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Certificate IV in Community Services Work

CHC40708
Average Price: $2091
Average Duration: 9 Months

This qualification covers workers who provide a range of services and interventions to clients, and/or who implement community education and interventions. Work may take place in a range of contexts such as community based organisations, residential rehabilitation services and outreach services and workers may have supervisory responsibilities.

The qualification:

  • Defines knowledge and skills required by support workers and case workers who work autonomously under the broad guidance of others
  • Refers to specific knowledge of a client group and appropriate intervention processes applied in residential and community settings.
  • On completion of this qualification the worker will be able to design and deliver programs that aim to enhance the well being of individuals and groups.

    Occupational titles may include:

  • Case worker
  • Health education officer
  • Community services worker
  • Outreach officer
  • Community support worker
  • Support worker
  • Domestic violence worker
  • Welfare support worker
  • Early intervention homelessness worker
  • Welfare worker
  • Family support worker
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Community Services Work

    86.1%

    Satisfied with the training
    71.7%

    Received job-related
    benefits from training
    Community Worker (ANZSCO code 411711)
    Expected job openings
    Expected job openings are: above average Low Below average Average Above average High
    Above average
    60,900 persons were employed as Welfare Support Workers in 2015. Job openings over the next 5 years are expected to be between 25,001 and 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: average Low Below average Average Above average High
    Average
    Average weekly full time earnings before tax for Welfare Support Workers are: $1,156. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Welfare Support Workers visit Job Outlook
    This course may be subsidised in the following state and territories

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC

    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    PACKAGING RULES

    14 units are required for award of this qualification including:

  • 9 core units
  • 5 elective units
  • A wide range of elective units is available, including:

  • Group A WHS electives of which one unit must be selected for this qualification
  • Group B elective which is recommended for culturally aware and respectful practice
  • Other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
  • Where appropriate, to address workplace requirements, up to 2 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing
  • Core units

    CHCCD412B Work within a community development framework

    CHCCHILD401B Identify and respond to children and young people at risk

    CHCCOM403A Use targeted communication skills to build relationships

    CHCCS400C Work within a relevant legal and ethical framework

    CHCCS411C Work effectively in the community sector

    CHCCS412E Deliver and develop client services

    CHCCS422B Respond holistically to client issues and refer appropriately

    CHCORG405E Maintain an effective work environment

    HLTHIR403C Work effectively with culturally diverse clients and co-workers

    Group A WHS electives – one unit must be selected

    One of the following WHS units must be selected for this qualification.

    HLTWHS300A Contribute to WHS processes

    HLTWHS401A Maintain workplace WHS processes

    The importance of culturally aware and respectful practice

    All workers undertaking community services work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Community Services Training Package.

    Group B – elective recommended for culturally aware and respectful practice

    This qualification has been structured to provide a specific focus on culturally diverse clients.

    Where work also involves a specific focus on Aboriginal and/or Torres Strait Islander clients or communities, candidates are recommended to select the following unit:

    HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

    Other relevant electives

    Electives are to be selected in line with specified Packaging Rules. The following grouping of relevant electives is provided to facilitate selection and does not necessarily reflect workplace requirements. Electives may be selected from one or more groups. Employers may specify that certain electives are required to address specific workplace needs.

    Case work and case management electives

    CHCCM401D Undertake case management

    CHCCM402E Establish and monitor a case plan

    CHCCM404A Undertake case management for clients with complex needs

    CHCCM503C Develop, facilitate and monitor all aspects of case management

    Administration electives

    BSBWOR204A Use business technology

    CHCADMIN305F Work within the administration protocols of the organisation

    CHCADMIN403D Undertake administrative work

    CHCPOL402C Contribute to policy development

    CHCPOL403C Undertake research activities

    Advocacy electives

    CHCAD401D Advocate for clients

    CHCAD402D Support the interests, rights and needs of clients within duty of care requirements

    CHCNET301D Participate in networks

    CHCNET404B Facilitate links with other services

    Client service electives

    CHCCS401C Facilitate responsible behaviour

    CHCCS403C Provide brief intervention

    CHCCS404B Facilitate family intervention strategies

    CHCCS407C Operate referral procedures

    CHCCS414A Provide education and support on parenting, health and well being

    CHCCS427B Facilitate adult learning and development

    CHCCS503B Develop, implement and review services and programs to meet client needs

    CHCCS506A Promote and respond to workplace diversity

    CHCCS521B Assess and respond to individuals at risk of suicide

    CHCCS604B Manage the delivery of quality services to clients

    CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively

    CHCPROT409E Provide primary residential care

    CHCPROT411C Provide for care and protection of clients in specific need

    CHCRF402B Provide intervention support to children and families

    HLTCSD306D Respond effectively to behaviours of concern

    HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

    Community work electives

    CHCCD307D Support community resources

    CHCCD401E Support community participation

    CHCCD404E Develop and implement community programs

    CHCCD413E Work within specific communities

    CHCCD420B Work to empower Aboriginal and/or Torres Strait Islander communities

    CHCCED311A Provide sexual and reproductive health information to clients

    CHCCED511A Develop, implement and review sexual and reproductive health education programs

    CHCCS421B Undertake community sector work within own community

    CHCGROUP403D Plan and conduct group activities

    CHCINF407D Meet information needs of the community

    CHCPROM502B Implement health promotion and community intervention

    Domestic and family violence

    CHCDFV301A Recognise and respond appropriately to domestic and family violence

    Settlement work

    CHCCH427B Work effectively with people experiencing or at risk of homelessness

    CHCCS421B Undertake community sector work within own community

    CHCSW401A Work effectively with forced migrants

    CHCSW402B Undertake bicultural work with forced migrants in Australia

    TAEDEL402A Plan, organise and facilitate learning in the workplace

    Working with children and young people

    CHCCHILD404B Support the rights and safety of children and young people

    CHCYTH301E Work effectively with young people

    CHCYTH402C Work effectively with young people in the youth work context

    CHCYTH404E Support young people in crisis (Note pre-requisite: CHCYTH301E)

    CHCYTH511B Work effectively with young people and their families

    Working with people with alcohol and other drug issues

    CHCAOD402B Work effectively in the alcohol and other drugs sector

    CHCAOD407E Provide needle and syringe services

    CHCAOD408B Assess needs of clients with alcohol and/or other drugs issues

    CHCAOD409E Provide alcohol and/or other drug withdrawal services

    HLTFA311A Apply first aid

    HLTFA412A Apply advanced first aid (Note pre-requisite: HLTFA311A)

    Working with older people

    CHCAC416A Facilitate support responsive to the specific nature of dementia

    CHCAC417A Implement interventions with older people at risk of falls

    CHCPA402B Plan for and provide care services using a palliative approach

    Working with people with disabilities

    CHCCS413B Support individuals with autism spectrum disorder

    CHCDIS301C Work effectively with people with a disability

    CHCDIS410A Facilitate community participation and inclusion

    CHCDIS411A Communicate using augmentative and alternative communication strategies

    Working with people with mental health issues

    CHCMH402B Apply understanding of mental health issues and recovery processes

    CHCMH411A Work with people with mental health issues

    Team coordination and supervision

    CHCCS417B Provide support and care relating to suicide bereavement

    CHCCS426B Provide support and care relating to loss and grief

    CHCORG406C Supervise work

    CHCORG423C Maintain quality service delivery

    Social housing work

    CHCCH301C Work effectively in social housing

    CHCCH410B Manage and maintain tenancy agreements and services

    CHCCS416B Assess and provide services for clients with complex needs

    Homelessness support

    CHCCH301C Work effectively in social housing

    CHCCH427B Work effectively with people experiencing or at risk of homelessness

    CHCCS416B Assess and provide services for clients with complex needs

    Financial literacy education

    CHCFLE301A Work with clients needing financial literacy education

    CHCFLE302A Educate clients in fundamental financial literacy skills

    CHCFLE303A Educate clients to understand debt and consumer credit

    Oral health

    CHCOHC401A Inform and encourage clients and groups to understand and achieve good oral health

    CHCOHC402A Support clients and groups to learn practical aspects of oral health care

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Case Worker (Community Services)
    Domestic Violence Worker
    Early Intervention Homelessness Worker
    Family Support Worker
    Health Education Officer
    Outreach Officer
    Support Worker (Community Services)
    Welfare Support Worker
    The following industry sectors relate to this qualification.

    Aged Care and Disability
    Alcohol and Other Drugs
    Community Services
    Health and Community Services
    Mental Health



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    Course summary
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
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    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.

     

    For further information on VET FEE-HELP, please visit the Study Assist website.

    Contact information
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    Training organisation website Campus website
    Student outcomes for Certificate IV in Community Services Work

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Community Services Work

    32.7%

    Of people who were not employed before starting their course were employed after completing it.
    Community and Personal Service Workers
    26.7 %

    Health and Welfare Support Workers

    Of those employed after training, were in the same occupation as their course.
    Community and Personal Service Workers
    52.6%
    Community and Personal Service Workers
    Professionals
    15.5%
    Professionals
    Clerical and Administrative Workers
    14.2%
    Clerical and Administrative Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $39,400

    $47,200

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) 86.5 91.2 90.7
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    65.2
    23.1
    40.9
     
    80.5
    33.5
    45.6
     
    81.4
    50.3
    30.3
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    10.0
    27.8
    12.0
     
    10.8
    15
    11.1
     
    8.2
    14.3
    10.1
    Satisfied with the training (%) 86.1 89.9 87
    Received job-related benefits from training (%) 71.7 71.3 68.9
    Received personal benefits from training (%) 97.4 96 93.9
    Achieved main reason for undertaking training (%) 74.8 86.2 83
    Recommend the training to other (%) 90.6 93.5 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Average salary (Full-time) ($) 39,400 47 200 52 100
    Top Occupations (%):
    Community and Personal Service Workers
    Professionals
    Clerical and Administrative Workers
     
    52.6
    15.5
    14.2
     
    63.1
    10.8
    9.7
     
    22
    18.5
    17.6
    Top Industries (%):
    Health Care and Social Assistance
    Education and Training
    Retail Trade
     
    59.9
    7.8
    6.0*
     
    55.8
    13.4
    5.2
     
    20.6
    13.4
    8.8

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 91.7 91.9
    Average salary (Employed full-time) ($) - 45 900 54 000
    Enrolled in further study (%) - 32.9 29.9
    Satisfied with the training (%) - 90.6 87.2
    Achieved main reason for undertaking training (%) - 89.7 86.3

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) 32.7 45.5 42.3
    Average salary (Employed full-time) ($) - 53 600 46 300
    Enrolled in further study ($) 49.9 47.2 42.5
    Satisfied with the training (%) - 88.4 86.6
    Achieved main reason for undertaking training (%) - 74.5 71.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Health Care and Social Assistance
    59.9
    Health Care and Social Assistance
    Education and Training
    7.8
    Education and Training
    Retail Trade
    6.0*
    Retail Trade