$3000 is the average course fee entered on My Skills by 13 training provider(s).
Not all training providers enter this information on My Skills. Contact each training provider directly for further information.
1 Year is the average course duration entered on My Skills by 9 training provider(s).
A guide to durations can be found at Australian Qualifications Framework. Not all training providers enter this information on My Skills. Contact each training provider directly for further information.
This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.