Skip to content
menu

Certificate II in Hospitality

SIT20213
Average Price: $1700
Average Duration: 1 Year

This qualification reflects the role of individuals who use a defined and limited range of hospitality operational skills. They are involved in mainly routine and repetitive tasks using practical skills and basic industry knowledge. They work under direct supervision.

This qualification is suitable for VET in Schools (VETiS) delivery and for an Australian Apprenticeship pathway.

Job roles

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

Possible job titles include:

  • bar attendant
  • bottle shop attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • gaming attendant
  • porter
  • room attendant.
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate II in Hospitality

    85.2%

    Satisfied with the training
    71.4%

    Received job-related
    benefits from training

    There are no entry requirements for this qualification.

    This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC
    For more information on apprenticeship pathways, please visit this course on aapathways.com.au
    This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    12 units must be completed:

  • 6 core units
  • 6 elective units, consisting of:
  • 1 unit from Group A
  • 3 units from Group B
  • 2 units from Group B, elsewhere in SIT12 Training Package, or any other current Training Package or accredited course.
  • The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

    Core units

    BSBWOR203B Work effectively with others

    SITHIND201 Source and use information on the hospitality industry

    SITHIND202 Use hospitality skills effectively

    SITXCOM201 Show social and cultural sensitivity

    SITXCCS202 Interact with customers

    SITXWHS101 Participate in safe work practices

    Elective units

    Group A

    SITHIND101 Use hygienic practices for hospitality service

    SITXFSA101 Use hygienic practices for food safety

    Group B

    Accommodation Services

    CPPCLO2001A Maintain hard floor surfaces

    CPPCLO2004A Maintain carpeted floors

    CPPCLO2009A Clean glass surfaces

    CPPCLO2010A Clean ceiling surfaces and fittings

    CPPCLO2017A Clean wet areas

    CPPCLO2019A Sort and remove waste and recyclable materials

    CPPCLO2035A Maintain cleaning storage areas

    SITHACS101 Clean premises and equipment

    SITHACS201 Provide housekeeping services to guests

    SITHACS202 Prepare rooms for guests

    SITHACS203 Launder linen and guest clothes

    SITHACS204 Provide porter services

    Administration

    TLIE1005A Carry out basic workplace calculations

    Client and Customer Service

    SITXCCS201 Provide visitor information

    Communication and Teamwork

    BSBCMM201A Communicate in the workplace

    SITXCOM101 Source and present information

    Commercial Cookery and Catering

    SITHCCC102 Prepare simple dishes *

    SITHCCC103 Prepare sandwiches *

    SITHCCC104 Package prepared foodstuffs *

    SITHCCC202 Produce appetisers and salads *

    *Prerequisite is SITXFSA101 Use hygienic practices for food safety

    Computer Operations and ICT Management

    BSBITU201A Produce simple word processed documents

    BSBITU202A Create and use spreadsheets

    BSBWOR204A Use business technology

    Environmental Sustainability

    BSBSUS201A Participate in environmentally sustainable work practices

    Finance

    BSBFIA301A Maintain financial records

    SITXFIN201 Process financial transactions

    First Aid

    HLTAID003 Provide firstaid

    Food and Beverage

    SITHFAB101 Clean and tidy bar areas *

    SITHFAB201 Provide responsible service of alcohol

    SITHFAB202 Operate a bar *^

    SITHFAB203 Prepare and serve non-alcoholic beverages *

    SITHFAB204 Prepare and serve espresso coffee *

    SITHFAB205 Provide room service *

    SITHFAB206 Serve food and beverage *

    *Prerequisite is SITXFSA101 Use hygienic practices for food safety

    ^Prerequisite is SITHFAB201 Provide responsible service of alcohol

    Food Safety

    SITXFSA101 Use hygienic practices for foodsafety

    SITXFSA201 Participate in safe food handling practices

    SITXFSA202 Transport and store food

    Gaming

    SITHGAM201 Provide responsible gambling services

    SITHGAM202 Attend gaming machines

    SITHGAM203 Operate a TAB outlet

    SITHGAM204 Conduct Keno games

    ›Prerequisite is SITHGAM201 Provide responsible gambling services

    Inventory

    SITXINV201 Receive and store stock

    SITXINV202 Maintain the quality of perishable items *

    *Prerequisite is SITXFSA101 Use hygienic practices for food safety

    Kitchen Operations

    SITHKOP101 Clean kitchen premises and equipment *

    *Prerequisite is SITXFSA101 Use hygienic practices for food safety

    Languages other than English

    SITXLAN21__ Conduct basic oral communication in a language other than English

    SITXLAN22__ Conduct routine oral communication in a language other than English

    Sales

    SIRRRPK006A Recommend liquor products

    SIRXSLS201 Sell products and services

    Working in Industry

    SITHIND101 Use hygienic practices for hospitality service

    Examples of elective units relevant to specific job outcomes and contexts at this level are as follows:

    Bar attendant in a club or hotel

    SITHFAB101 Clean and tidy bar areas

    SITHFAB201 Provide responsible service of alcohol

    SITHFAB202 Operate a bar

    SITXFIN201 Process financial transactions

    SITXFSA101 Use hygienic practices for food safety

    SITXINV201 Receive and store stock

    Catering assistant

    SITHCCC104 Package prepared foodstuffs

    SITHFAB206 Serve food and beverage

    SITHKOP101 Clean kitchen premises and equipment

    SITXFSA101 Use hygienic practices for food safety

    SITXINV201 Receive and store stock

    SITXINV202 Maintain the quality of perishable items

    Food and beverage attendant in a cafe

    SITHFAB203 Prepare and serve non-alcoholic beverages

    SITHFAB204 Prepare and serve espresso coffee

    SITHFAB206 Serve food and beverage

    SITXFIN201 Process financial transactions

    SITXFSA101 Use hygienic practices for food safety

    SIRXSLS201 Sell products and services

    Gaming attendant in a club or hotel

    BSBWOR204A Use business technology

    SITHGAM201 Provide responsible gambling services

    SITHGAM202 Attend gaming machines

    SITHGAM204 Conduct Keno games

    SITHIND101 Use hygienic practices for hospitality service

    SITXFIN201 Process financial transactions

    Housekeeping attendant

    BSBSUS201A Participate in environmentally sustainable work practices

    SITHACS101 Clean premises and equipment

    SITHACS201 Provide housekeeping services to guests

    SITHACS202 Prepare rooms for guests

    SITHIND101 Use hygienic practices for hospitality service

    SITXINV201 Receive and store stock

    Porter

    BSBSUS201A Participate in environmentally sustainable work practices

    BSBWOR204A Use business technology

    SITHACS204 Provide porter services

    SITHIND101 Use hygienic practices for hospitality service

    SITXCCS201 Provide visitor information

    SITXLAN21__ Conduct basic oral communication in a language other than English

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Bar Attendant
    Bar Operator
    Catering Assistant
    Gaming Attendant
    Porter
    The following industry sectors relate to this qualification.

    Hospitality
    Services Industry



    Image See location of provider
    Image Compare two providers
    Performing Search

    Price: not provided $
    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Provider description
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    CONTACT US

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.

     

    For further information on VET FEE-HELP, please visit the Study Assist website.

    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Certificate II in Hospitality

    These are the outcomes of graduates surveyed six months after completing their training for Certificate II in Hospitality

    35.2%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    14.5* %

    Hospitality Workers

    Of those employed after training, were in the same occupation as their course.
    Professionals
    47.3%
    Professionals
    Labourers
    18.2*%
    Labourers
    Community and Personal Service Workers
    16.4*%
    Community and Personal Service Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $28,700

    $35,700


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed or in further study after training (%) 80.9 80.4 77.2
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    68.4
    27.9
    40.4
     
    65
    30.1
    34.4
     
    58.3
    29.2
    28.1
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    9.5*
    10.9
    9.5*
     
    5.1
    16.5
    14.8
     
    5
    21.7
    15.9
    Satisfied with the training (%) 85.2 87.2 88.9
    Received job-related benefits from training (%) 71.4 71.5 69.3
    Received personal benefits from training (%) 92.4 91.8 93.9
    Achieved main reason for undertaking training (%) 81.3 81.5 74.8
    Recommend the training to other (%) 90.6 91.1 89.5

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Average salary (Full-time) ($) - 28 700 35 700
    Top Occupations (%):
    Professionals
    Labourers
    Community and Personal Service Workers
     
    47.3
    18.2*
    16.4*
     
    27.8
    20
    16.2
     
    23.8
    20.1
    14.6
    Top Industries (%):
    Education and Training
    Accommodation and Food Services
     
    45.5
    34.5
     
    28.9
    17.8
     
    15
    14.6

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed after training (%) - 84.6 84.5
    Average salary (Employed full-time) ($) - 31 100 36 800
    Enrolled in further study (%) - 35.4 42.4
    Satisfied with the training (%) - 86.8 88.6
    Achieved main reason for undertaking training (%) - 88.5 80

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed after training (%) 35.2 40 33.5
    Average salary (Employed full-time) ($) - 27 400 34 300
    Enrolled in further study ($) 29.9 38.2 43.6
    Satisfied with the training (%) - 88.5 89.5
    Achieved main reason for undertaking training (%) - 73.2 70.1

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

    Return to top

    Education and Training
    45.5
    Education and Training
    Accommodation and Food Services
    34.5
    Accommodation and Food Services
    Tourism, Travel and Hospitality
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    General Hospitality          
    Catering          
    Accommodation          
    Gaming          
    Stream Certificate II Certificate III Certificate IV Diploma Advanced Diploma
    Cookery          
    Asian Cookery          
    Patisserie          
    Tour Guiding          
    Tourism Operations          
    Travel Bookings          
    Holiday Parks & Resorts          
    Events          

    Note: Information provided as a guide only.  Chart developed by the Australian Apprenticeships & Traineeships Information Service (aatinfo.com.au). Information in this chart may be reproduced with acknowledgement of its source: "The Australian Apprenticeships & Traineeships Information Service (aapathways.com.au/jpc) funded by the Australian Government Department of Education and Training".