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15 units are required for award of this qualification including:
10 core units
5 elective units
A wide range of elective units is available, including:
Group A electives which are required for mediation work
Group B elective which is recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
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CHCMED411B Conduct a sound assessment of a dispute in preparation for mediation
CHCMED412B Gather and clarify information for the mediation process
CHCMED413B Manage communication processes to define the dispute
CHCMED414A Facilitate mediation processes
CHCMED415A Facilitate interaction between parties in mediation
CHCMED416C Consolidate and conclude the mediation process
CHCMED417B Reflect and improve upon professional mediation practice
CHCORG405E Maintain an effective work environment
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTWHS300A Contribute to WHS processes
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The following three units or units with equivalent competency outcomes are required for mediation work at this level.
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCLD514B Analyse impacts of sociological factors on clients in community work and services
All workers undertaking mediation work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
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Where work involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, the following elective is recommended:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Electives are to be selected in line with specified Packaging Rules. The following list of relevant of electives is provided to facilitate selection. Employers may specify certain electives as required to address specific workplace needs.
BSBINM201A Process and maintain workplace information
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements
CHCCHILD404B Support the rights and safety of children and young people
CHCCS401C Facilitate responsible behaviour
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS426B Provide support and care relating to loss and grief
CHCCS503B Develop, implement and review services and programs to meet client needs
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCLEG411A Use relevant legislation in response to client needs
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH301C Work effectively in mental health or CHCMH411A Work with people with mental health issues
CHCNET301D Participate in networks
CHCNET404A Facilitate links with other services
CHCPOL403B Undertake research activities
