Certificate IV in Customer Engagement

BSB40315

Course Overview

Average Course Fee: $3435

$3435 is the average course fee entered on My Skills by 14 training provider(s).

Not all training providers enter this information on My Skills. Contact each training provider directly for further information.

Average Course Duration: 1 Year

1 Year is the average course duration entered on My Skills by 14 training provider(s).

A guide to durations can be found at Australian Qualifications Framework. Not all training providers enter this information on My Skills. Contact each training provider directly for further information. 

Description

This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.

Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates of this course who were satisfied with the training.

Improved Work Status

Percentage of graduates of this course who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay.

Salary

The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate IV).

Jobs

Graduates of this course are most often employed as:

Clerical and Administrative Workers

33.1%

Clerical and Administrative Workers
Managers

18%

Managers
Sales Workers

14.7%

Sales Workers

Industries

Graduates of this course are most often employed in:

Public administration and safety

12.4%

Public administration and safety
Retail trade

11.6%

Retail trade
Health care and social assistance

11.1%

Health care and social assistance

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

 


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Subsidised Training

The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible.
Select a state or territory for more information.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2017-2018 income year is $55,874.


Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


Business Services Career Pathway

Certificate IV in Customer Engagement is in the Management and Commerce Field of Education. For more information about this kind of career, you can explore Business Services.


Stream

Leadership & Management
Legal and Conveyancing
Medical
Small Business and Franchising
Education
International Trade
Advertising
Marketing & Communication
Purchasing
Recordkeeping
Project Management
Human Resources and Work Health & Safety
Governance
Quality Auditing
International Education
Library & Information Services
Environmental Management

Certificate II

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



Apprenticeships and Traineeships


Australian Apprenticeships can provide a pathway to a career change for people looking to re-enter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.

This qualification is available as an Australian Apprenticeship or Traineeship in the state and territories coloured in blue on the map.

 


Australian Apprenticeships Pathways

Map of Australia ACTNSWNTQLDSATASVICWA

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