plus
, of which:
at least 3 must be from the elective units listed below
up to 2 may be from the remaining listed elective units or any currently endorsed Certificate IV or above training package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment, not duplicate the outcome of another unit chosen for the qualification, and contribute to a valid industry-supported vocational outcome.
Core units
BSBOPS504 Manage business risk
FNSCRD511 Respond to personal insolvency situations
FNSCRD514 Identify and manage credit risk
FNSCRD515 Respond to corporate insolvency situations*
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSORG411 Conduct individual work within a compliance framework
FNSORG512 Develop, implement and monitor policy and procedures
Elective units
Business ethics and management
BSBSUS511 Develop workplace policies and procedures for sustainability
FNSINC513 Identify and apply complex ethical decision making to workplace situations
FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
FNSORG507 Manage client service and business information
FNSRSK611 Develop and implement risk mitigation plan
Debt collection
FNSCRD404 Utilise the legal process to recover outstanding debt
FNSCRD415 Manage overdue customer accounts
FNSCRD502 Manage factoring and invoice discounting arrangements
FNSMCA413 Identify and manage individuals experiencing hardship
Loan assessment
FNSBNK512 Assess complex loans
FNSCRD513 Promote client understanding of the role and effective use of consumer credit
FNSCUS504 Manage premium customer relationships
General
BSBAUD412 Work within compliance frameworks
BSBCMM511 Communicate with influence
BSBCNV614 Apply principles of trust accounting
BSBCRT511 Develop critical thinking in others
BSBLDR414 Lead team effectiveness
BSBLDR522 Manage people performance
BSBLDR601 Lead and manage organisational change
BSBLDR602 Provide leadership across the organisation
BSBOPS505 Manage organisational customer service
BSBOPS601 Develop and implement business plans
BSBPEF501 Manage personal and professional development
FNSCUS515 Determine client financial requirements and expectations
FNSORG614 Establish and manage outsourced services
*Note the following prerequisite unit requirements.
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FNSCRD515 Respond to corporate insolvency situations
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FNSCRD511 Respond to personal insolvency situations
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