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12 units are required for award of this qualification including:
8 core units
4 elective units
A range of elective units is available and must include:
Group A electives which are required for telephone counselling work
Group B electives of which at least two must be selected for this qualification
Group C electives which are recommended for culturally aware and respectful practice
Other relevant electives listed below
Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
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CHCCOM403A Use targeted communication skills to build relationships
CHCORG201C Follow policies, procedures and programs of the organisation
CHCORG303C Participate effectively in the work environment
CHCTC301C Deliver a service consistent with the organisation’s mission and values
CHCTC302B Provide client-centred telephone counselling
CHCTC403B Provide telephone counselling in crisis situations
CHCTC404B Provide competent suicide intervention in a telephone counselling context
HLTWHS300A Contribute to WHS processes
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The following two units or units with equivalent competency outcomes are required for work at this level in telephone counselling.
BSBINM201A Process and maintain workplace information
CHCADMIN305F Work within the administration protocols of the organisation
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At least TWO (2) elective units must be selected from the units listed below. Employers may specify that certain electives are required to address specific workplace needs.
CHCAOD201D Prepare for alcohol and other drugs work
CHCCHILD404B Support the rights and safety of children and young people
CHCCS417B Provide support and care relating to suicide bereavement
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS426B Provide support and care relating to loss and grief
CHCCS505B Provide supervision support to community sector workers
CHCCS521B Assess and respond to individuals at risk of suicide
CHCDFV301A Recognise and respond appropriately to domestic and family violence
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCMH301C Work effectively in mental health
CHCMH411A Work with people with mental health issues
CHCNET404B Facilitate links with other services
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
All workers undertaking counselling work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
