Health Care and Social Assistance

11.7%

Accommodation and Food Services

11.7%

Retail Trade

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

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Subsidised Training

State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
Unfortunately, no subsidies are currently available for this course.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

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Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.

Health Career Pathway

Certificate III in Ambulance Communications (Call-taking) is in the Health Field of Education. For more information about this kind of career, you can explore Health.

Stream

Ambulance

Certificate II

First Aid Responder

Certificate III

Certificate IV

Diploma

Emergency Medical Technician

Advanced Diploma

Other courses in this pathway

Stream

Aboriginal and/or Torres Strait Islander Health Work

Allied Health

Dental

Enrolled Nursing

Hospital Ancillary Services

Pathology and Pharmacy

Health Administration

Therapeutic Health

Community Health

Certificate II

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Employment and Workplace Relations".

Australian Apprenticeships

Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

This qualification is available as an Australian Apprenticeship in the states and territories highlighted in blue on the map. For more information go to the Australian Apprenticeships Pathways website.

Australian Apprenticeships Pathways

Units & Packaging

10 units must be completed:

6 core units

4 elective units, consisting of:

at least 2 units from the electives listed below

up to 2 units from the electives listed below or from any other current endorsed Training Package or accredited course.

The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

BSBMED301	Interpret and apply medical terminology appropriately
CHCDIV001	Work with diverse people
HLTOUT002	Receive and respond to requests for ambulance service
HLTOUT010	Communicate in complex situations to support health care
HLTWHS001	Participate in workplace health and safety
HLTWHS006	Manage personal stressors in the work environment

Elective units

CHCCOM001	Provide first point of contact
CHCDIV002	Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG001	Work legally and ethically
CHCMHS001	Work with people with mental health issues
HLTAAP001	Recognise healthy body systems
HLTAID011	Provide first aid
HLTAID014	Provide advanced first aid
PUAECO004	Operate computer aided dispatch system

Training Providers

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USI

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Labour Market

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