This qualification applies to workers who deliver case management and case work intervention services to clients and who work under broad direction from senior managers.
Occupational titles may include:
Students who graduate from VET courses are surveyed approximately 6 months after they have completed their training. For more information on the statistics provided in this section, including the different levels (course, field of education, all fields of education) of data available please select the Learn more button below.Learn more
Surveyed graduates of this course who were satisfied with the training.
Surveyed graduates of this course who have an improved employment status, such as found work, new job, promotion, pay increase or setup/expansion of own business.
Surveyed graduates of this course who have enrolled in additional training or education.
Median salary for surveyed graduates of this course who received their first ever full-time job after completion of training.
Following are the top 3 occupation groups that surveyed graduates of this course are employed as:
Following are the top 3 industries that surveyed graduates of this course are employed in:
All statistics are supplied by the National Centre for Vocational Education Research.
The following highlighted state and territory governments dedicate funds to reduce or, in some cases, fully cover tuition fees for VET students who wish to study this course. Please check with your preferred training provider to see if you are eligible. Select a state or territory for more information.
Certain courses are eligible for a VET Student Loan from the Australian Government to assist students with paying tuition fees. The initial debt amount (including the loan fee, if applicable) plus indexation must be paid back once the loan recipient starts earning over a certain amount. The compulsory repayment threshold for the 2017-2018 income year is $55,874.
Australian Apprenticeships can provide a pathway to a career change for people looking to re-enter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.
Unfortunately, this qualification is not currently available as an Australian Apprenticeship or Traineeship.
16 units are required for award of this qualification including:
A wide range of elective units is available, including:
CHCCM503C Develop, facilitate and monitor all aspects of case management
CHCCM504D Promote high quality case management
CHCCOM403A Use targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS416B Assess and provide services for clients with complex needs
CHCCW503A Work intensively with clients
CHCICS406B Support client self management
CHCLD415A Confirm client developmental status
CHCLD515A Analyse client information for service planning and delivery (Note pre-requisite CHCLD415A)
CHCNET404B Facilitate links with other services
CHCORG428A Reflect on and improve own professional practice
Group A WHS electives - one unit must be selected
One of the following WHS units must be selected for this qualification
HLTWHS300A Contribute to WHS processes
HLTWHS401A Maintain workplace WHS processes
The importance of culturally aware and respectful practice
All workers undertaking case management work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.
Group B electives - recommended for culturally aware and respectful practice
Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:
HLTHIR403C Work effectively with culturally diverse clients and co-workers
HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people
PSPMNGT605B Manage diversity
Other relevant electives
Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.
CHCAD504B Provide advocacy and representation services
CHCCD505E Develop community resources
CHCCD514B Implement community development strategies
HLTHIR403C Work effectively with culturally diverse clients and co-workers
CHCCH301C Work effectively in social housing
CHCCH427B Work effectively with people experiencing or at risk of homelessness
CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)
CHCCS422B Respond holistically to client issues and refer appropriately
CHCCS424B Administer and monitor medications (Note pre-requisites CHCCS305C, HLTAP301B)
CHCCS426B Provide support and care relating to loss and grief
CHCCS521B Assess and respond to individuals at risk of suicide
CHCDIS405A Facilitate skills development and maintenance
CHCICS403A Conduct individual assessment
CHCICS404B Plan and provide advanced behaviour support
CHCICS405B Facilitate groups for individual outcomes
CHCICS407B Support positive lifestyle
CHCICS408B Provide support to people with chronic disease
CHCICS409A Recognise and respond to suspected abuse of vulnerable people
CHCICS410A Support relationships with carers and families
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively
HLTAP301B Recognise healthy body systems in a health care context
Working with older people
CHCAC416A Facilitate support responsive to the specific nature of dementia
CHCAC417A Implement interventions with older people at risk of falls
CHCPA402B Plan for and provide care services using a palliative approach
Working with people with disabilities
CHCCS413B Support individuals with autism spectrum disorder
CHCDIS301C Work effectively with people with a disability
CHCDIS410A Facilitate community participation and inclusion
CHCDIS411A Communicate using augmentative and alternative communication strategies
Working with people with mental health issues
CHCMH402B Apply understanding of mental health issues and recovery processes
CHCMH411A Work with people with mental health issues
Working with people with alcohol and other drug issues
CHCAOD402B Work effectively in the alcohol and other drugs sector
Coordination and management
CHCCM605C Develop practice standards
CHCCS502C Maintain legal and ethical work practices
CHCCS604B Manage the delivery of quality services to clients
CHCCS607E Coordinate in-service assessment and response to address client needs
CHCINF505D Meet statutory and organisation information requirements
CHCORG406C Supervise work
CHCORG506E Coordinate the work environment
CHCORG609D Manage projects and strategies
CHCES311B Work effectively in employment services
CHCES415A Monitor and improve contracted employment services
CHCES511B Manage contracted employment services
CHCOHC303B Use basic oral health screening tools
CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health
CHCOHC402A Support clients and groups to learn practical aspects of oral health care
CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues