This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job roles
These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Frontline Management
There are no entry requirements for this qualification.
For more information about financial support and subsidies for training, please refer to the Financial assistance page
Total number of units = 10
4 core units plus
6 elective units, of which:
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR402A Promote team effectiveness
Elective units
Customer Service
BSBCUS401B Coordinate implementation of customer service strategies
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
Financial Administration
BSBFIA402A Report on financial activity
Frontline Management
BSBFLM313A Apply language, literacy and numeracy to support others in the workplace
BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development
General Administration
BSBADM409A Coordinate business resources
Information Management
BSBINM401A Implement workplace information system
Innovation
BSBINN301A Promote innovation in a team environment
Interpersonal Communication
BSBCMM401A Make a presentation
IT Support
BSBITS401B Maintain business technology
Learning and Development
BSBLED401A Develop teams and individuals
Management
BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off
Marketing
BSBMKG413A Promote products and services
Project Management
BSBPMG522A Undertake project work
Relationship Management
BSBREL401A Establish networks
BSBREL402A Build client relationships and business networks
Research
BSBRES401A Analyse and present research information
Risk Management
BSBRSK401A Identify risk and apply risk management processes
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Workplace Effectiveness
BSBWOR401A Establish effective workplace relationships
BSBWOR404B Develop work priorities
Writing
BSBWRT401A Write complex documents
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This organisation only provides assessment services for this course
For more information about this provider’s delivery of , please contact the training provider directly.
Provider code:
Course length:
Study mode:
Course available as an Australian Apprenticeship
or Traineeship
Course and additional fees information
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Online (training available online or via
email submission)
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This provider has not supplied specific information about their delivery of Please contact them below for further details |
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This training organisation provides:
Delivery and assessment services.
Assessment only services.
Courses of study through Australian
Apprenticeships and Traineeships.
Recognition for prior learning.
Financial assistance via VET Student Loans.
Training provider type
Registration status
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This training provider offers courses in the following delivery modes:
The following facilities are required at the training site:
Offsite training is avaliable in the following locations:
Within a radius of Km from
Limited to the following cities:
Limited to the following postcodes:
Online (training available online or via
email submission)
Distance (training available via correspondence)
Attendance required (training includes some
fixed-time online lectures or fixed time class components)
Fixed submission dates (assessment pieces
have set submission dates)
Self-paced (training has no set class times
of set submission dates)
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This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2016-2017 income year is $54,869.
For more information, visit the Department of Education and Training or StudyAssist.
These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Frontline Management
Office Managers and Program Administrators
Of those employed after training, were in the same occupation as their course.
| Destination after training |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed or in further study after training (%) | 96.7 | 89.3 | 91.4 |
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Employment outcomes:
Employed (%)
Full-time (%)
Part-time (%)
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94.3
81.3
13.1
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82.9
59.4
23.4
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84.2
55.2
28.7
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Further study outcomes:
Enrolled at University (%)
Enrolled at TAFE (%)
Enrolled at Other provider (%)
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5.2
4.9
15.1
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6.9
7.8
13.8
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7.7
8.5
15.4
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| Satisfied with the training (%) | 91.6 | 86.3 | 85.6 |
| Received job-related benefits from training (%) | 54 | 60.9 | 62.4 |
| Received personal benefits from training (%) | 92.7 | 90.9 | 90.8 |
| Achieved main reason for undertaking training (%) | 87.8 | 82.7 | 84.7 |
| Recommend the training to other (%) | 92.9 | 90.3 | 90.4 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Median salary (Full-time) ($) | 57,400 | 46 800 | 52 100 |
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Top Occupations (%):
Clerical and Administrative Workers
Managers
Professionals
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22.9
19.7
18.3
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33.9
17
13.9
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22.4
20.5
16.7
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Top Industries (%):
Health Care and Social Assistance
Public Administration and Safety
Manufacturing
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24.1
12.1
8.1
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13.2
12.3
10.5
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21.1
11.6
10.9
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| Employment status |
This course |
Similar courses |
All Certificate IV courses |
|---|---|---|---|
| Employed after training (%) | - | 90.9 | 91.8 |
| Median salary (Employed full-time) ($) | - | 46 900 | 52 200 |
| Enrolled in further study (%) | - | 28 | 30 |
| Satisfied with the training (%) | - | 86.6 | 85.5 |
| Achieved main reason for undertaking training (%) | - | 87 | 87.2 |
| Employment status |
This course |
Similar courses |
All Certificate IV courses |
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| Employed after training (%) | 58.1 | 49.5 | 47.1 |
| Median salary (Employed full-time) ($) | - | 44 700 | 44 400 |
| Enrolled in further study (%) | 25.4 | 31.1 | 39.3 |
| Satisfied with the training (%) | - | 86 | 86.8 |
| Achieved main reason for undertaking training (%) | - | 66.5 | 73.3 |
Please Note:
All statistics are supplied by the National Centre for Vocational Education Research.
* The estimate has a relative standard error greater than 25% and therefore should
be used with caution.
** NCVER does not report on estimates based on less than 5 respondents because the
estimates are unreliable.
For more information, please refer to the Statistics
Explained page.
