Certificate III in Customer Engagement

BSB30215

Course Overview

Average Course Fee: $3008

$3008 is the average course fee entered on My Skills by 8 training provider(s).

Not all training providers enter this information on My Skills. Contact each training provider directly for further information.

Average Course Duration: 1 Year

1 Year is the average course duration entered on My Skills by 8 training provider(s).

A guide to durations can be found at Australian Qualifications Framework. Not all training providers enter this information on My Skills. Contact each training provider directly for further information. 

Description

This qualification reflects the role of individuals working in a range of complex customer service roles.

Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

Individuals would work under supervision, but may have some authority to delegate.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Student Outcomes

Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.

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Satisfied with Training

Percentage of graduates of this course who were satisfied with the training.

Improved Work Status

Percentage of graduates of this course who started/expanded a business or who have a new job, more highly skilled work, a promotion or higher pay.

Salary

The middle of the range of salaries earned by graduates of this course starting their first ever full-time job after graduating.

Jobs

Graduates of this course are most often employed as:

Clerical and Administrative Workers

52.4%

Clerical and Administrative Workers
Community and Personal Service Workers

12.5%

Community and Personal Service Workers
Sales Workers

10%

Sales Workers

Industries

Graduates of this course are most often employed in:

Administrative and support services

28.6%

Administrative and support services
Financial and insurance services

21.8%

Financial and insurance services
Transport, postal and warehousing

11.6%

Transport, postal and warehousing

All statistics are supplied by the National Centre for Vocational Education Research.

Financial Assistance

The federal, state and territory governments provide financial incentives and support for vocational education and training students to help them gain the skills required to secure and maintain rewarding and sustainable employment.

There are programs for all kinds of students; apprentices and trainees, new job starters, those re-entering the workforce, retraining for a new job or upgrading their skills for an existing job.

 


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Subsidised Training

The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible.
Select a state or territory for more information.

VET Student Loans

Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2017-2018 income year is $55,874.


Career Information

Career development is the ongoing process of managing your life, learning and work. It involves developing the skills and knowledge that enable you to plan and make informed decisions about your education, training and career choices.


Business Services Career Pathway

Certificate III in Customer Engagement is in the Management and Commerce Field of Education. For more information about this kind of career, you can explore Business Services.


Stream

Business, Business Administration and Sales
Leadership & Management
Legal and Conveyancing
Medical
Small Business and Franchising
Education
International Trade
Advertising
Marketing & Communication
Purchasing
Recordkeeping
Project Management
Human Resources and Work Health & Safety
Governance
Quality Auditing
International Education
Library & Information Services
Environmental Management

Note: Information provided as a guide only. Chart developed by the Australian Apprenticeships & Traineeships Information Service (aapathways.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".



Apprenticeships and Traineeships


Australian Apprenticeships can provide a pathway to a career change for people looking to re-enter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.

This qualification is available as an Australian Apprenticeship or Traineeship in the state and territories coloured in blue on the map.

 


Australian Apprenticeships Pathways

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