This qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.
The qualification:
On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups.
Occupational titles may include:
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These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Community Services Work
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PACKAGING RULES 14 units are required for award of this qualification including: A wide range of elective units is available, including: |
Core units
CHCCD412B Work within a community development framework
CHCCHILD401B Identify and respond to children and young people at risk
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS411C Work effectively in the community sector
CHCCS412E Deliver and develop client services
CHCCS422B Respond holistically to client issues and refer appropriately
CHCORG405E Maintain an effective work environment
HLTHIR403C Work effectively with culturally diverse clients and co-workers
Group A WHS electives – one unit must be selected
One of the following WHS units must be selected for this qualification.
HLTWHS300A Contribute to WHS processes
HLTWHS401A Maintain workplace WHS processes
The importance of culturally aware and respectful practice
All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group B – elective recommended for culturally aware and respectful practice
This qualification has been structured to provide a specific focus on culturally diverse clients.
Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
Case work and case management electives
CHCCM401D Undertake case management
CHCCM402E Establish and monitor a case plan
CHCCM404A Undertake case management for clients with complex needs
CHCCM503C Develop, facilitate and monitor all aspects of case management
Administration electives
BSBWOR204A Use business technology
CHCADMIN305F Work within the administration protocols of the organisation
CHCADMIN403D Undertake administrative work
CHCPOL402C Contribute to policy development
CHCPOL403C Undertake research activities
Advocacy electives
CHCAD401D Advocate for clients
CHCAD402D Support the interests, rights and needs of clients within duty of care requirements
CHCNET301D Participate in networks
CHCNET404B Facilitate links with other services
Client service electives
CHCCS401C Facilitate responsible behaviour
CHCCS403C Provide brief intervention
CHCCS404B Facilitate family intervention strategies
CHCCS407C Operate referral procedures
CHCCS414A Provide education and support on parenting, health and well being
CHCCS427B Facilitate adult learning and development
CHCCS503B Develop, implement and review services and programs to meet client needs
CHCCS506A Promote and respond to workplace diversity
CHCCS521B Assess and respond to individuals at risk of suicide
CHCCS604B Manage the delivery of quality services to clients
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
CHCPROT409E Provide primary residential care
CHCPROT411C Provide for care and protection of clients in specific need
CHCRF402B Provide intervention support to children and families
HLTCSD306D Respond effectively to behaviours of concern
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
Community work electives
CHCCD307D Support community resources
CHCCD401E Support community participation
CHCCD404E Develop and implement community programs
CHCCD413E Work within specific communities
CHCCD420B Work to empower Aboriginal and/or Torres Strait Islander communities
CHCCED311A Provide sexual and reproductive health information to clients
CHCCED511A Develop, implement and review sexual and reproductive health education programs
CHCCS421B Undertake community sector work within own community
CHCGROUP403D Plan and conduct group activities
CHCINF407D Meet information needs of the community
CHCPROM502B Implement health promotion and community intervention
Domestic and family violence
CHCDFV301A Recognise and respond appropriately to domestic and family violence
Settlement work
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS421B Undertake community sector work within own community
CHCSW401A Work effectively with forced migrants
CHCSW402B Undertake bicultural work with forced migrants in Australia
TAEDEL402A Plan, organise and facilitate learning in the workplace
Working with children and young people
CHCCHILD404B Support the rights and safety of children and young people
CHCYTH301E Work effectively with young people
CHCYTH402C Work effectively with young people in the youth work context
CHCYTH404E Support young people in crisis (Note pre-requisite: CHCYTH301E)
CHCYTH511B Work effectively with young people and their families
Working with people with alcohol and other drug issues
CHCAOD402B Work effectively in the alcohol and other drugs sector
CHCAOD407E Provide needle and syringe services
CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues
CHCAOD409E Provide alcohol and/or other drug withdrawal services
HLTFA311A Apply first aid
HLTFA412A Apply advanced first aid (Note pre-requisite: HLTFA311A)
Working with older people
CHCAC416A Facilitate support responsive to the specific nature of dementia
CHCAC417A Implement interventions with older people at risk of falls
CHCPA402B Plan for and provide care services using a palliative approach
Working with people with disabilities
CHCCS413B Support individuals with autism spectrum disorder
CHCDIS301C Work effectively with people with a disability
CHCDIS410A Facilitate community participation and inclusion
CHCDIS411A Communicate using augmentative and alternative communication strategies
Working with people with mental health issues
CHCMH402B Apply understanding of mental health issues and recovery processes
CHCMH411A Work with people with mental health issues
Team coordination and supervision
CHCCS417B Provide support and care relating to suicide bereavement
CHCCS426B Provide support and care relating to loss and grief
CHCORG406C Supervise work
CHCORG423C Maintain quality service delivery
Social housing work
CHCCH301C Work effectively in social housing
CHCCH410B Manage and maintain tenancy agreements and services
CHCCS416B Assess and provide services for clients with complex needs
Homelessness support
CHCCH301C Work effectively in social housing
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS416B Assess and provide services for clients with complex needs
Financial literacy education
CHCFLE301A Work with clients needing financial literacy education
CHCFLE302A Educate clients in fundamental financial literacy skills
CHCFLE303A Educate clients to understand debt and consumer credit
Oral health
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support clients and groups to learn practical aspects of oral health care
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This organisation only provides assessment services for this course
For more information about this provider’s delivery of , please contact the training provider directly.
Provider code:
Course length:
Study mode:
Course available as an Australian Apprenticeship
or Traineeship
Course and additional fees information
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| Duration | |
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| Online delivery | |
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Online (training available online or via
email submission)
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This provider has not supplied specific information about their delivery of Please contact them below for further details |
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This training organisation provides:
Delivery and assessment services.
Assessment only services.
Courses of study through Australian
Apprenticeships and Traineeships.
Recognition for prior learning.
Financial assistance via VET Student Loans.
Training provider type
Registration status
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| Training options | |
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This training provider offers courses in the following delivery modes:
The following facilities are required at the training site:
Offsite training is avaliable in the following locations:
Within a radius of Km from
Limited to the following cities:
Limited to the following postcodes:
Online (training available online or via
email submission)
Distance (training available via correspondence)
Attendance required (training includes some
fixed-time online lectures or fixed time class components)
Fixed submission dates (assessment pieces
have set submission dates)
Self-paced (training has no set class times
of set submission dates)
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| Services | |
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This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.
For more information, visit the Department of Education and Training or StudyAssist.
These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Community Services Work
Health and Welfare Support Workers
Of those employed after training, were in the same occupation as their course.
| Destination after training |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed or in further study after training (%) | 86.5 | 91.6 | 91.4 |
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Employment outcomes:
Employed (%)
Full-time (%)
Part-time (%)
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68.9
26.2
42.2
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82.5
38.7
43.1
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84.2
55.2
28.7
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Further study outcomes:
Enrolled at University (%)
Enrolled at TAFE (%)
Enrolled at Other provider (%)
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7.8
26.7
11.9
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9.3
9.7
14.8
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7.7
8.5
15.4
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| Satisfied with the training (%) | 86.5 | 86.6 | 85.6 |
| Received job-related benefits from training (%) | 61.8 | 66.4 | 62.4 |
| Received personal benefits from training (%) | 97.5 | 94.6 | 90.8 |
| Achieved main reason for undertaking training (%) | 82.5 | 86.9 | 84.7 |
| Recommend the training to other (%) | 91 | 92.2 | 90.4 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
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| Median salary (Full-time) ($) | 51,500 | 42 600 | 52 100 |
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Top Occupations (%):
Community and Personal Service Workers
Clerical and Administrative Workers
Professionals
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57.3
15.2
12.8
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60
13.7
10.8
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22.4
20.5
16.7
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Top Industries (%):
Health Care and Social Assistance
Education and Training
Retail Trade
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56.7
15.2
7.9*
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50.8
9.9
7.2
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21.1
11.6
10.9
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| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed after training (%) | - | 91.3 | 91.8 |
| Median salary (Employed full-time) ($) | - | 42 600 | 52 200 |
| Enrolled in further study (%) | - | 30.4 | 30 |
| Satisfied with the training (%) | - | 86 | 85.5 |
| Achieved main reason for undertaking training (%) | - | 88.4 | 87.2 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
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| Employed after training (%) | 39.8 | 50.1 | 47.1 |
| Median salary (Employed full-time) ($) | - | 39 500 | 44 400 |
| Enrolled in further study (%) | 46.5 | 45.7 | 39.3 |
| Satisfied with the training (%) | - | 87.8 | 86.8 |
| Achieved main reason for undertaking training (%) | - | 80.1 | 73.3 |
Please Note:
All statistics are supplied by the National Centre for Vocational Education Research.
* The estimate has a relative standard error greater than 25% and therefore should
be used with caution.
** NCVER does not report on estimates based on less than 5 respondents because the
estimates are unreliable.
For more information, please refer to the Statistics
Explained page.
