Skip to content
menu

Certificate II in Retail Services

SIR20212
Average Price: $2425
Average Duration: 1 Year

This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide product and service advice in a retail store
  • sell products and services in a variety of retail settings
  • work as a checkout operator
  • check stock and replenish shelves
  • organise and maintain work areas and displays.
  • Possible job titles

  • sales assistant
  • customer service assistant
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate II in Retail Services

    92.0%

    Satisfied with the training
    73.6%

    Received job-related
    benefits from training
    Sales Assistant (General) (ANZSCO code 621111)
    Expected job openings
    Expected job openings are: high Low Below average Average Above average High
    High
    552,800 persons were employed as Sales Assistants (General) in 2015. Job openings over the next 5 years are expected to be greater than 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: low Low Below average Average Above average High
    Low
    Average weekly full time earnings before tax for Sales Assistants (General) are: $800. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Sales Assistants (General) visit Job Outlook
    This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC
    For more information on apprenticeship pathways, please visit this course on aapathways.com.au
    This course may be subsidised in the following state and territories


    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    14 units must be completed:

  • 8 core units
  • 6 elective units:
  • a minimum of 3 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 1, 2 or 3.
  • The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

    Units chosen from other Training Packages must not duplicate units selected from or available in SIR07 V3 Retail Services Training Package.

    Core units

    SIRXCCS201

    Apply point-of-sale handling procedures

    SIRXCCS202

    Interact with customers

    SIRXCLM101

    Organise and maintain work areas

    SIRXCOM101

    Communicate in the workplace to support team and customer outcomes

    SIRXICT001A

    Operate retail technology

    SIRXIND101

    Work effectively in a customer service environment

    SIRXRSK201

    Minimise loss

    SIRXWHS101

    Apply safe work practices

    Elective units

    Administration

    SIRXADM001A

    Apply retail office procedures

    SIRXADM002A

    Coordinate retail office

    Client and Customer Service

    SIRXCCS203

    Promote loyalty programs

    Computer Operations and ICT Management

    SIRXICT002A

    Use computers as part of business and e-commerce processes

    Finance

    SIRXFIN201

    Balance and secure point-of-sale terminal

    SIRXFIN002A

    Perform retail finance duties

    Food Safety

    SIRRFSA001A

    Apply retail food safety practices

    Inventory

    SIRXINV001A

    Perform stock control procedures

    SIRXINV002A

    Maintain and order stock

    Marketing and Public Relations

    SIRXMPR002A

    Provide marketing and promotion program

    SIRXMPR003A

    Conduct telemarketing

    Merchandising

    SFIDIST202C

    Retail fresh, frozen and live seafood

    SIRRMER001A

    Merchandise food products*

    SIRRMER002A

    Pack and display meat products*

    SIRRMER004A

    Prepare and display bakery products*

    SIRXMER201

    Merchandise products

    SIRXMER202

    Plan, create and maintain displays

    Product Knowledge

    SIRRRPK002A

    Advise on meat products*

    SIRRRPK004A

    Advise on bakery products*

    SIRRRPK005A

    Advise on seafood products*

    SIRRRPK214

    Recommend specialised products and services

    SIRXRPK001A

    Recommend health and nutritional products and services

    SIRXRPK002A

    Recommend hair, beauty and cosmetic products and services

    Retail Food

    SITHFAB009A

    Provide responsible service of alcohol

    Retail Post

    SIRRPOS001A

    Process postal outlet transactions

    SIRRPOS002A

    Handle mail received in a retail environment

    SIRRPOS003A

    Deliver mail in a retail environment

    Sales

    SIRXSLS201

    Sell products and services

    SIRXSLS002A

    Advise on products and services

    Working in Industry

    SIRXIND102

    Plan a career in the retail industry

    * This unit has a prerequisite unit SIRRFSA001A Apply retail food safety practices.

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Customer Service Representative
    Retail Assistant
    Sales Assistant
    The following industry sectors relate to this qualification.

    Agriculture
    Business Services
    Customer Service
    Forests and Forest Products
    Retail Services
    Services Industry
    Timber Merchandising



    Image See location of provider
    Image Compare two providers
    Performing Search

    Price: not provided $
    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Provider description
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    CONTACT US

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.

     

    For further information on VET FEE-HELP, please visit the Study Assist website.

    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Certificate II in Retail Services

    These are the outcomes of graduates surveyed six months after completing their training for Certificate II in Retail Services

    31.4%

    Of people who were not employed before starting their course were employed after completing it.
    Sales Workers
    31.2 %

    Sales Assistants and Salespersons

    Of those employed after training, were in the same occupation as their course.
    Sales Workers
    49.1%
    Sales Workers
    Labourers
    18.9%
    Labourers
    Community and Personal Service Workers
    10.4*%
    Community and Personal Service Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $38,800

    $35,700


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed or in further study after training (%) 74.2 80.9 77.2
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    55.5
    12.3
    41.9
     
    58.9
    18.3
    39.5
     
    58.3
    29.2
    28.1
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    4.2*
    15.3
    19.9
     
    7.8
    17.8
    20.1
     
    5
    21.7
    15.9
    Satisfied with the training (%) 92.0 89.1 88.9
    Received job-related benefits from training (%) 73.6 64.4 69.3
    Received personal benefits from training (%) 94.8 92.7 93.9
    Achieved main reason for undertaking training (%) 72.0 67.7 74.8
    Recommend the training to other (%) 93.4 88.3 89.5

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Average salary (Full-time) ($) - 38 800 35 700
    Top Occupations (%):
    Sales Workers
    Labourers
    Community and Personal Service Workers
     
    49.1
    18.9
    10.4*
     
    31
    15.9
    15.6
     
    23.8
    20.1
    14.6
    Top Industries (%):
    Retail Trade
    Accommodation and Food Services
    Health Care and Social Assistance
     
    39.6
    33.0
    6.6*
     
    30.6
    21.9
    7.1
     
    15
    14.6
    13.2

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed after training (%) - 84.7 84.5
    Average salary (Employed full-time) ($) - 36 400 36 800
    Enrolled in further study (%) - 44.9 42.4
    Satisfied with the training (%) - 86.8 88.6
    Achieved main reason for undertaking training (%) - 74.6 80

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate II courses
    Employed after training (%) 31.4 37.1 33.5
    Average salary (Employed full-time) ($) - 40 800 34 300
    Enrolled in further study ($) 39.7 46.6 43.6
    Satisfied with the training (%) - 90.8 89.5
    Achieved main reason for undertaking training (%) - 61.9 70.1

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

    Return to top

    Retail Trade
    39.6
    Retail Trade
    Accommodation and Food Services
    33.0
    Accommodation and Food Services
    Health Care and Social Assistance
    6.6*
    Health Care and Social Assistance