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Diploma of General Insurance

FNS51115
Average Course Fee: $6600
Average Duration: 18 Months

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in general insurance industry environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others. Work may include claims management, investigation and portfolio management.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Diploma in the field of Management and Commerce'

86.0%

Satisfied with the training
56.0%

Received job-related
benefits from training
Insurance Agent ( ANZSCO code 611211)
Expected job openings
Expected job openings are: below average Low Below average Average Above average High
Below average
11,000 persons were employed as Insurance Agents in 2015. Job openings over the next 5 years are expected to be between 5,001 and 10,000.
Average weekly full time earnings
Average weekly full time earnings are: below average Low Below average Average Above average High
Below average
Average weekly full time earnings before tax for Insurance Agents in 2014 are: $1,073. Average earnings for all occupations are: $1,200
Source: Department of Employment. For full details on Insurance Agents visit Job Outlook
This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC
For more information on apprenticeship pathways, please visit this course on aapathways.com.au
This course may be subsidised in the following state and territories

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC

For more information about financial support and subsidies for training, please refer to the Financial assistance page

Total number of units = 12

2 core units plus

10 elective units

The elective units consist of:

  • up to 10 from the electives below
  • up to 2 may be from a Diploma in any currently endorsed training package or accredited course
  • up to 2 may be from an Advanced Diploma in any currently endorsed training package or accredited course.
  • The elective units chosen must be relevant to the work outcome and meet local industry needs.

    Core Units

    FNSINC401 Apply principles of professional practice to work in the financial services industry

    FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

    Elective Units

    Claims management

    FNSISV507 Implement claim recovery procedures

    FNSISV508 Review and advise on claims costs, policies and procedures

    FNSISV510 Manage non-routine and complex claims

    FNSISV511 Settle non-routine and complex claims

    FNSISV512 Work with legal teams to resolve complex claims

    FNSISV513 Provide decisions on legal liability and indemnity of a claim

    FNSISV514 Review and update claim reserves in portfolio

    FNSISV515 Evaluate and report on status of claims portfolio

    Underwriting management

    FNSISV501 Issue contracts of insurance covering non-routine and complex situations

    FNSISV502 Review operational performance of the portfolio

    FNSISV504 Negotiate treaty reinsurance

    FNSISV505 Determine risk rating for investment and insurance products

    ASIC Tier 1 Compliance

    FNSASICN503 Provide Tier 1 personal advice in general insurance

    FNSASICO503 Provide Tier 1 general advice in general insurance

    Client relationship management

    BSBCUS501 Manage quality customer service

    FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

    FNSCUS502 Monitor client requirements

    FNSCUS503 Review business performance

    FNSCUS504 Manage premium customer relationships

    FNSCUS505 Determine client requirements and expectations

    FNSCUS506 Record and implement client instructions

    Risk management

    BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control

    FNSRSK501 Undertake risk identification

    FNSRSK502 Assess risks

    FNSISV503 Undertake post-loss risk management

    Investigation

    FNSISV506 Investigate claims

    Sales and marketing

    BSBSLS501 Develop a sales plan

    FNSSAM501 Apply advanced selling techniques to selling of financial products and services

    FNSSAM502 Assess market needs

    FNSSAM503 Monitor market opportunities

    General

    BSBRES401 Analyse and present research information

    BSBSUS501 Develop workplace policy and procedures for sustainability

    FNSCUS402 Resolve disputes

    FNSIAD501 Provide appropriate services, advice and products to clients

    FNSINC501 Conduct product research to support recommendations

    FNSISV516 Allocate authorities and guidelines for distribution

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Insurance Advisor
    Loss Adjuster
    The following industry sectors relate to this qualification.

    Business Services
    Financial Services
    Insurance



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    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Provider description
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    ENQUIRE NOW

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for similar courses

    These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Diploma in the field of Management and Commerce'

    35.9%

    Of people who were not employed before starting their course were employed after completing it.
    24.8 %

    Of those employed after training, were in the same occupation as their course.
    Clerical and Administrative Workers
    26.2%
    Clerical and Administrative Workers
    Professionals
    24.4%
    Professionals
    Managers
    22.5%
    Managers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $52,200

    $44,300


    Destination
    after training
    This
    course
    Similar
    courses
    All Diploma courses
    Employed or in further study after training (%) - 89.9 88.1
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    -
    -
    -
     
    82.2
    61.2
    20.7
     
    78.4
    46.3
    31.9
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    -
    -
    -
     
    11.5
    6.2
    16.3
     
    15.2
    6.6
    13.2
    Satisfied with the training (%) - 86 84.3
    Received job-related benefits from training (%) - 56 63.7
    Received personal benefits from training (%) - 93 94.8
    Achieved main reason for undertaking training (%) - 80.7 82
    Recommend the training to other (%) - 90.7 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Median salary (Full-time) ($) - 52 200 44 300
    Top Occupations (%):
    Clerical and Administrative Workers
    Professionals
    Managers
     
     
    26.2
    24.4
    22.5
     
    30.7
    21.6
    14.5
    Top Industries (%):
    Financial and Insurance Services
    Health Care and Social Assistance
    Public Administration and Safety
     
     
    14.9
    13.9
    11.7
     
    28.6
    10.3
    7.8

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) - 92.3 89.3
    Median salary (Employed full-time) ($) - 54 900 46 800
    Enrolled in further study (%) - 32.5 33.3
    Satisfied with the training (%) - 86.4 84.6
    Achieved main reason for undertaking training (%) - 83.4 84.9

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) - 35.9 43.4
    Median salary (Employed full-time) ($) - 35 400 39 000
    Enrolled in further study ($) - 41.4 40.1
    Satisfied with the training (%) - 84.4 83.8
    Achieved main reason for undertaking training (%) - 67.2 73.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

    Return to top

    Financial and Insurance Services
    14.9
    Financial and Insurance Services
    Health Care and Social Assistance
    13.9
    Health Care and Social Assistance
    Public Administration and Safety
    11.7
    Public Administration and Safety
    Financial Services
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    Financial Planning          
    Banking and Credit Services          
    Superannuation          
    General          
    Personal Injury Management Insurance          
    Trust Administration          
    Accounting          

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".