plus
of which:
4 units must be selected from the electives listed below,
3 units may be selected from the remaining listed electives or from a Certificate IV, Diploma or Advanced Diploma in any currently endorsed training package or accredited course
Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.
BSBINM401 Implement workplace information system
BSBMGT502 Manage people performance
BSBSMB420 Evaluate and develop small business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
FNSINC411 Conduct work according to professional practices in the financial services industry
BSBCUS501 Manage quality customer service
FNSCUS502 Monitor client requirements
FNSCUS503 Review business performance
FNSCUS504 Manage premium customer relationships
FNSCUS505 Determine client requirements and expectations
BSBMKG501 Identify and evaluate marketing opportunities
BSBSLS502 Lead and manage a sales team
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
FNSSAM502 Assess market needs
FNSSAM503 Monitor market opportunities
FNSBNK502 Manage services in a Business Transaction Centre
FNSBNK511 Manage banking and service strategy for small business customers
FNSCRD402 Establish and maintain appropriate security
FNSCRD503 Promote understanding of the role and effective use of consumer credit
BSBINN502 Build and sustain an innovative work environment
BSBMGT516 Facilitate continuous improvement
BSBMGT605 Provide leadership across the organisation
BSBSUS501 Develop workplace policy and procedures for sustainability
BSBWHS308 Participate in WHS hazard identification, risk assessment and risk control processes
BSBWOR501 Manage personal work priorities and professional development
FNSBNK402 Align banking products with the needs of small business customers
FNSBNK503 Provide business advisory services within a financial services context
FNSCUS506 Record and implement client instructions
FNSINC503 Identify situations requiring complex ethical decision making
FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
FNSORG503 Develop a resource plan
FNSRSK612 Determine and manage risk exposure strategies
