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Certificate IV in Frontline Management

BSB40812
Average Price: Not available
Average Duration: 1 Year

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job roles

  • Coordinator
  • Leading Hand
  • Supervisor
  • Team Leader.
  • These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Frontline Management

    91.4%

    Satisfied with the training
    72.6%

    Received job-related
    benefits from training
    Office Manager (ANZSCO code 512111)
    Expected job openings
    Expected job openings are: above average Low Below average Average Above average High
    Above average
    129,200 persons were employed as Office Managers in 2015. Job openings over the next 5 years are expected to be between 25,001 and 50,000.
    Average weekly full time earnings
    Average weekly full time earnings are: average Low Below average Average Above average High
    Average
    Average weekly full time earnings before tax for Office Managers are: $1,225. Average earnings for all occupations are: $1,200
    Source: Department of Employment. For full details on Office Managers visit Job Outlook

    There are no entry requirements for this qualification.

    This qualification is available as an Australian Apprenticeship in the states and territories shown by blue colouring in the table below.

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC
    For more information on apprenticeship pathways, please visit this course on aapathways.com.au
    This course may be subsidised in the following state and territories

    1. ACT
    2. NSW
    3. NT
    4. QLD
    5. SA
    6. TAS
    7. VIC

    For more information about financial support and subsidies for training, please refer to the Financial assistance page

    Total number of units = 10

    4 core units plus

    6 elective units, of which:

  • at least 3 units must be selected from the elective units below
  • the remaining units:
  • may be from the elective units below
  • may be from any endorsed Training Package or accredited course at the same qualification level
  • must have no more than 1 unit from either a Certificate III or Diploma qualification.
  • Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

    Core units

    BSBMGT401A Show leadership in the workplace

    BSBMGT402A Implement operational plan

    BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    BSBWOR402A Promote team effectiveness

    Elective units

    Customer Service

    BSBCUS401B Coordinate implementation of customer service strategies

    BSBCUS402B Address customer needs

    BSBCUS403B Implement customer service standards

    Financial Administration

    BSBFIA402A Report on financial activity

    Frontline Management

    BSBFLM313A Apply language, literacy and numeracy to support others in the workplace

    BSBFLM314A Mentor others in the workplace to support their language, literacy and numeracy skill development

    General Administration

    BSBADM409A Coordinate business resources

    Information Management

    BSBINM401A Implement workplace information system

    Innovation

    BSBINN301A Promote innovation in a team environment

    Interpersonal Communication

    BSBCMM401A Make a presentation

    IT Support

    BSBITS401B Maintain business technology

    Learning and Development

    BSBLED401A Develop teams and individuals

    Management

    BSBMGT403A Implement continuous improvement

    BSBMGT404A Lead and facilitate offsite staff

    Marketing

    BSBMKG413A Promote products and services

    Project Management

    BSBPMG522A Undertake project work

    Relationship Management

    BSBREL401A Establish networks

    BSBREL402A Build client relationships and business networks

    Research

    BSBRES401A Analyse and present research information

    Risk Management

    BSBRSK401A Identify risk and apply risk management processes

    Sustainability

    BSBSUS301A Implement and monitor environmentally sustainable work practices

    Workplace Effectiveness

    BSBWOR401A Establish effective workplace relationships

    BSBWOR404B Develop work priorities

    Writing

    BSBWRT401A Write complex documents

    Read More

    Find a course unit



    The following occupations relate to this qualification.

    Coordinator (Business Operations)
    Distribution Centre Supervisor
    Freight Administrative Supervisor
    Frontline Sales Manager
    Leading Hand
    Line Manager
    Production Supervisor
    Sales Team Manager
    Supervisor
    Team Leader
    Warehouse Team Leader
    The following industry sectors relate to this qualification.

    Automotive Manufacturing
    Business Administration
    Business Services
    Customer Service
    Environmental Health
    Environmental Management
    Logistics
    Manufacturing
    Purchasing and Procurement
    Retail Management
    Retail Services
    Services Industry
    Transport
    Warehousing and Storage



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    Duration : not provided  


    Training Provider Comparison

    Course summary
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course
    For more information about this provider’s delivery of , please contact the training provider directly.
    Provider code:
    Course length:
    Study mode:
    Course available as an Australian Apprenticeship or Traineeship
    Provider description
    Course fees
    Duration
    Online delivery

    Online (training available online or via email submission)

    This provider has not supplied specific information about their delivery of

    Please contact them below for further details

    CONTACT US

    Training provider summary
    This training organisation provides:
      Delivery and assessment services.
      Assessment only services.
      Courses of study through Australian Apprenticeships and Traineeships.
      Recognition for prior learning.
      Financial assistance via VET FEE HELP.
    Training provider type
    Registration status
    Subsidies
    This training provider is authorised to deliver subsidised courses in the following states and territories
    1. ACT
      ACT
    2. NSW
      NSW
    3. NT
      NT
    4. QLD
      QLD
    5. SA
      SA
    6. TAS
      TAS
    7. VIC
      VIC
    8. WA
      WA
    Training options
    This training provider offers courses in the following delivery modes:

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    Facilities
    Services
    Name
    Phone
    Fax
    Email
    Address
    Training organisation website
    Course enrolment webpage
    APPLY FOR THIS COURSE

    RTO Code: | Type: | Operating since
    Subsidies available
    Price: not provided
    Duration: not provided
    This organisation only provides assessment services for this course
    This organisation provides delivery and assessment services for this course

    Course always available

    The following facilities are required at the training site:

    Offsite training is avaliable in the following locations:
    Within a radius of deliveryItem.Radius Km from
    Limited to the following cities:
    Limited to the following postcodes:
    Online (training available online or via email submission)
    Distance (training available via correspondence)
    Attendance required (training includes some fixed-time online lectures or fixed time class components)
    Fixed submission dates (assessment pieces have set submission dates)
    Self-paced (training has no set class times of set submission dates)

    This RTO is eligible to offer VET FEE-HELP loans. VET FEE-HELP is a loan from the Australian Government that helps pay your course fees. VET FEE-HELP loans have to be paid back once you begin earning over a certain amount. Even though you may not have to pay anything upfront, you should take into consideration your full VET FEE-HELP loan amount.

     

    The calculator below helps you to understand what your debt will be when you start your course, and how it may increase if you do not earn enough to begin paying back the loan.

     

    For further information on VET FEE-HELP, please visit the Study Assist website.

    Contact information
    Name
    Phone
    Fax
    Address
    Training organisation website Campus website
    Student outcomes for Certificate IV in Frontline Management

    These are the outcomes of graduates surveyed six months after completing their training for Certificate IV in Frontline Management

    Data not available for this course
    Clerical and Administrative Workers
    10.2 %

    Office Managers and Program Administrators

    Of those employed after training, were in the same occupation as their course.
    Clerical and Administrative Workers
    32.7%
    Clerical and Administrative Workers
    Managers
    17.0%
    Managers
    Technicians and Trades Workers
    14.7%
    Technicians and Trades Workers
    Average salary of those employed in their first full-time job
    (includes those employed prior to training)

    $58,700

    $53,000

    $52,100


    Destination
    after training
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed or in further study after training (%) 96.5 89.6 90.7
    Employment outcomes:
    Employed (%)
    Full-time (%)
    Part-time (%)
     
    93.5
    83.1
    9.9
     
    81.7
    56.6
    24.6
     
    81.4
    50.3
    30.3
    Further study outcomes:
    Enrolled at University (%)
    Enrolled at TAFE (%)
    Enrolled at Other provider (%)
     
    6.2
    10.5
    9.7
     
    6.6
    11.2
    9.5
     
    8.2
    14.3
    10.1
    Satisfied with the training (%) 91.4 86.5 87
    Received job-related benefits from training (%) 72.6 65 68.9
    Received personal benefits from training (%) 97.0 93.6 93.9
    Achieved main reason for undertaking training (%) 89.3 79.5 83
    Recommend the training to other (%) 95.6 89.5 90.1

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Average salary (Full-time) ($) 58,700 53 000 52 100
    Top Occupations (%):
    Clerical and Administrative Workers
    Managers
    Technicians and Trades Workers
     
    32.7
    17.0
    14.7
     
    37.6
    15.3
    12.3
     
    22
    18.5
    17.6
    Top Industries (%):
    Public Administration and Safety
    Health Care and Social Assistance
    Manufacturing
     
    18.4
    14.1
    12.5
     
    12.3
    10
    9
     
    20.6
    13.4
    8.8

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 92 91.9
    Average salary (Employed full-time) ($) - 56 500 54 000
    Enrolled in further study (%) - 25.8 29.9
    Satisfied with the training (%) - 86.7 87.2
    Achieved main reason for undertaking training (%) - 84 86.3

    Employment
    status
    This
    course
    Similar
    courses
    All Certificate IV courses
    Employed after training (%) - 45.1 42.3
    Average salary (Employed full-time) ($) - 47 900 46 300
    Enrolled in further study ($) 26.7 32.7 42.5
    Satisfied with the training (%) - 85.2 86.6
    Achieved main reason for undertaking training (%) - 64 71.3

    Please Note:
    All statistics are supplied by the National Centre for Vocational Education Research.
    * The estimate has a relative standard error greater than 25% and therefore should be used with caution.
    ** NCVER does not report on estimates based on less than 5 respondents because the estimates are unreliable.
    For more information, please refer to the Statistics Explained page.

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    Public Administration and Safety
    18.4
    Public Administration and Safety
    Health Care and Social Assistance
    14.1
    Health Care and Social Assistance
    Manufacturing
    12.5
    Manufacturing