Certificate III in Customer Engagement

BSB30215

Course Overview

Description

Average Course Fee : $2313
Average Course Duration : 1 Year

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Surveyed graduates of this course who were satisfied with the training.

Improved Employment Status

Surveyed graduates of this course who have an improved employment status, such as found work, new job, promotion, pay increase or setup/expansion of own business.

Enrolled in Further Study

Surveyed graduates of this course who have enrolled in additional training or education.

Median Salary

Median salary for surveyed graduates of this course who received their first ever full-time job after completion of training.

Top 3 Occupational Outcomes

Following are the top 3 occupation groups that surveyed graduates of this course are employed as:

Clerical and Administrative Workers

42.8%

Clerical and Administrative Workers
Sales Workers

21.8%

Sales Workers
Community and Personal Service Workers

10.0%

Community and Personal Service Workers

Top 3 Employing Industries

Following are the top 3 industries that surveyed graduates of this course are employed in:

Financial and Insurance Services

20.3%

Financial and Insurance Services
Administrative and Support Services

14.4%

Administrative and Support Services
Public Administration and Safety

13.1%

Public Administration and Safety

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.


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Subsidised Training

The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible. Select a state or territory for more information.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2017-2018 income year is $55,874.


Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


Business Services Career Pathway

Certificate III in Customer Engagement is in the Management and Commerce Field of Education. For more information about this kind of career, you can explore Business Services.


Stream

Business, Business Administration and Sales
Leadership & Management
Legal and Conveyancing
Medical
Small Business and Franchising
Education
International Trade
Advertising
Marketing & Communication
Purchasing
Recordkeeping
Project Management
Human Resources and Work Health & Safety
Governance
Quality Auditing
International Education
Library
Information and Cultural Services
Library & Information Services
Environmental Management

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



Apprenticeships and Traineeships


Australian Apprenticeships can provide a pathway to a career change for people looking to re-enter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.

Unfortunately, this qualification is not currently available as an Australian Apprenticeship or Traineeship.


Apprenticeships website

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