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Certificate III in General Insurance

FNS30515
Average Course Fee: $3300
Average Duration: 8 Months

This qualification is designed to reflect the job role of entry level employees working in general insurance environments who perform claims administration and customer service duties. Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision. Work functions may include processing and issuing policies, processing and settling claims, responding to customer enquiries and maintaining a customer database.

Licensing/Regulatory Information

Work functions in the occupational areas where this qualification may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate III in the field of Management and Commerce'

84.1%

Satisfied with the training
59.0%

Received job-related
benefits from training
Insurance Agent ( ANZSCO code 611211)
Expected job openings
Expected job openings are: below average Low Below average Average Above average High
Below average
11,000 persons were employed as Insurance Agents in 2015. Job openings over the next 5 years are expected to be between 5,001 and 10,000.
Average weekly full time earnings
Average weekly full time earnings are: below average Low Below average Average Above average High
Below average
Average weekly full time earnings before tax for Insurance Agents in 2014 are: $1,073. Average earnings for all occupations are: $1,200
Source: Department of Employment. For full details on Insurance Agents visit Job Outlook
This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC
For more information on apprenticeship pathways, please visit this course on aapathways.com.au
This course may be subsidised in the following state and territories

  1. ACT
  2. NSW
  3. NT
  4. QLD
  5. SA
  6. TAS
  7. VIC

For more information about financial support and subsidies for training, please refer to the Financial assistance page

Total number of units = 13

5 core units plus

8 elective units

The elective units consist of:

  • 6 from Group A.
  • Of the remaining 2 units:

  • up to 2 may be from Group A or B
  • up to 2 may be from Certificate III or Certificate IV in a currently endorsed training package or accredited course.
  • The elective units chosen must be relevant to the work outcome and meet local industry needs.

    Core Units

    BSBWHS201 Contribute to health and safety of self and others

    BSBWOR203 Work effectively with others

    BSBWOR204 Use business technology

    FNSINC301 Work effectively in the financial services industry

    FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

    Elective Units

    Group A

    FNSASIC301 Establish client relationship and analyse needs

    FNSASIC302 Develop, present and negotiate client solutions

    FNSASIC304 Provide Tier 2 general advice in general insurance

    FNSASIC305 Provide Tier 2 personal advice in general insurance

    FNSISV301 Evaluate risk for renewal business

    FNSISV302 Process alteration to insurance policy

    FNSISV303 Issue contract of insurance

    FNSISV304 Issue renewal advice

    FNSISV305 Issue cancellation advice

    FNSISV306 Receive and record or register a claim

    FNSISV307 Follow organisation procedures to process claim

    FNSISV308 Process facultative and treaty reinsurance claim

    FNSISV309 Settle claims

    FNSISV310 Process claims payments

    Group B

    BSBCUE203 Conduct customer engagement

    BSBCMM301 Process customer complaints

    BSBRKG304 Maintain business records

    FNSIAD301 Provide general advice on financial products and services

    FNSSAM301 Identify opportunities for cross-selling products and services

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Insurance Claims Officer
    The following industry sectors relate to this qualification.

    Business Services
    Financial Services
    Insurance



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    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Course and additional fees information
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    ENQUIRE NOW

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course
    *Information is provided by the RTO, no warranty is given by the Commonwealth as to the accuracy or reliability of the information.

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2017-2018 income year is $55,874.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for similar courses

    These are the outcomes of graduates surveyed six months after completing their training for similar courses 'Certificate III in the field of Management and Commerce'

    40.8%

    Of people who were not employed before starting their course were employed after completing it.
    36.4 %

    Of those employed after training, were in the same occupation as their course.
    Clerical and Administrative Workers
    36.3%
    Clerical and Administrative Workers
    Sales Workers
    21.1%
    Sales Workers
    Community and Personal Service Workers
    12.8%
    Community and Personal Service Workers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $44,500

    $42,900


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed or in further study after training (%) - 83.3 85.2
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    -
    -
    -
     
    75
    43.1
    31.7
     
    77.3
    46.1
    30.9
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    -
    -
    -
     
    7.2
    9
    14.1
     
    5
    9.8
    13.8
    Satisfied with the training (%) - 84.1 86.1
    Received job-related benefits from training (%) - 59 70.9
    Received personal benefits from training (%) - 88.4 90.2
    Achieved main reason for undertaking training (%) - 79.1 83.6
    Recommend the training to other (%) - 88.6 90.5

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Median salary (Full-time) ($) - 44 500 42 900
    Top Occupations (%):
    Clerical and Administrative Workers
    Sales Workers
    Community and Personal Service Workers
     
     
    36.3
    21.1
    12.8
     
    27.4
    26
    13.1
    Top Industries (%):
    Retail Trade
    Accommodation and Food Services
    Financial and Insurance Services
     
     
    18.2
    12.4
    12.1
     
    21
    17.1
    8.9

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed after training (%) - 91 89.8
    Median salary (Employed full-time) ($) - 43 400 46 100
    Enrolled in further study (%) - 29.2 27
    Satisfied with the training (%) - 84.3 85.8
    Achieved main reason for undertaking training (%) - 83.9 86.8

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate III courses
    Employed after training (%) - 40.8 50.3
    Median salary (Employed full-time) ($) - 46 900 40 000
    Enrolled in further study (%) - 32.5 31.7
    Satisfied with the training (%) - 83.6 86.1
    Achieved main reason for undertaking training (%) - 68.8 76.9

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Retail Trade
    18.2
    Retail Trade
    Accommodation and Food Services
    12.4
    Accommodation and Food Services
    Financial and Insurance Services
    12.1
    Financial and Insurance Services
    Financial Services
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    Financial Planning          
    Banking and Credit Services          
    Superannuation          
    General          
    Personal Injury Management Insurance          
    Trust Administration          
    Accounting          

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".