Certificate II in Community Services

CHC20112
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Course Overview

Average Course Fee: Not available

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Average Course Duration: Not available

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Superseded by: CHC22015 Certificate II in Community Services
Description

This qualification may be used as a pathway qualification into community services work and may apply specifically to:

  • Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or
  • Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans.

    • Workers at this level:

  • May provide assistance and support to clients accessing a service or experiencing issues such as alcohol and/or other drug issues
  • Assist people in meeting their immediate needs e.g. by providing shelter and food
  • Provide short-term contact with clients in a crisis situation during which time they establish a helping relationship to define the crisis and provide referral information where appropriate
  • May provide ancillary services such as catering, cleaning, laundry, gardening and home maintenance
  • Report directly to a supervisor and are not responsible for other workers.

    • These positions may have direct contact with clients, identify presenting needs and refer to appropriate services and support.

    This qualification may provide an appropriate pathway into higher level qualifications, such as those in aged care, disability and home and community care.

    Occupational titles may include:

  • Assistant community services workers
    		•
  • Housekeeping assistant
    		•
  • Care service employee
    		•
  • Laundry assistant
    		•
  • Contact officers
    		•
  • Night/community patrol workers
    		•
  • Customer service staff
    		•
  • Personal care assistant
    		•
  • Domestic assistant
    		•
  • Provision of emergency relief
    		•
  • Gardener/grounds person
    		•
  • Reception/front desk staff
    		•
  • Home helper
    		•
  • Support worker
    		•

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    Student Outcomes

    Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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    Satisfied with Training

    Percentage of graduates in the Society and Culture field who were satisfied with the training (Certificate II).

    Improved Work Status

    Percentage of graduates in the Society and Culture field who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay (Certificate II).

    Salary

    The middle of the range of salaries earned by graduates in the Society and Culture field starting their first ever full-time job after graduating (Certificate II).

    Jobs

    Graduates of the Society and Culture field (Certificate II) are most often employed as:

    Community and Personal Service Workers

    36.6%

    Community and Personal Service Workers
    Sales Workers

    18.1%

    Sales Workers
    Labourers

    16.0%

    Labourers

    Industries

    Graduates of the Society and Culture field (Certificate II) are most often employed in:

    Public Administration and Safety

    22.0%

    Public Administration and Safety
    Accommodation and Food Services

    20.9%

    Accommodation and Food Services
    Retail Trade

    16.4%

    Retail Trade

    All statistics are supplied by the National Centre for Vocational Education Research.

    Financial Assistance

    The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

    There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

     

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    JobTrainer

    If you are leaving school or looking for work, you may be able to study a free or low-fee course through JobTrainer.

    For information on courses and occupations that may be available in your region, please select your state or territory.

    Subsidised Training

    State and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study certain courses.
    Unfortunately, no subsidies are currently available for this course.

    VET Student Loans

    Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. Compulsory repayment threshold information is available on the Australian Taxation Office (ATO) website.

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    Australian Apprenticeships


    Australian Apprenticeships (also known as apprenticeships and traineeships) combine work with training in a nationally recognised qualification. Australian Apprenticeships are available to anyone of working age and offer opportunities to learn new skills and be paid in over 500 different jobs.

    Unfortunately, this qualification is not currently available as an Australian Apprenticeship.


    Australian Apprenticeships Pathways

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    Training Stories

    The Real Stories Real Achievements series shows the stories of people and organisations who have secured their future through vocational education and training. These inspiring videos demonstrate how investing in a nationally recognised qualification can lead to greater employability, job security, earning potential, and choices for work options and, for many individuals, a better life! For Australian businesses, the videos share evidence of best practice in training and how businesses, both large and small, have increased their 'bottom line' and enjoyed sustainable growth through the provision of nationally recognised training to their employees.



    Training Providers

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    USI

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    Labour Market

    Your Career can help you make decisions about study and training, your first job.

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    First released in: CHC08 Community Services Training Package

    Supersedes: CHC20108 Certificate II in Community Services

    Superseded by: CHC22015 Certificate II in Community Services

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