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14 units of competency are required for this qualification, including:
8 core units
6 elective units
A wide range of elective units is available, including:
Group A elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
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CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS419C Provide support services to clients
CHCCS422B Respond holistically to client issues and refer appropriately
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCFAM505B Operate in a family law environment
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTWHS501A Manage workplace WHS processes
All workers undertaking work with families need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
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Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify certain electives as required to address specific workplace needs.
CHCCM503C Develop, facilitate and monitor all aspects of case management
CHCCM504D Promote high quality case management
CHCCW301C Operate under a casework framework
CHCCHILD504C Assess risk of harm to children and young people
CHCFAM503B Work with a child focused approach
CHCFAM806B Assist clients to develop parenting arrangements
CHCORG428A Reflect on and improve own professional practice
CHCPROT502E Undertake and implement planning with at-risk children and young people and their families
CHCDFV402C Manage own professional development in responding to domestic and family violence
CHCDFV403C Provide crisis intervention and support to those experiencing domestic and family violence
CHCDFV404C Promote community awareness of domestic and family violence
CHCDFV406C Provide domestic and family violence support in Aboriginal and Torres Strait Islander communities
CHCDFV407C Provide domestic and family violence support in non-English speaking background communities
CHCDFV408C Provide support to children affected by domestic and family violence
CHCDFV509D Work with users of violence to effect change
CHCAD504B Provide advocacy and representation services
CHCAD603B Provide systems advocacy services
CHCADMIN305F Work within the administration protocols of the organisation
CHCCS407C Operate referral procedures
CHCCS416B Assess and provide services for clients with complex needs
CHCINF505D Meet statutory and organisation information requirements
CHCINF606D Manage information strategically
CHCNET404B Facilitate links with other services
CHCORG303C Participate effectively in the work environment
CHCORG615D Promote the organisation
CHCORG621D Act as a resource to other services
CHCPOL301B Participate in policy development
BSBRSK501A Manage risk
CHCCM605C Develop practice standards
CHCCS607E Coordinate in-service assessment and response to address client needs
CHCDFV510D Facilitate workplace debriefing and support processes
CHCFAM504C Respond to and contain critical incidents
CHCORG423C Maintain quality service delivery
CHCORG619D Manage quality of organisation’s service delivery outcomes
CHCORG627B Provide mentoring support to colleagues
CHCPOL504B Develop and implement policy
PSPMNGT605B Manage diversity
CHCCSL501A Work within a structured counselling framework
CHCCSL502A Apply specialist interpersonal and counselling interview skills
CHCCSL503B Facilitate the counselling relationship
CHCCSL507B Support clients in decision-making processes
CHCCSL509A Reflect and improve upon counselling skills (Note pre-requisites CHCCSL501A, CHCCSL503B, CHCCSL507B)
CHCTC301C Deliver a service consistent with the organisation’s mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context
CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation
CHCMED412B Gather and clarify information for the mediation process
CHCMED413B Manage communication processes to define the dispute
CHCMED414A Facilitate mediation processes
CHCMED415A Facilitate interaction between parties in mediation
CHCMED416C Consolidate and conclude the mediation process
CHCMED417B Reflect and improve upon professional mediation practice
CHCMED418C Identify the need for alternative dispute resolution
CHCMED419C Facilitate alternative dispute resolution processes
CHCAOD510B Work effectively with clients with complex alcohol and/or other drugs issues
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS521B Assess and respond to individuals at risk of suicide
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH301C Work effectively in mental health
CHCMH411A Work with people with mental health issues
CHCYTH506B Provide services for young people appropriate to their needs and circumstances
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
PSPMNGT605B Manage diversity
AHCCCF411A Develop approaches to include cultural and human diversity
