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Certificate IV in General Insurance

FNS41415
Average Course Fee: $4400
Average Duration: 1 Year

This qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting. They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate IV in the field of Management and Commerce'

86.3%

Satisfied with the training
60.9%

Received job-related
benefits from training
Insurance Agent ( ANZSCO code 611211)
Expected job openings
Expected job openings are: below average Low Below average Average Above average High
Below average
11,000 persons were employed as Insurance Agents in 2015. Job openings over the next 5 years are expected to be between 5,001 and 10,000.
Average weekly full time earnings
Average weekly full time earnings are: below average Low Below average Average Above average High
Below average
Average weekly full time earnings before tax for Insurance Agents in 2014 are: $1,073. Average earnings for all occupations are: $1,200
Source: Department of Employment. For full details on Insurance Agents visit Job Outlook
This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC
For more information on apprenticeship pathways, please visit this course on aapathways.com.au
This course may be subsidised in the following state and territories

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC

For more information about financial support and subsidies for training, please refer to the Financial assistance page

Total number of units = 12

4 core units plus

8 elective units

The elective units consist of:

  • up to 8 from the electives below
  • up to 3 may be from a Certificate IV in the Financial Services Training Package
  • up to 2 may be from a Certificate IV or Diploma in any endorsed training package or accredited course.
  • The elective units chosen must be relevant to the work outcome and meet local industry needs.

    Core Units

    BSBWHS201 Contribute to health and safety of self and others

    BSBLDR402 Lead effective workplace relationships

    FNSINC401 Apply principles of professional practice to work in the financial services industry

    FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

    Elective Units

    BSBCUE405 Survey stakeholders to gather and record information

    BSBCUS301 Deliver and monitor a service to customers

    BSBCUS401 Coordinate implementation of customer service strategies

    BSBCUS403 Implement customer service standards

    FNSASIC301 Establish client relationship and analyse needs

    FNSASIC302 Develop, present and negotiate client solutions

    FNSASIC304 Provide Tier 2 general advice in general insurance

    FNSASIC305 Provide Tier 2 personal advice in general insurance

    FNSCUS401 Participate in negotiations

    FNSCUS402 Resolve disputes

    FNSCUS505 Determine client requirements and expectations

    FNSCUS506 Record and implement client instructions

    FNSIAD501 Provide appropriate services, advice and products to clients

    FNSINC501 Conduct product research to support recommendations

    FNSISV401 Evaluate risk for new business

    FNSISV402 Underwrite new business

    FNSISV403 Survey potential risk exposure

    FNSISV404 Underwrite renewal business

    FNSISV405 Analyse insurance claims

    FNSISV406 Use specialist terminology in insurance claims

    FNSSAM401 Sell financial products and services

    FNSSAM402 Implement a sales plan

    FNSSAM403 Prospect for new clients

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Insurance Claims Supervisor
    Insurance Officer
    The following industry sectors relate to this qualification.

    Business Services
    Financial Services
    Insurance



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    Course fee: not provided $
    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Course and additional fees information
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    ENQUIRE NOW

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course
    *Information is provided by the RTO, no warranty is given by the Commonwealth as to the accuracy or reliability of the information.

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2017-2018 income year is $55,874.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for similar courses

    These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate IV in the field of Management and Commerce'

    49.5%

    Of people who were not employed before starting their course were employed after completing it.
    20.2 %

    Of those employed after training, were in the same occupation as their course.
    Clerical and Administrative Workers
    33.9%
    Clerical and Administrative Workers
    Professionals
    17%
    Professionals
    Managers
    13.9%
    Managers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $46,800

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) - 89.3 91.4
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    -
    -
    -
     
    82.9
    59.4
    23.4
     
    84.2
    55.2
    28.7
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    -
    -
    -
     
    6.9
    7.8
    13.8
     
    7.7
    8.5
    15.4
    Satisfied with the training (%) - 86.3 85.6
    Received job-related benefits from training (%) - 60.9 62.4
    Received personal benefits from training (%) - 90.9 90.8
    Achieved main reason for undertaking training (%) - 82.7 84.7
    Recommend the training to other (%) - 90.3 90.4

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Median salary (Full-time) ($) - 46 800 52 100
    Top Occupations (%):
    Clerical and Administrative Workers
    Professionals
    Managers
     
     
    33.9
    17
    13.9
     
    22.4
    20.5
    16.7
    Top Industries (%):
    Financial and Insurance Services
    Health Care and Social Assistance
    Retail Trade
     
     
    13.2
    12.3
    10.5
     
    21.1
    11.6
    10.9

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 90.9 91.8
    Median salary (Employed full-time) ($) - 46 900 52 200
    Enrolled in further study (%) - 28 30
    Satisfied with the training (%) - 86.6 85.5
    Achieved main reason for undertaking training (%) - 87 87.2

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 49.5 47.1
    Median salary (Employed full-time) ($) - 44 700 44 400
    Enrolled in further study (%) - 31.1 39.3
    Satisfied with the training (%) - 86 86.8
    Achieved main reason for undertaking training (%) - 66.5 73.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

    Return to top

    Financial and Insurance Services
    13.2
    Financial and Insurance Services
    Health Care and Social Assistance
    12.3
    Health Care and Social Assistance
    Retail Trade
    10.5
    Retail Trade
    Financial Services
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    Financial Planning          
    Banking and Credit Services          
    Superannuation          
    General          
    Personal Injury Management Insurance          
    Trust Administration          
    Accounting          

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".