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Certificate IV in Banking Services

FNS42015
Average Course Fee: $3800
Average Duration: 6 Months

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate IV in the field of Management and Commerce'

86.3%

Satisfied with the training
60.9%

Received job-related
benefits from training
Credit and Loans Officer (Aus) / Finance Clerk (NZ) ( ANZSCO code 552211)
Expected job openings
Expected job openings are: average Low Below average Average Above average High
Average
31,100 persons were employed as Credit and Loans Officers in 2015. Job openings over the next 5 years are expected to be between 10,001 and 25,000.
Average weekly full time earnings
Average weekly full time earnings are: average Low Below average Average Above average High
Average
Average weekly full time earnings before tax for Credit and Loans Officers in 2014 are: $1,134. Average earnings for all occupations are: $1,200
Source: Department of Employment. For full details on Credit and Loans Officers visit Job Outlook
This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC
For more information on apprenticeship pathways, please visit this course on aapathways.com.au
This course may be subsidised in the following state and territories

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC

For more information about financial support and subsidies for training, please refer to the Financial assistance page

Total number of units = 12

5 core units plus

7 elective units

The elective units consist of:

  • 3 units from one of the following groups:
  • Group A Sales and marketing, or
  • Group B Lending, or
  • Group C Mobile banking.
  • Of the remaining 4 units:

  • 4 may be from Group A, Group B, Group C or Group D
  • 2 may be from a Certificate III, Certificate IV or Diploma in any currently endorsed training package or accredited course.
  • The elective units chosen must be relevant to the work outcome and meet local industry needs.

    Core Units

    BSBCUS403 Implement customer service standards

    BSBWHS201 Contribute to health and safety of self and others

    BSBWOR204 Use business technology

    FNSINC401 Apply principles of professional practice to work in the financial services industry

    FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

    Elective Units

    Group A - Sales and marketing

    FNSSAM401 Sell financial products and services

    FNSSAM402 Implement a sales plan

    FNSSAM403 Prospect for new clients

    Group B - Lending

    FNSCRD401 Assess credit applications

    FNSCRD402 Establish and maintain appropriate security

    FNSCRD503 Promote understanding of the role and effective use of consumer credit

    Group C - Mobile Banking

    FNSBNK404 Promote mobile banking services

    FNSBNK405 Provide mobile banking sales and service

    FNSBNK406 Manage customer visits

    Group D - General

    BSBCUE301 Use multiple information systems

    BSBCUE407 Administer customer engagement technology

    BSBCUS301 Deliver and monitor a service to customers

    BSBCUS401 Coordinate implementation of customer service strategies

    BSBMGT405 Provide personal leadership

    BSBSMB407 Manage a small team

    BSBWOR501 Manage personal work priorities and professional development

    FNSASIC301 Establish client relationship and analyse needs

    FNSASIC302 Develop, present and negotiate client solutions

    FNSBNK401 Coordinate a small business customer portfolio

    FNSBNK403 Provide services in a Business Transaction Centre

    FNSCUS402 Resolve disputes

    FNSFLT501 Assist customers to budget and manage own finances

    FNSFMB402 Identify client needs for broking services

    FNSFMB403 Present broking options to client

    FNSMCA402 Initiate legal recovery of debts

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Bank Senior Officer
    Lending Officer
    Mobile Banking Consultant
    The following industry sectors relate to this qualification.

    Banking
    Business Services
    Financial Services
    Financial Services



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    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Provider description
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    ENQUIRE NOW

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for similar courses

    These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate IV in the field of Management and Commerce'

    49.5%

    Of people who were not employed before starting their course were employed after completing it.
    20.2 %

    Of those employed after training, were in the same occupation as their course.
    Clerical and Administrative Workers
    33.9%
    Clerical and Administrative Workers
    Professionals
    17%
    Professionals
    Managers
    13.9%
    Managers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $46,800

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) - 89.3 91.4
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    -
    -
    -
     
    82.9
    59.4
    23.4
     
    84.2
    55.2
    28.7
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    -
    -
    -
     
    6.9
    7.8
    13.8
     
    7.7
    8.5
    15.4
    Satisfied with the training (%) - 86.3 85.6
    Received job-related benefits from training (%) - 60.9 62.4
    Received personal benefits from training (%) - 90.9 90.8
    Achieved main reason for undertaking training (%) - 82.7 84.7
    Recommend the training to other (%) - 90.3 90.4

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Median salary (Full-time) ($) - 46 800 52 100
    Top Occupations (%):
    Clerical and Administrative Workers
    Professionals
    Managers
     
     
    33.9
    17
    13.9
     
    22.4
    20.5
    16.7
    Top Industries (%):
    Financial and Insurance Services
    Health Care and Social Assistance
    Retail Trade
     
     
    13.2
    12.3
    10.5
     
    21.1
    11.6
    10.9

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 90.9 91.8
    Median salary (Employed full-time) ($) - 46 900 52 200
    Enrolled in further study (%) - 28 30
    Satisfied with the training (%) - 86.6 85.5
    Achieved main reason for undertaking training (%) - 87 87.2

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 49.5 47.1
    Median salary (Employed full-time) ($) - 44 700 44 400
    Enrolled in further study ($) - 31.1 39.3
    Satisfied with the training (%) - 86 86.8
    Achieved main reason for undertaking training (%) - 66.5 73.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Financial and Insurance Services
    13.2
    Financial and Insurance Services
    Health Care and Social Assistance
    12.3
    Health Care and Social Assistance
    Retail Trade
    10.5
    Retail Trade
    Financial Services

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".