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Diploma of Community Services (Case management)

CHC52008
Average Course Fee: Not available
Average Duration: 10 Months

This qualification applies to workers who deliver case management and case work intervention services to clients and who work under broad direction from senior managers.

Occupational titles may include:

  • Case coordinator
  • Care manager
  • Care coordinator
  • Case manager
  • These are the outcomes of graduates surveyed six months after completing their training for Diploma of Community Services (Case management)

    85.3%

    Satisfied with the training
    57.4%

    Received job-related
    benefits from training
    Welfare Support Workers ( ANZSCO code 411700)
    Expected job openings
    Expected job openings are: above average Low Below average Average Above average High
    Above average
    60,900 persons were employed as Welfare Support Workers in 2015. Job openings over the next 5 years are expected to be between 25,001 and 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: average Low Below average Average Above average High
    Average
    Average weekly full time earnings before tax for Welfare Support Workers in 2014 are: $1,156. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Welfare Support Workers visit Job Outlook
    • Welfare Support Workers is part of the Welfare Support Workers group of occupations. Labour market information in this section relates to that group.

    To gain entry into CHC52008 Diploma of Community Services (Case management) it is recommended that candidates have relevant work experience or qualification/s that indicates likely success at this level of qualification in a job role involving:

  • The self-directed application of knowledge with substantial depth in some areas
  • The exercise of independent judgement and decision-making
  • The application of relevant technical and other skills.
  • This course may be subsidised in the following state and territories

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC

    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    PACKAGING RULES

    16 units are required for award of this qualification including:

  • 11 core units
  • 5 elective units
  • A wide range of elective units is available, including:

  • Group A WHS electives from which one unit must be selected
  • Group B electives which are recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
  • Core units

    CHCCM503C Develop, facilitate and monitor all aspects of case management

    CHCCM504D Promote high quality case management

    CHCCOM403A Use targeted communication skills to build relationships

    CHCCS400C Work within a relevant legal and ethical framework

    CHCCS416B Assess and provide services for clients with complex needs

    CHCCW503A Work intensively with clients

    CHCICS406B Support client self management

    CHCLD415A Confirm client developmental status

    CHCLD515A Analyse client information for service planning and delivery (Note pre-requisite CHCLD415A)

    CHCNET404B Facilitate links with other services

    CHCORG428A Reflect on and improve own professional practice

    Group A WHS electives - one unit must be selected

    One of the following WHS units must be selected for this qualification

    HLTWHS300A Contribute to WHS processes

    HLTWHS401A Maintain workplace WHS processes

    The importance of culturally aware and respectful practice

    All workers undertaking case management work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

    Group B electives - recommended for culturally aware and respectful practice

    Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or more of the following electives is recommended:

    HLTHIR403C Work effectively with culturally diverse clients and co-workers

    HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

    PSPMNGT605B Manage diversity

    Other relevant electives

    Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

    Community work

    CHCAD504B Provide advocacy and representation services

    CHCCD505E Develop community resources

    CHCCD514B Implement community development strategies

    HLTHIR403C Work effectively with culturally diverse clients and co-workers

    Client support

    CHCCH301C Work effectively in social housing

    CHCCH427B Work effectively with people experiencing or at risk of homelessness

    CHCCS305C Assist clients with medication (Note pre-requisite HLTAP301B)

    CHCCS422B Respond holistically to client issues and refer appropriately

    CHCCS424B Administer and monitor medications (Note pre-requisites CHCCS305C, HLTAP301B)

    CHCCS426B Provide support and care relating to loss and grief

    CHCCS521B Assess and respond to individuals at risk of suicide

    CHCDIS405A Facilitate skills development and maintenance

    CHCICS403A Conduct individual assessment

    CHCICS404B Plan and provide advanced behaviour support

    CHCICS405B Facilitate groups for individual outcomes

    CHCICS407B Support positive lifestyle

    CHCICS408B Provide support to people with chronic disease

    CHCICS409A Recognise and respond to suspected abuse of vulnerable people

    CHCICS410A Support relationships with carers and families

    CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

    HLTAP301B Recognise healthy body systems in a health care context

    Working with older people

    CHCAC416A Facilitate support responsive to the specific nature of dementia

    CHCAC417A Implement interventions with older people at risk of falls

    CHCPA402B Plan for and provide care services using a palliative approach

    Working with people with disabilities

    CHCCS413B Support individuals with autism spectrum disorder

    CHCDIS301C Work effectively with people with a disability

    CHCDIS410A Facilitate community participation and inclusion

    CHCDIS411A Communicate using augmentative and alternative communication strategies

    Working with people with mental health issues

    CHCMH402B Apply understanding of mental health issues and recovery processes

    CHCMH411A Work with people with mental health issues

    Working with people with alcohol and other drug issues

    CHCAOD402B Work effectively in the alcohol and other drugs sector

    Coordination and management

    CHCCM605C Develop practice standards

    CHCCS502C Maintain legal and ethical work practices

    CHCCS604B Manage the delivery of quality services to clients

    CHCCS607E Coordinate in-service assessment and response to address client needs

    CHCINF505D Meet statutory and organisation information requirements

    CHCORG406C Supervise work

    CHCORG506E Coordinate the work environment

    CHCORG609D Manage projects and strategies

    Employment services

    CHCES311B Work effectively in employment services

    CHCES415A Monitor and improve contracted employment services

    CHCES511B Manage contracted employment services

    Oral health

    CHCOHC303B Use basic oral health screening tools

    CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

    CHCOHC402A Support clients and groups to learn practical aspects of oral health care

    CHCOHC404A Recognise and respond to signs and symptoms that may indicate oral health issues

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    Find a course unit



    The following occupations relate to this qualification.

    Care Coordinator
    The following industry sectors relate to this qualification.

    Community Services
    Health and Community Services



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    Course summary
    This organisation only provides assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET Student Loans.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Course fee: not provided
    Subsidies available
    VET Student Loan eligible
    Duration: not provided
    Available online
    This organisation only provides assessment services for this course
    *Information is provided by the RTO, no warranty is given by the Commonwealth as to the accuracy or reliability of the information.

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO can offer VET Student Loans for certain approved courses. A VET Student Loan is a capped loan from the Australian Government to help you pay your tuition fees. Your initial loan debt amount (loan and loan fee, if applicable), plus indexation, must be paid back once you start earning over a certain amount. The amount for the 2017-2018 income year is $55,874.

    For more information, visit the Department of Education and Training or StudyAssist.


    Contact information
    Name
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    Training organisation website Campus website
    Student outcomes for Diploma of Community Services (Case management)

    These are the outcomes of graduates surveyed six months after completing their training for Diploma of Community Services (Case management)

    32.1%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    36.1 %

    Health and Welfare Support Workers

    Of those employed after training, were in the same occupation as their course.
    Community and Personal Service Workers
    63.4%
    Community and Personal Service Workers
    Professionals
    14.5%
    Professionals
    Clerical and Administrative Workers
    10.3%
    Clerical and Administrative Workers
    Median salary of those employed in their first full-time job
    (includes those employed prior to training)

    $48,000

    $44,300

    $44,300


    Destination
    after training
    This
    course
    Similar
    courses
    All Diploma courses
    Employed or in further study after training (%) 82 85.1 88.1
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    69.7
    32.7
    37
     
    71.4
    30.6
    40.5
     
    78.4
    46.3
    31.9
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    19
    7.6
    11.4
     
    20.4
    4.4
    14.5
     
    15.2
    6.6
    13.2
    Satisfied with the training (%) 85.3 84.7 84.3
    Received job-related benefits from training (%) 57.4 59.7 63.7
    Received personal benefits from training (%) 94.7 94.7 94.8
    Achieved main reason for undertaking training (%) 69.2 80.1 82
    Recommend the training to other (%) 89.1 89.8 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Median salary (Full-time) ($) 48,000 44 300 44 300
    Top Occupations (%):
    Community and Personal Service Workers
    Professionals
    Clerical and Administrative Workers
     
    63.4
    14.5
    10.3
     
    52.9
    17.1
    13.5
     
    30.7
    21.6
    14.5
    Top Industries (%):
    Health Care and Social Assistance
    Education and Training
    Public Administration and Safety
     
    69.9
    8.4*
    7.7*
     
    48.6
    16.4
    6.6
     
    28.6
    10.3
    7.8

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) - 84.4 89.3
    Median salary (Employed full-time) ($) - 44 600 46 800
    Enrolled in further study (%) - 36.5 33.3
    Satisfied with the training (%) - 85.3 84.6
    Achieved main reason for undertaking training (%) - 83.7 84.9

    Employment
    status
    This
    course
    Similar
    courses
    All Diploma courses
    Employed after training (%) 32.1 37.8 43.4
    Median salary (Employed full-time) ($) - 36 200 39 000
    Enrolled in further study (%) 38.1 45.1 40.1
    Satisfied with the training (%) - 84.1 83.8
    Achieved main reason for undertaking training (%) - 73.8 73.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Health Care and Social Assistance
    69.9
    Health Care and Social Assistance
    Education and Training
    8.4*
    Education and Training
    Public Administration and Safety
    7.7*
    Public Administration and Safety